SD 5.0.1.205 + AV caused countinous hang of Windows Vista Ultimate :(

[revive40]

My patience with you guys is running out fast, all I hear is problem will be fixed soon but no relief in site. After reading a post a day ago by Cutter I decided to upgrade to SD 5.0 from 4.1 as few people reported SD 5.0 is just fine now. But you guys fooled me 3rd time now

I installed SD + AV, smart updated and within 10 mins my system hanged while I was working on a Word Document - total hang..... had to hard reboot my machine after exausting every option to bring it back. After reboot machine got hanged again in few mins. I tried desperately to unload SD but no use..... here we go again another reboot.

Third time I tried to unload SD + AV as soon as Windows loaded..... tho machine stopped responding but was able to exit SD. once SD stopped my machine came back to life straight away.

Now guys tell me do you test these products before giving to customers? Or you are saving money by making subscribers test? Cant wait for SD subscription to run out now. you are ripping people off with SD 5.0 version.

[tom.tdw]

hi
could you try desabling onguard bit by bit to see if that helps

does SD's CPU usage spike when your system hangs?

is the hang more of a freezeup or does explorer.exe (ie. the desktop and the taskmenu) just stop responding
if it's an explorer.exe conflict you could use process tamer to run explorer.exe in high/realtime priority and sdsvc.exe in idle priority

Originally Posted by revive40

My patience with you guys is running out fast, all I hear is problem will be fixed soon but no relief in site. After reading a post a day ago by Cutter I decided to upgrade to SD 5.0 from 4.1 as few people reported SD 5.0 is just fine now. But you guys fooled me 3rd time now

I installed SD + AV, smart updated and within 10 mins my system hanged while I was working on a Word Document - total hang..... had to hard reboot my machine after exausting every option to bring it back. After reboot machine got hanged again in few mins. I tried desperately to unload SD but no use..... here we go again another reboot.

Third time I tried to unload SD + AV as soon as Windows loaded..... tho machine stopped responding but was able to exit SD. once SD stopped my machine came back to life straight away.

Now guys tell me do you test these products before giving to customers? Or you are saving money by making subscribers test? Cant wait for SD subscription to run out now. you are ripping people off with SD 5.0 version.

[swannie]

Sorry for the interruption, Tom, but what is process tamer please?

[swannie]

OK Googled it and found out what it is - now tell me whether you recommend it. Anyone who's tried it, let me know....

[tom.tdw]

i highly recommmend it

Originally Posted by swannie

OK Googled it and found out what it is - now tell me whether you recommend it. Anyone who's tried it, let me know....

[swannie]

Thanks, will give it a try!

[revive40]

Originally Posted by tom.tdw

hi
could you try desabling onguard bit by bit to see if that helps

does SD's CPU usage spike when your system hangs?

is the hang more of a freezeup or does explorer.exe (ie. the desktop and the taskmenu) just stop responding
if it's an explorer.exe conflict you could use process tamer to run explorer.exe in high/realtime priority and sdsvc.exe in idle priority

Its a explorer hang where slowly machine starts slowing down till all you can move is mouse and nothing else responds. I have uninstalled SD for now, if I find time then I will install and try to switch off onguard one by one.

[tom.tdw]

Originally Posted by revive40

Its a explorer hang where slowly machine starts slowing down till all you can move is mouse and nothing else responds. I have uninstalled SD for now, if I find time then I will install and try to switch off onguard one by one.

i think i've seen this before

if you have plenty of ram free you might be able to fix it by tweaking the registry to run windows from physical memory (tweaking info can be found here http://www.pctools.com/guides/registry/) and using process tamer to rase the priority of explorer.exe to high/realtime and dwm.exe to realtime

file guard is most likally to be the culprit

[revive40]

Originally Posted by tom.tdw

i think i've seen this before

if you have plenty of ram free you might be able to fix it by tweaking the registry to run windows from physical memory (tweaking info can be found here http://www.pctools.com/guides/registry/) and using process tamer to rase the priority of explorer.exe to high/realtime and dwm.exe to realtime

file guard is most likally to be the culprit

lol. Yeah I think 2GB of RAM is quite less for Spyware Doctor. I need to upgrade, probably get 20 GB RAM. 2 GB for my Vista and rest 18 for SD version 5.0.

But as I said previously when I will get time I will install SD and try to switch Onguard off one by one and see if it helps. Will do it over weekend. Will start with FileGuard as sugested above. Hope I dont have to do too many reboots