PCTools AntiVirus can't remove Worm.SdBot.TBE

[brb]

Hi Guys,

Any tips on removing this worm (which attaches to icrss.exe)? I have tried running a scan in Safe Mode with networking but with no luck and my emails to PCTools support seem to be ignored.

Regards,
Brad.

[AChen]

Hi brb,

Can I get you to attach the log files from PCTAV. See below for instructions:

C:\Documents and Settings\[Your user name]\Application Data\PC Tools\PC Tools AntiVirus\Application Logs\PCToolsAntivirus.txt

C:\Program Files\PC Tools AntiVirus\PCTAVService.txt

I will PM you my email address and if you could, please attach PCToolsAntivirus.txt and PCTAVService.txt files to the email.

Note: 'Application Data' folder is a hidden folder and requires configuration of Windows Explorer to view hidden files & folders.

C:\Documents and Settings\[your user name]\Application Data\

* To view hidden folder
- Open Windows Explorer or My Computer
- Click 'Tools' from top menu
- Select Folder Options and then click View tab
- Tick the box 'Show hidden files & folders'
- Click Apply & OK

If you are uanble to locate the above log files, then please search for the PCToolsAntivirus.txt files from your hard disk.

[Chippa]

Hi brb,

You can try the following to remove Worm.SdBot.TBE.

Navigate to Settings -> Scan Settings -> Action to be performed on a detected item and have the 'Infected Item' drop down menu set to 'Remove' instead of 'Quarantine' by default.

let me know how you go with this.

Cheers,
Chippa