I click on Antivirus but no control panel appears error 103?

[wembely]

I just installed the free version on two computers with the same result. Windows thinks there is antivirus and it updated itself but when i clik on the shortcut or the main program - nothing happens.

after 15 min I get error 103.

thanks

[katie]

Hey wembely,

Check this thread for the error 103: http://www.pctools.com/forum/showthr...ight=error+103

kt

[AChen]

Hi All,

I have just been informed that the latest Smart Update for PCTAV causes the error 103.

As a workaround, could you please:
1. Uninstall PCTAV
2. Re-install PCTAV
3. Do NOT perform a Smart Update.

We apologize for the inconvenience. The developers are currently working on resolving this issue. Once this is fixed, I will let you know.

[AChen]

Unfortunately, there was an issue with the latest PC Tools Antivirus Smart Update which had caused the 'error 103' error message.

This issue has since been resolved on our Smart Update servers. However, you will need to perform the following steps to obtain the fix.

Please note: This fix will only work for those that received the error after a Smart Update was performed.

Please complete the steps below to reinstall PC Tools Antivirus. Once reinstalled, perform a Smart Update which will resolve the problem.

1. Download PC Tools Antivirus from the link below:

http://www.pctools.com/downloads/avinstall.exe

2. Ensure that PC Tools Antivirus is not running by going to Task Manager (press Ctrl + Alt + Delete keys) and ending the PC Tools Antivirus processes (pctavsvc.exe & pctav.exe)

3. Reinstall PC Tools Antivirus downloaded from step 1

4. Once installed, perform a Smart Update which will resolve the problem