Already renewed - find out more.

I received an email informing me that PC Tools was unable to automatically renew my subscription due to invalid payment information. What do I do?

Please follow the prompts and renew your subscription manually through the secure online PC Tools shopping cart. What if I do nothing? If you do not remedy the payment situation, PC Tools will not be able to complete your automatic renewal and your subscription will expire unless you complete a manual renewal.

How soon will I see the charges on my credit card statement?

Your automatic renewal charge should appear on your credit card statement within 24 hours of a successful automatic renewal.

What does this transaction look like on my credit card statement?

The transaction description differs by country but all contain “PCTOOLS.COM”

What if I’m charged an incorrect amount, how do I resolve it?

Please contact Customer Service straight away. A representative for your respective country/region will be able to assist you.

How do I get a refund for automatic renewal?

Within 30 days of the automatic billing, customers may request a refund by contacting Customer Support.
Once a refund is processed, your subscription time will be adjusted accordingly. This will typically leave you with an expired subscription and your PC unprotected.

I forgot my PC Tools Account password. What can I do?

1. Go to https://secure.pctools.com/myaccount/ and click on Forgot your password 
2. Enter your email address (this is your account user ID) and click Continue. 
3. If you have created a PC Tools Account using that email address, you will receive an email with a temporary password.
4. Use that temporary password to sign in to your PC Tools Account
5. You will be asked to reset/change your password after you have signed in.

More information

PC Tools’ Automatic Renewal Service.

Due for renewal - find out more.

	Support for Paid Customers Access to live chat, email or telephone support will require you to have a valid purchased license code. Customers may upgrade from free or evaluation versions of the product to a paid full version by clicking on the "Upgrade Now!" button below. Chat with a support representative Receive help in real time from one of our support representatives. Email us your inquiry Ask us anything about our award winning products. Telephone Customer Support Talk to a support representative on the phone.