Due for renewal - find out more.
What is PC Tools’ Automatic Renewal Service?
PC Tools’ Automatic Renewal Service is a fast and convenient way to automatically renew subscriptions for eligible PC Tools products before they expire.
When will the automatic renewal occur?
PC Tools will process your automatic renewal before your subscription expires to help maintain uninterrupted usage. PC Tools will send you an email notification before processing the automatic renewal, the email will also inform you when the billing will occur. This is typically scheduled at 30 days before your subscription expires.
Since Automatic Renewal is processed before my subscription expires, will I lose any subscription time?
No – a full 12 months of subscription time is credited to your product once a successful automatic renewal is confirmed.
For example: if you have 20 days of subscription time remaining on the day automatic renewal is scheduled, you will receive a total of 12 months plus 20 days.
How do I know if my subscription is automatically renewed?
Once automatic renewal is successful, you will receive an email confirmation that provides the order details; and that your subscription is also extended by 12 months. You may also verify this by signing in to your PC Tools "My Account" and viewing the subscription status.
What if I manually renew my subscription before automatic renewal occurs?
If PC Tools detects that you manually renewed your subscription prior to your scheduled automatic renewal, PC Tools will not need to automatically renew your subscription for this term and you will not be billed again.
What if I do not cancel my enrolment in time?
If you cancel your enrolment after the specified billing date in the Automatic Renewal email notification, then the automatic billing would have already occurred and your subscription is renewed and your cancellation would apply for the next subscription period. However, if you would like to cancel and request a refund for the recently automatic renewed subscription, you may do so within 30 days of the automatic charge by contacting Customer Support. Once a refund is processed, your subscription time will be adjusted accordingly. This will typically leave you with an expired subscription and your PC unprotected.
More information
PC Tools’ Automatic Renewal Service.
Already renewed - find out more.
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