Could support please help me with PCT Antivirus program issues?

inflxshn · #1 03-29-2007, 02:02 AM

It doesn't work,
straight out it just doesn't work.

> It corrupted my OS.
> It wouldn't remove the items it found; even in safe mode scanning without network.
> It bluescreened my pc running xp.
> The GUI just sat there a spinning ghost,without using any CPU resources on my Win 2K machine and couldn't be gotten rid of.
> It freezes when I hit the 'fix checked' system eight times now and I have to power off to get my machine back again.
> My OS is now hanging on programs and web pages and then releasing intermittently (and it bluescreened again today.)

My laptop is unusable after this fiasco. My 2K desktop managed to survive so far.
I trusted you guys.

Suggestions?

Kroenig

PC-Pete · #2 03-29-2007, 02:58 AM

Hi Kroenig

Sounds really bad but it still seems like you're talking about 'Spyware Doctor' (see http://www.pctools.com/forum/showthread.php?t=46334) which has an option to fix checked items following a scan.

By default 'PC Tools Antivirus' quarantines detected items without user intervention.

AChen · #3 03-29-2007, 05:41 AM

Hi Kroenig,

Are you referring to SD+AV plugin or PCTAV?

inflxshn · #4 03-29-2007, 05:45 AM

I may be confused on the 'fix checked' but I'll go back and look. I know it's Antivirus that freezes, bluescreens, sits doing nothing and won't close. Just ran PCT AV all it says is "Preparing files tables" for 20 minutes now on my 2K machine and hasn't scanned a single file. Funny, AVG works fine with PCT AV installed, wonder why.

Kroenig

inflxshn · #5 03-29-2007, 06:15 AM

is now refusing to cancel scan and has taken 10 minutes to shut down on 2K machine. Still not shut down.

Kroenig

inflxshn · #6 03-29-2007, 06:45 AM

and PCTAV hasn't shut down, just sits. Won't close, won't minimize. Currently running Memtest on XP Laptop that was buggered

by the same. UBCD may come in handy after all.

Kroenig

CRUNCH. · #7 04-05-2007, 01:02 PM

same here,wont shut after updating or opening.there's no min,max,or x out buttons. have unin and re-installed 4x, in safe mode.but just get the same thing. is there a fix i cant find.because im getting tired of this crap, every few months its something else. i still cant start pctav and sd(full paid versions) at the same time.thats going on 6 months now. need some help again, thx.

socrfan · #8 04-07-2007, 09:31 PM

Quote:

Originally Posted by inflxshn

I may be confused on the 'fix checked' but I'll go back and look. I know it's Antivirus that freezes, bluescreens, sits doing nothing and won't close. Just ran PCT AV all it says is "Preparing files tables" for 20 minutes now on my 2K machine and hasn't scanned a single file. Funny, AVG works fine with PCT AV installed, wonder why.

Kroenig

Are you running two anti-virus programs at once? Bad idea!!!

BT-X · #9 04-08-2007, 11:15 PM

AVG + PCTAV?

you might want to choose which one would you like to use...

it will definetly cause conflict (in the long run at least)

PC-Pete · #10 04-09-2007, 08:09 AM

Hi socrfan & BT-X

You could search other posts from inflxshn for more info re PCTAV problems he was experiencing.

I asked him about installation of more than one anti-virus scanner some days ago in this thread:
http://www.pctools.com/forum/showthread.php?t=46334
4th post down.

Quote:

3/. Are you sure there are no other active (or even incompletely uninstalled) AV or other security software running concurrently?

Pete