Vista Runtime Error (at 107:571)

[specialist]

Hi,
I am trying to install on a fresh version of Windows Vista (Business) and it comes up with this error

Runtime Error (at 107:571):

Internal error:Unknown constant
"ebe29494-5388-433a-9c25-2bceb6ecb75a"

I have tried to un-install and re-install, but I can't uninstall as it comes back up with this error! -

Anyway - any help would be appreciated.

[Support]

Hi specialist,

This is just to let you know that your query has been escalated to our Technical Support Department which will be able to assist you further.

Kind Regards,

PC Tools Support

[specialist]

Great - Thanks!

[jamiep]

I too am having this problem. Is there a resolution? Thanks, -Jamie

[AChen]

Can we get a screenshot of the error message?

You can post the screenshot with this thread.

[sneeze]

I have the same error too.
Here's my screenshot.
I'm using Vista 64 bit ultimate.

Thanks

[AChen]

Hi sneeze,

Thanks for the screenshot.
Please note that PC Tools AV is not supported on the Vista 64 bit. The developers are currently working on this and will release a future version of PCTAV which does.

specialist & jamiep, are you both running Vista 64 bit or XP 64 bit?

[nclement]

I also receive the error message when attempting to uninstall the software. How do I remove the software?
Thanks,
Neil

[AChen]

Originally Posted by nclement

I also receive the error message when attempting to uninstall the software. How do I remove the software?
Thanks,
Neil

nclement, what operating system are you currently running?

If you wish to remove PCTAV, go to start-> Programs-> PC Tools AntiVirus-> Uninstall PC Tools AntiVirus.

[nclement]

Am running Windows 32bit Vista Home Premium. Have already tried uninstalling the software via add/remove programs. That is when I receive the same error message that sneeze sent you as an attachment.

Thanks for your help,

Neil