New version coming soon

robwild · #1 03-29-2007, 07:53 AM

Hi Guys, just received an email from PC Tools support advising me:-

If you are experiencing technical problems such as slow responsiveness of your computer or problems accessing the internet after upgrading to Spyware Doctor 5.0, we recommend that you revert back to Spyware Doctor 4.0 until Tuesday 3rd April when there will be a new version of Spyware Doctor 5.0 (with included fixes) available to download.

To revert back to Spyware Doctor 4.0, please complete the following steps:

1. Uninstall Spyware Doctor 5.0 (Start > Programs > Spyware Doctor > Uninstall Spyware Doctor)

2. Restart your computer

3. Download Spyware Doctor 4.0 from: http://www.pctools.com/downloads/sd4setup.exe

4. Install the sd4setup.exe file downloaded in the previous step

Hope is on the horizon!

Brentham · #2 03-29-2007, 08:30 AM

You hold out a glimmer of hope.

V4 is an excellent product whereas V5 is crap.

What a pity this message had to come from a User rather than PCTools direct.

robwild · #3 03-29-2007, 08:54 AM

Perhaps they did not want to publically commit themselves to a date yet!

Gary · #4 03-29-2007, 09:37 AM

Quote:

Originally Posted by Brentham

You hold out a glimmer of hope.

V4 is an excellent product whereas V5 is crap.

What a pity this message had to come from a User rather than PCTools direct.

I can't even get a response from an email I sent last week.

robwild · #5 03-29-2007, 10:44 AM

You might want to read this:-

http://www.channelregister.co.uk/200...e_doctor_bugs/

If as PC Tools VP of Product Strategy, Michael Green, says only "50 people were posting issues with the product" why does it take Support so long to reply to some people's emails?

Having said that I feel honoured, I've had 4 emails from them in the last fortnight, sadly none of them resolved my issues, hence I've uninstalled v5 for the fourth and last time for now.

As sales of v5 are said to be up 20% and a free version of v5 is to be added to Google Pack presumably "the small percentage of customers that have experienced problems" with SD5 will grow.

Roll on April 3rd (at least, wisely, the VP of Product Strategy chose not to release the new version on the 1st) I'll read the feedback and may risk a fifth installation at some point after that.

Cutter · #6 03-29-2007, 11:51 AM

Kind of annoys me they quoted 50 people, I’d like to know how many computers got formatted due to version 5, also how many people don't know about version 5 yet, or who just can't be bothered to vent there disappointment in a forum, or who have had a look and people who have mentioned bugs have already mentioned them so what's the point in going on.

I've used spyware doctor a little over 8months now, this is the first time in 8 months I haven’t got spyware doctor on my pc.

Spyware slows down your pc, yet spyware doctor slows your pc down even more, at least I can look online now, with out random freezes, and constant pop ups saying it can't connect due to norton blocking it.

Fingers crossed it gets sorted and I’m sure it will, but I’ll trust Symantec over pctools any time of the day.

Cutter.

tom.tdw · #7 03-29-2007, 03:49 PM

Quote:

Originally Posted by robwild

Hi Guys, just received an email from PC Tools support advising me:-

If you are experiencing technical problems such as slow responsiveness of your computer or problems accessing the internet after upgrading to Spyware Doctor 5.0, we recommend that you revert back to Spyware Doctor 4.0 until Tuesday 3rd April when there will be a new version of Spyware Doctor 5.0 (with included fixes) available to download.

To revert back to Spyware Doctor 4.0, please complete the following steps:

1. Uninstall Spyware Doctor 5.0 (Start > Programs > Spyware Doctor > Uninstall Spyware Doctor)

2. Restart your computer

3. Download Spyware Doctor 4.0 from: http://www.pctools.com/downloads/sd4setup.exe

4. Install the sd4setup.exe file downloaded in the previous step

Hope is on the horizon!

do you mean version 5.0.0.174 (not 5.0.0.172 0r 5.0.0.169)

this resolves most issues but not all

robwild · #8 03-29-2007, 05:41 PM

Text you have quoted is exactly as received from PC Tools today, I simply cut and pasted it and put it in italics!

InvisibleMan · #9 04-02-2007, 11:04 AM

Per robwild's post...I am waiting for April 3 to arrive. Let's hope rob's info is true and that any new version "goes down smoother than Guzzlers Gin". (Borrowed from a Red Skelton phrase, if you are old enough to remember.)

socrfan · #10 04-03-2007, 09:04 PM

And it's April 3 and we're still waiting. What concerns me is why didn't anybody else post about getting an "e-mail from PC Tools"?? Hmmm. Yes we remember Red Skelton, back when comedy was actually funny.