PC Tools Help Center

Security Software: Conflict with Java Application - FIXED

Article Number: 559 | Last Updated: Tue, May 21, 2013 6:01 AM
This issue has been resolved in the latest version of PC Tools Protection Software.

To address this problem, please update your PC Tools Protection Software to the latest release.

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Symptoms:


After installing the latest version of PC Tools Internet Security, Java applications cannot completely load.


Causes:


PC Tools Internet Security packet filtering function is preventing Java from loading


OS:   XP, Vista, Windows 7 and 8


Products Affected:

PC Tools Internet Security Version 9.1.0.2898


Troubleshooting:

Please use below as a work-around.

1.    Launch PC Tools Internet Security
2.    Go to “Settings”
3.    Go to “Firewall Settings” > “General” > “Filtering”
4.    Un-check “Packet Filtering”



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