PC Tools Refund Process and Policy

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How can we help? Contact our priority support

If you have experienced difficulties with a PC Tools product, before you decide on requesting a refund we ask that you contact our dedicated Customer Support and Services Team who are here to assist you with the problem with the utmost priority.

Request Priority Support or a Product Exchange

Changed your mind within 30 Days? Exchange your purchase for another PC Tools product

If you are dissatisfied with your purchase or simply made an incorrect order, contact us within 30 days and we can exchange your purchase into any of the following exceptional Windows® security products and tools, designed to improve your computing experience, including:

• Spyware Doctor: Award-winning spyware protection to secure your PC against privacy and tracking threats
• PC Tools AntiVirus: World-leading protection against viruses, worms and Trojans with rapid updates and OnGuard™ technology
• Registry Mechanic: Award-winning registry cleaner to fix Windows® errors and optimize software performance
• File Recover: Safe, affordable and easy-to-use file recovery solution, designed to recover and restore deleted files from hard drives, floppy drives and other types of fixed media
• Privacy Guardian: Powerful privacy software to erase online Internet tracks and program activity
• Spam Monitor: Easy to use anti-spam filter to protect your Inbox against unsolicited junk email
• Desktop Maestro: Combines the features of award-winning Registry Mechanic and Privacy Guardian to provide optimal system performance, stability and user privacy.

We will exchange your purchase into another PC Tools product and carry over any remaining subscription period. Of course a pre-condition to any exchange will be that you remove the original program from your computer. Once we receive your Priority Support request, we will contact you with details of your replacement license and instructions on how to get it up and running.

Obtaining a Refund for Your purchase

Retail purchases (boxed version) must be returned to the place of purchase (the web store or retail outlet etc) and are subject to the return policies of the place of purchase.

For purchases placed directly at PC Tools (via online download or on CD), you must adhere to the following guidelines and initiate the refund request within 30 days from the date of purchase in accordance with our policy below. PC Tools will also provide a refund outside the 30 day period where it is required by law to do so.

1. All requests for refunds must be made in writing to PC Tools within 30 days of the date PC Tools first made the software available to you for download (the "Purchase Date"). PC Tools will also provide you with a refund where it is required to do so by law. PC Tools is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays.
2. If a CD version of the software was purchased, the CD must be returned to PC Tools in its original resalable condition, including any packaging, documentation, manuals, and accessories. CDs that are not returned in original condition will be charged a restocking fee.
3. You must provide us with sufficient information to be able to identify your transaction, such as the PC Tools order number and/or invoice number and/or date of transaction given to you when the download was ordered.
4. PC Tools will only refund the amount you paid for the software plus any appropriate taxes charged with that order. PC Tools will not refund any shipping or handling charges that may have been charged to you in respect of your return of your CD to PC Tools.
5. Refunds will be made in the same manner as you purchased the product. For example, if you purchased the product by check, PC Tools will send your refund by check, so please ensure we have your current mailing address. If you purchased by credit card, your credit card account will be credited. If you purchased by company purchase order, your account will be credited.
6. All refunds will be made within 10 working days of the receipt of a valid request when possible.

Request a Refund