Infections ignored

[tig2020]

SD 5.0.1.205 indicating 3 infections ignored at the boot scan. I have only two items in the ignore list and both belong to ZoneAlarm Suite.

Please advise.

[AChen]

Hi tig2020,

There are three possibilities as to why Spyware Doctor is ignoring items.

1. They are harmless cookies.
2. Spyware Doctor cannot remove the threat for now and requires a reboot to remove the threat.
3. The items could be the items in your Global Actions List

Harmless Cookies - Spyware Doctor usually detects any cookies residing in your system during Scans. Sometimes, some of these cookies are harmless and maybe also required by the websites you regularly visit. For either reason, Spyware Doctor will ignore these items during Fix.

Threats - There are threats that Spyware Doctor would require a Reboot in order to remove them. These threats are most likely protected by a running process which stops Spyware Doctor from removing them. During reboot, Spyware Doctor gets the priority to run first amongst other applications, which means Spyware Doctor can delete the infection before they get protected by any running process.

Global Actions List - The items on your Global Actions List at times will be detected by Spyware Doctor but will not be removed during the Fix stage.

To remove items on the Global Action List, follow the procedures below:

1. Launch Spyware Doctor
2. Click on Settings
3. Click on Global Actions List
4. Select the item you wish to delete by clicking on it
5. And click on Remove

I hope this answers your query.

[redwolfe_98]

i think another possibility is that two of the three "threats" are associated with one of the two items in the "ignore list"..

i am not sure about your situation, but i wouldn't think that SD should be flagging "zone alarm" files.. if it was me i think that i would not add those to the ignore list but would report the "false-positives" to "pctools", and, for the time being, just ignore the two items when they are flagged by SD when you run scans..

on the other hand, if SD automatically removes the files, i understand that not adding them to the ignore list is not an option..

also, i would think that doing a scan would show you a list of whatever items SD would flag.. wouldn't that be a way to tell what it is that SD is flagging? assuming that you do not know what the "three threats" are, that you mention..

p.s. my cheap advice, if you have items on your ignore list and then you have items that SD says it ignored, i don't think it is anything to worry about..