Getting Help

Article Number: 234 | Last Updated: Mon, Nov 21, 2011 4:09 AM

Need help? There are several ways to get the help you need.

Known Issues & Alerts

We recommend you start by reviewing our Known Issues & Alerts page for a list of known issues, suggested workarounds and recent fixes.

If your issue is not listed there don’t worry, we have more options available. Our online help makes it easy to find the answers you need.

FAQ Knowledge Base

Watch our step-by-step video tutorials, read our how-to and troubleshooting articles and find instant answers to our most common questions.

PC Tools Live Community

Ask a question or view answers to similar questions posted by PC Tools experts and other product users on our live forum community. Also get specialist help on removing the latest malware and spyware threats.

Agent Assisted Support

If you’ve tried self help and would like to contact us directly, we’d love to hear from you!

When contacting us, you will be asked for your product’s license code or your email address (used to make the purchase). Instructions on finding license codes are on the contact pages.

	We recommend using Live Chat for assistance with technical inquiries. Your chat agent can troubleshoot your issue live and send you step-by-step instructions to solve your problem.
	Have a question about your PC Tools account or products? Call our telephone support line for assistance 24/7.
	Send non-urgent questions to our customer support and technical support teams via email. Depending on your question, it may take 24 to 72 hours to receive an email response

Things to keep in mind

Please provide as many details as you can and be sure to include any steps you took before asking your question. This will enable the agent to get straight to the help you need, without repeating any steps you have already tried.

View your Solutions Online

You can view your past support inquiries as well as email solution replies in your My Account, under the My Support tab. Login now or Set Up My Account.

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