SD5 unregistered itself and will not accept my license info now!!!

wembely · #1 07-23-2007, 12:02 PM

Claims it its now unregistered and will not take my license info. I should not be surprised since it had been at least a month since my last major issue with SD5 - and I was way over due given my past history.

Any suggestions other than reinstall it? It seems like I spend half my life re-installing SD5....

thanks

swannie · #2 07-23-2007, 12:06 PM

I think if you PM AChen he can fix this as I saw another post about the same thing today.

jdwvw · #3 07-23-2007, 01:56 PM

I am having the same problem. It started after a failed smart update last night.

AChen · #4 07-23-2007, 11:52 PM

Hi All,

wembely, could you please send me a PM and I will sort this out for you.

jdwvw, this has been resolved. Please see the PM I sent

wembely · #5 07-24-2007, 12:23 AM

Opened a trouble ticket and tech support got back to me promptly with an answer. Everything back to normal - and no reinstall! yea!

jdwvw · #6 07-24-2007, 02:09 AM

At least they got back to you promptly. I finally gave up and had to call to get it resolved as no one would respond to my emails, post or PM.

It still took an hour to get the needed info emailed to me.

muntus · #7 07-24-2007, 02:26 AM

Same problem here. v4 won't accept my info, but at least v4 let's my system run. v5 choked it to a stand still. Hopefully, support will fix this problem soon.

AChen · #8 07-24-2007, 03:38 AM

Quote:

Originally Posted by muntus

Same problem here. v4 won't accept my info, but at least v4 let's my system run. v5 choked it to a stand still. Hopefully, support will fix this problem soon.

muntus, please see PM. You should now be able to register SD.

muntus · #9 07-24-2007, 05:33 PM

Thanks. Works fine now.

chuck s · #10 07-26-2007, 02:08 AM

Same problem!

Been trying so-called Priority Support since Monday with no response.

-- Chuck