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Error while unpacking program, code 2. Please report to author error message

Article Number: 314 | Last Updated: Fri, Nov 2, 2012 12:22 AM



The “Error while unpacking program, code 2. Please report to author.” error message affects users running PC Tools software on Windows Vista 64-bit systems “Service Pack1.

Affected users can resolve this problem by updating their current Windows Vista Service Pack to Windows Vista Service Pack 2.

 *NOTE: It is strongly recommended that you create a “Windows Restore” point prior to downloading and installing “Windows Vista Service Pack 2”.

 

Step 1:  Check what "Service Pack" you have installed

 1.  Open the Windows Control Panel

2.  Select "System"

3.  You will see the Service Pack you are using shown under the "Windows edition" section

 

If you are using "Service Pack 1", please proceed to the steps shown below to install "Windows Vista Service Pack 2".

 

Step 2:  Install Windows Vista Service Pack 2 (SP2)

1.  Open the Windows Control Panel

2.  Select "Windows Update"

3.  Select "Check for updates"

4.  Select "Windows Vista Service Pack 2"

5.  Download and install "Windows Vista Service Pack 2"

 

The "Windows Vista Service Pack 2" is a large update, so it is recommended to limit the use of the Internet while the update is downloading.

 

6.  Restart your computer

 

Step 3:  Check if " Windows Vista Service Pack 2" has installed successfully

1.  Open the Windows Control Panel

2.  Select "System"

3.  If the "Windows Vista Service Pack 2" has been successfully installed, you should now see "Service Pack 2" listed in the "Windows edition" section.



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