Malware dispute form for vendors

If you are the vendor of a product or one or more components of a product that Spyware Doctor has incorrectly identified as malware, please use this form to submit your dispute query and our team will work with you to reanalyze your product.

Note: Fields marked with a '*' are mandatory.

Company Details
Product Details
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To obtain information about scan results please do the following:

  1. Click Settings -> Log Settings
  2. Select the scan log that includes the detection
  3. Click the View log button, which will display the log in your browser
  4. In your browser, select "Save" or "Save as..." from the file menu
  5. When the file has downloaded, attach it using the field on the right.
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To obtain the current Reference file version, do the following:

  1. Click Status to display the 'Status & Summary screen'.
  2. Locate the Reference file Version number which will look like this: 'Reference file version: 3.0.1441 (24117 Signatures)'
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Privacy Details
Important: You must complete each question below in order to initiate an investigation
* Yes No
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Software Technology Questions
Yes No
* Yes No
Yes No
Yes No
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* Yes, it is included during installation
No, the user is required to download it
* Yes No
Additional Questions
* Yes No
* Yes No

# Please note that by submitting a vendor dispute request, you agree to allow PC Tools to make this information public.

Thank you for submitting this information.

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