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I have renewed but continue to receive expired product messages.

Article Number: 146 | Last Updated: Wed, Jun 20, 2012 12:37 AM

After you have renewed your subscription, you will need to perform a Smart Update to synchronize your new subscription expiry details with our server.

How to Perform a Smart Update

1. Please make sure your internet connection is active
2. Open the software
3. Click on Smart Update (located in the top right hand corner)
4. Follow the prompts and wait for the update to complete

Note: There should be no need to re-enter your License Code.

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  • I canceled my subscription but I was just renewed again.
  • How do I Cancel Automatic Renewal?
  • What if my License Code is not accepted?
  • How to check my license details?
  • I am trying to renew my subscription, and see the message: "This is a subscription product and cannot be renewed from this page."
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