runtime error at 124:584, internal error unknown constant

[zaid786]

Hi, whilst installing the latest version of spyware doctor 5.0.1.205 or any other version 200, 186 I got a runtime error during install or even uninstall. I've installed and uninstalled spyware doctor several times since ive installed windows vista but this problem started occuring recently, a few months back i could install spyware doctor without a hitch but all of a sudden this problem occured when i wanted to install a new version. The complete error message is in the screenshot attachment with this message. In addition to this, after installation is complete and if I ignore this message as soon as spyware doctor loads it stays stuck on checking and nothing is accessable. I've read other posts with runtime errors and none of them seem to help, i thought this problem was addressed in 200? But I'm installing 205 and still the problem is occuring? I also have windows vista and an xp dual boot on my pc and spyware doctor installs perfectly on windows xp. Not sure what the problem is on vista. Even deleting all entries of spyware doctor on my pc along with registry entries does not help. Any help would be much appreciated.

[tom.tdw]

hi
could you try installing in safemode

Originally Posted by zaid786

Hi, whilst installing the latest version of spyware doctor 5.0.1.205 or any other version 200, 186 I got a runtime error during install or even uninstall. I've installed and uninstalled spyware doctor several times since ive installed windows vista but this problem started occuring recently, a few months back i could install spyware doctor without a hitch but all of a sudden this problem occured when i wanted to install a new version. The complete error message is in the screenshot attachment with this message. In addition to this, after installation is complete and if I ignore this message as soon as spyware doctor loads it stays stuck on checking and nothing is accessable. I've read other posts with runtime errors and none of them seem to help, i thought this problem was addressed in 200? But I'm installing 205 and still the problem is occuring? I also have windows vista and an xp dual boot on my pc and spyware doctor installs perfectly on windows xp. Not sure what the problem is on vista. Even deleting all entries of spyware doctor on my pc along with registry entries does not help. Any help would be much appreciated.

[zaid786]

I've tried that, it doesnt work.

[AChen]

Hi zaid786,

I have escalated this to the developers adn we'll investigate this further. I have updated this on the reported issues thread: http://www.pctools.com/forum/showthread.php?t=44951 I'll update this once I receive any info.

[zaid786]

thank you, much appreciated. Also i forgot to point out that when this runtime error occurs at a different time like if im uninstalling the program, or if i installed it a second time to try again the numbers for the runtime error are different, not sure if that helps?

[AChen]

If you could get screenshots of the other error messages this would be great.

[zaid786]

strangely enough, i justed installed verson 205 again and didnt get the error message this time. And spyware doctor is now working fine. I think I figured it out. Its something to do with nod32 blocking it from installing properly. The reason I say this is because I disabled nod32 for a while and restarted my pc, and then enabled it again and installed spyware doc and it works fine now. Not sure what to make of this or if its a bug or a fluke?

[zaid786]

The problem still exists, I wanted to install a new version of spyware doctor and it came up with the runtime error again, disabling nod32 did not help this time!

[AChen]

The developers are currently working on a fix for the runtime error. This should be resolved in the next version of SD.
I'll let you know once I receive more info

[zaid786]

Problem not fixed in the new version (5.1), I got a new runtime error, screenshots below. The first picture (error 1) is during installation, and the 2nd picture (error 2) is during uninstall.