Problems with SD

[kjk8288]

Spyware Doctor keeps crashing for some reason and when I uninstall it, it doesnt. I been using Spyware Doctor for quite a while now and I never had these kinds of problems before, but now everytime I start my computer it crashes and an error pops up. Everytime the computer crashes, it creates a file in minidump folder in C:WINDOWS. Spyware Doctor is the best Spyware program that I've ever used and I prefer if I could find some way to fix this and not let my money go to waste. And yes, I tried reinstalling the program, it just keeps creating the same problem.

Help me

[Chippa]

hi kjk8288,

what sort of error messages are you receiving?

[kjk8288]

Originally Posted by Chippa

hi kjk8288,

what sort of error messages are you receiving?

It says something like program has just fixed a critical problem... a log has been made to fix, would u like to report this? and if I look for details it says something like C:Windows:Minidump:Mini1xxxxxxxx and everytime the computer reboots, the number on Mini1xxxxxxxx increases. Example: first error mini1xxxxxx1 then after it reboots another error log says mini1xxxxxx2.
I tried deleting the files that was being created but it didnt help either.

[Petertron5000]

Try re-installing the program in safe mode. Download a new sdsetup.exe and then start up your computer in safe mode. It may be possible that another programing is corrupting one of the files.

[kjk8288]

Originally Posted by Petertron5000

Try re-installing the program in safe mode. Download a new sdsetup.exe and then start up your computer in safe mode. It may be possible that another programing is corrupting one of the files.

Alright thx, I'll try

[kjk8288]

Originally Posted by Petertron5000

Try re-installing the program in safe mode. Download a new sdsetup.exe and then start up your computer in safe mode. It may be possible that another programing is corrupting one of the files.

nope... still didnt work

[Petertron5000]

Can you get a screenshot of the error message and attach it?

Petertron5000

[jasonalangraves]

Hello,

I'm having exactly this same problem. I bought Spyware Doctor today. After I installed it, I ran a scan, fixed the problems that it found, and then when I went to close Spyware Doctor, the program hung. I had to manually cut the power to the PC to get it to shut off. When I restarted, as soon as Windows XP loaded to the desktop, XP went into it's reboot on fail mode, and after rebooting got back to the desktop, only to keep repeating the reboot. In safe mode, I disabled all of Spyware Doctors startup services and procesees via msconfig, and then in safe mode I was also able to start Spyware Doctor and I disabled it's startup at XP startup. I rebooted, and finally, XP would load without rebooting. But, as soon as I click on Spyware Doctor, like I'm going to start it like any other program from the start menu, the computer immediately reboots. Spyware Doctor was installed on a fresh install of XP, so the install sequence went; XP, XP updates, ZoneAlarm, Firefox, Foxit Reader, Open Office, everything else, and Spyware Doctor was the last program I installed. It's a great program, and I would really like to use it, so any mad scientists out there who can work this out, I would really appreciate it. The windows error report contains the following information:
Error signature:
BCCode : f4 BCP1 : 00000003 BCP2 : 89051DA0 BCP3 : 89051F14
BCP4 : 805D1140 OSVer : 5_1_2600
SP : 2_0 Product : 768_1

Technical information about error report:
C:\DOCUME~1\JASONA~1\LOCALS~1\Temp\
WERd9bf.dir00\Mini011907-21.dmp

C:\DOCUME~1\JASONA~1\LOCALS~1\Temp\
WERd9bf.dir00\sysdata.xml

All of the software I have installed is as follows:

Aelitis - Azureus Version 1.0.0.0 *
Anonymizer Version 2.1.2.1 *
Belarc, Inc. - Advisor Version 7.2a *
Check Point, Inc. - ZoneAlarm Uninstaller Version 7.0.302.0 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
Create and edit drawings, flow charts, and logos by using Draw. *
Create and edit presentations for slideshows, meeting and Web pages by using Impress. *
Create and edit scientific formulas and equations by using Math. *
Create and edit text and graphics in letters, reports, documents and Web pages by using Writer. *
Creative Audio Console Version 1.0.2.0 *
Foxit Reader Version 2, 0, 2007, 1312 *
Inno Setup Version 51.43.0.0 *
Manage databases, create queries and reports to track and manage your information by using Base. *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Corporation - Internet Explorer Version 7.00.5730.11 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 * Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft® .NET Framework Version 2.0.50727.42 *
Microsoft® Fax Server Version 5.2.1776.0 *
Mozilla Corporation - Firefox Version 2.0.0.1 *
Mozilla Corporation - Thunderbird Version 1.5.0.9 *
Net2Phone CommCenter Client Version 2,1,0,9787 *
NVIDIA Driver Helper Service, Version 93.71 Version 6.14.10.9371 *
OpenOffice.org 2.1 Version 1.09.9090 *
PC Tools Research Pty Ltd - Spyware Doctor Version 3.6 *
Perform calculation, analyze information and manage lists in spreadsheets by using Calc. *
Sun Microsystems, Inc. - Java(TM) 2 Platform Standard Edition 5.0 Update 10 Version 5.0.100.3 *
Urge Version 1.1.8115.0 *
Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *
Zone Labs, LLC - Internet Access Monitor Version 7.0.302.000 *
Zone Labs, LLC - TrueVector Service Version 7.0.302.000 *
ZoneAlarm Client Version 7.0.302.000 *

My hardware configuration is as follows:
Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Enclosure Type: Desktop
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: Gigabyte Technology Co., Ltd. 8I955X Pro
Bus Clock: 200 megahertz
BIOS: Award Software International, Inc. F5 04/06/2006
Drives Memory Modules c,d
480.09 Gigabytes Usable Hard Drive Capacity
363.91 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8520B SCSI CdRom Device [CD-ROM drive]
HL-DT-ST DVDRAM GSA-4167B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

SAMSUNG HD160JJ [Hard drive] (160.03 GB) -- drive 1
ST3320620AS [Hard drive] (320.07 GB) -- drive 0 3072 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' has 1024 MB
Slot 'A2' has 512 MB
Slot 'A3' has 1024 MB
Local Drive Volumes


c: (NTFS on drive 0) 160.04 GB 146.89 GB free
d: (NTFS on drive 0) 160.02 GB 77.07 GB free
f: (NTFS on drive 1) 160.03 GB 139.95 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 1/19/2007 1:02:51 PM (admin)
Jason Alan Graves 1/19/2007 8:42:36 PM (admin)
local system accounts
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Net2Phone Fax Image Driver on PC2FaxPort
Controllers Display
Standard floppy disk controller
Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Intel(R) 82801GR/GH SATA AHCI Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA GeForce 7800 GT [Display adapter]
Samsung SyncMaster [Monitor] (17.1"vis, s/n HSHYA00451, October 2005)
Bus Adapters Multimedia
ITE IT8211 ATA/ATAPI Controller
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC Creative Game Port
Creative SB Audigy
Communications Other Devices

1394 Net Adapter
1394 Net Adapter #2
Broadcom NetLink (TM) Gigabit Ethernet
primary Auto IP Address: 85.222.14.81 / 22
Gateway: 85.222.15.254
Dhcp Server: 212.76.34.9
Physical Address: 00:14:85:07:5AC

Networking Dns Servers: 212.76.39.211
212.76.33.122
212.76.33.124
OHCI Compliant IEEE 1394 Host Controller
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
HID-compliant consumer control device (2x)
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Root Hub (5x)
Virus Protection [Back to Top]
ZoneAlarm Security Suite Antivirus Version 7.0.302.000
Realtime File Scanning On

[jasonalangraves]

Belarc indicates that my Spyware Doctor is version 3.6, shouldn't it be 4?? I bought version 4 today???

[jasonalangraves]

Hello,

I'm having exactly this same problem. I bought Spyware Doctor today. After I installed it, I ran a scan, fixed the problems that it found, and then when I went to close Spyware Doctor, the program hung. I had to manually cut the power to the PC to get it to shut off. When I restarted, as soon as Windows XP loaded to the desktop, XP went into it's reboot on fail mode, and after rebooting got back to the desktop, only to keep repeating the reboot. In safe mode, I disabled all of Spyware Doctors startup services and procesees viamsconfig, and then in safe mode I was also able to start Spyware Doctor and I disabled it's startup at XP startup. I rebooted, and finally, XP would load without rebooting. But, as soon as I click on Spyware Doctor, like I'm going tostart it like any other program from the start menu, the computer immediately reboots. Spyware Doctor was installed on a fresh install of XP, so the install sequence went; XP, XP updates, ZoneAlarm, Firefox, Foxit Reader, Open Office, everything else, and Spyware Doctor was the last program I installed. It's a great program, and I would really like to use it, so any mad scientists out there who can work this out, I would really appreciate it. After the Windows error report data, I included a complete description of my hardware and software configuration. I used Belarc's Advisor system information tool to capture the details. Belarc can be found here http://www.belarc.com/free_download.html . What is interesting, is that Belarc indicates my Spyware Doctor version is 3.6, but, I bought and download version 4. Does PC Tools have a bad link on their website?? The windows error report contains the following information:
Error signature:
BCCode : f4 BCP1 : 00000003 BCP2 : 89051DA0 BCP3 : 89051F14
BCP4 : 805D1140 OSVer : 5_1_2600
SP : 2_0 Product : 768_1

Technical information about error report:
C:\DOCUME~1\JASONA~1\LOCALS~1\Temp\
WERd9bf.dir00\Mini011907-21.dmp

C:\DOCUME~1\JASONA~1\LOCALS~1\Temp\
WERd9bf.dir00\sysdata.xml

All of the software I have installed is as follows:

Aelitis - Azureus Version 1.0.0.0 *
Anonymizer Version 2.1.2.1 *
Belarc, Inc. - Advisor Version 7.2a *
Check Point, Inc. - ZoneAlarm Uninstaller Version 7.0.302.0 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
Create and edit drawings, flow charts, and logos by using Draw. *
Create and edit presentations for slideshows, meeting and Web pages by using Impress. *
Create and edit scientific formulas and equations by using Math. *
Create and edit text and graphics in letters, reports, documents and Web pages by using Writer. *
Creative Audio Console Version 1.0.2.0 *
Foxit Reader Version 2, 0, 2007, 1312 *
Inno Setup Version 51.43.0.0 *
Manage databases, create queries and reports to track and manage your information by using Base. *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Corporation - Internet Explorer Version 7.00.5730.11 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 * Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft® .NET Framework Version 2.0.50727.42 *
Microsoft® Fax Server Version 5.2.1776.0 *
Mozilla Corporation - Firefox Version 2.0.0.1 *
Mozilla Corporation - Thunderbird Version 1.5.0.9 *
Net2Phone CommCenter Client Version 2,1,0,9787 *
NVIDIA Driver Helper Service, Version 93.71 Version 6.14.10.9371 *
OpenOffice.org 2.1 Version 1.09.9090 *
PC Tools Research Pty Ltd - Spyware Doctor Version 3.6 *
Perform calculation, analyze information and manage lists in spreadsheets by using Calc. *
Sun Microsystems, Inc. - Java(TM) 2 Platform Standard Edition 5.0 Update 10 Version 5.0.100.3 *
Urge Version 1.1.8115.0 *
Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *
Zone Labs, LLC - Internet Access Monitor Version 7.0.302.000 *
Zone Labs, LLC - TrueVector Service Version 7.0.302.000 *
ZoneAlarm Client Version 7.0.302.000 *

My hardware configuration is as follows:
Operating System: Windows XP Home Edition Service Pack 2 (build 2600)

Processor: 3.00 gigahertz Intel Pentium 4 16 kilobyte primary memory cache
2048 kilobyte secondary memory cache

Main Circuit Board: Gigabyte Technology Co., Ltd. 8I955X Pro

Bus Clock: 200 megahertz

BIOS: Award Software International, Inc. F5 04/06/2006

Hard Drives:
SAMSUNG HD160JJ [Hard drive] (160.03 GB) -- drive 1
ST3320620AS [Hard drive] (320.07 GB) -- drive 0
480.09 Gigabytes Usable Hard Drive Capacity, 363.91 Gigabytes Hard Drive Free Space

CD Drives:
HL-DT-ST CD-RW GCE-8520B SCSI CdRom Device [CD-ROM drive]
HL-DT-ST DVDRAM GSA-4167B [CD-ROM drive]

Floppy Drives:
3.5" format removeable media [Floppy drive]


Memory Modules:
Slot 'A0' has 512 MB
Slot 'A1' has 1024 MB
Slot 'A2' has 512 MB
Slot 'A3' has 1024 MB
3072 Megabytes Installed Memory

Local Drive Volumes:
c: (NTFS on drive 0) 160.04 GB 146.89 GB free
d: (NTFS on drive 0) 160.02 GB 77.07 GB free
f: (NTFS on drive 1) 160.03 GB 139.95 GB free

Controllers:
Standard floppy disk controller
Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Intel(R) 82801GR/GH SATA AHCI Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]

Bus Adapters:
ITE IT8211 ATA/ATAPI Controller
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC

Display:
NVIDIA GeForce 7800 GT [Display adapter]
Samsung SyncMaster [Monitor] (17.1"vis, s/n HSHYA00451, October 2005)

Multimedia:
Creative Game Port
Creative SB Audigy

Other Devices:
OHCI Compliant IEEE 1394 Host Controller
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
HID-compliant consumer control device (2x)
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Root Hub (5x)

So, somebody, help!!