Adobe Acrobat 9.2 crashes Spyware Doctor w AV 7.00.508

[jysj]

My Adobe Acrobat 9.2 crashes Spyware Doctor w AV 7.00.508. Anyone has this problem? I'm using Win 7 64 bits. Upgraded using clean install method.

Spyware Doctor w AV crashes when I open pdf file (of big sizes like MegaBytes) and when creating a pdf file.

This is what I get from Win 7 Action Center:

Source
PC Tools Security Service

Summary
Stopped working

Date
‎11/‎8/‎2009 10:42 AM

Status
Report sent

Description
Faulting Application Path:	C:\Program Files (x86)\Spyware Doctor\pctsSvc.exe

Problem signature
Problem Event Name:	APPCRASH
Application Name:	pctsSvc.exe
Application Version:	7.0.0.92
Application Timestamp:	4ab9747a
Fault Module Name:	KERNELBASE.dll
Fault Module Version:	6.1.7600.16385
Fault Module Timestamp:	4a5bdbdf
Exception Code:	0eedfade
Exception Offset:	0000b727
OS Version:	6.1.7600.2.0.0.768.3
Locale ID:	1033
Additional Information 1:	0a9e
Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
Additional Information 3:	0a9e
Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID:	1482962192

My system:
Win 7 Home Premium 64 bits
Spyware Doctor w AV 7.00.508 (and there is no other antivirus software)
Adobe Acrobat 9.2

[AChen]

Hi Jysj,

Will be giving this a test and will get back to you shortly.

[jysj]

Thanks.
Today another crash.
I found out that adobe opens "Secured" pdf file much more slowly compared to normal pdf file.
In both cases, Spyware Doctor w AV crashes when I open a "Secured" pdf file and then modify the pdf file. I had tried using other "Secured" pdf files. Same Result.

[lucid]

not got a problem with this on an xp machine will look at vista later, maybe related to w7?

[jysj]

Originally Posted by AChen

Hi Jysj,

Will be giving this a test and will get back to you shortly.

Any update?

I have to disable IntelliGuard everytime when i open a pdf file to avoid crashes.

[AChen]

Originally Posted by jysj

Any update?

I have to disable IntelliGuard everytime when i open a pdf file to avoid crashes.

I wasn't able to recreate this with SDA (All Intelli-Guards enabled including Behavior Guard, Site Guard and Email Guard). See screenshot. I opened a PDF without any problems and also tried creating a PDF without any problems.

Could you try isolating IntelliGuard to see if you can determine which Guard is causing the problem?

[jysj]

It crashes again. Screenshots below. Actually opening the pdf file does not cause the Spyware Doctor to crash. It is when you are closing the pdf file, the Spyware Doctor crashes.

I will try to uninstall and reinstall spyware doctor w AV and see if it helps. If not, i will try to disable individual IntelliGuard to see which one is causing the problem. I will post the results here later.

By the way, did you use Win 7 64 bits to do the test? Seems like a lot of people are having problems with Win 7 64 bits with Spyware Doctor.

Anyone here with Win 7 64 bits encounter the same problem as me?

[AChen]

Closing the PDF doesn't cause it to crash either on this PC. This is on a Win7 64 OS. It would be great if you could get back with the results.

[haapy]

jvsj,

Have you installed the latest Window 7 patches?

Have you installed the latest updates for Adobe Acrobat?

[jysj]

Originally Posted by AChen

Closing the PDF doesn't cause it to crash either on this PC. This is on a Win7 64 OS. It would be great if you could get back with the results.

Here is the result:
1. Tried uninstall and install Spyware Doctor again. Still the same result. Crash.
2. Isolating individual IntelliGuard didn't help either. I need to disable (Turn off) the whole IntelliGuard Protection.