A few problems with pc tools antivirus

FiLL · #1 02-05-2007, 07:20 AM

Good morning, i'm a spyware doctor user and i love pc tools software. Recently i've installed the PC Tools AntiVirus and apparently there was no problem.

However, my browser (Mozilla FireFox) is now sooooooooo slowwwwwwww so slow so slow ... is that because of PC Tools AntiVirus?? Does he uses a lot of memory?

i noticed that my eMule often blocks too. I minimize it, and when i want to maximize he does not maximize. I have to go to Ctrl+Alt+Del and End the process. Dows pctools antivirus blocks TCP and UDP connections??

thanks for the help...

FiLL · #2 02-05-2007, 07:23 AM

ok... i've disabled on guard and Mozilla is now the sam

now he is so fast sooo fast

but i didn0t want to turn off the on guard, but if i turn it on my internet becomes sooooooooooooo slow

what shall i do?

Darkbeholder · #3 02-05-2007, 12:37 PM

I heard there was a problem with internet guard with internet explorer 7. Maybe the same problem with firefox. You can just disable internet guard and still leave file guard on. If you have just internet guard off the status page will show on guard as limited instead of off

FiLL · #4 02-05-2007, 02:06 PM

ok, thanks for the help.

I've disabled the internet guard and now mozilla firefox is fast again

i hope pctools solves this problem quickly, because i would like to have internet guard on.

Hugs

RRt · #5 02-14-2007, 07:06 AM

I need to uninstall right now the free version of PC Tools anti-virus. I don't see the program listed in Install-Remove on my PC XP.
Help?
This is the first time I've tried to use this forum service.

Thank you

bad_boy_14 · #6 02-14-2007, 03:39 PM

i have a problem witch the ie7 in vista, is stop if i have the antivirus "on"
when send a update for this problem?

charlespt · #7 02-14-2007, 06:06 PM

Hey RRt,
Try the following:
Start > All Programs > PC Tools AntiVirus > Uninstall PC Tools AntiVirus

See if that resolved your problem.

bad_boy_14 · #8 02-14-2007, 10:30 PM

but i want this antivirus, i dont want unistall them,

katie · #9 02-14-2007, 11:27 PM

Hey bad_boy_14,

charlespt is replying to RRt.

With your problem, what is happening? When AV is on what happens to IE7?

Any error messages?

kt

Support · #10 02-15-2007, 05:07 PM

Hey Bad_boy_14,

It sounds like your having a similar problem to FiLL.

Have you tried turning off Internet Guard to see if that resolves your problem?

To turn off Internet Guard open AntiVirus and then OnGuard and then Internet Guard. Click on both HTTP and FTP to change them both to off.

If you are still having problems please provide the additional details katie was asking about.

thanks

Nicholas
PC Tools Support Team