I tried several times and it would not boot; just a small dash at the top left of the screen (forever). I tried safe mode to no avail. I tried uninstalling and reinstalling HitScan and running it a second time; no help. Boots fine using my operating system, but will not boot to HitScan.
Now I don't know how to get the second operating system off my computer; as it's not helping anyway.
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Thread: PC Tools HIT Scan
08-26-2012, 11:28 PM #11Junior Member
- Join Date
- May 2011
08-27-2012, 12:58 AM #12
What second operating system?
Are you referring to HitScan? If so check add/remove programs, if there, uninstall.
08-27-2012, 05:46 AM #13Junior Member
- Join Date
- May 2011
Hi Happy (I'm glad you're happy),
Yes, I'm referring to HitScan. I tried adding the program to a DVD, and then running it, but that didn't work either. (Gave up.)
Even though HitScan is installed (the second time), it does not appear in my add/remove programs list.
I just found out that PCTools is a Symantec product. I've been using Norton Antivirus since before Peter Norton became "Symantec." Then, my 360 allowed a virus and I had to pay BIG MONEY to get rid of it. So, I tried PCTools, and then switched to PCTools Internet Security (supposedly the BEST). Again, I had no idea it was a Symantec product, too.
I bought it for our home computers, and it seems there's these "Heuristic[sic]" viruses that just don't get quarantined or deleted. NOW THIS!
Please help? I'm really tired.
I just want to get that second "so-called" operating system off my computer.
08-27-2012, 12:00 PM #14
In order to remove the PC Tools HIT Scan entry from the boot up phase of your PC, please follow the instructions below:
1. Display hidden files and folders:
Go To Start->Control Panel->Folder Options->View tab->Un-tick “Hide protected operating system files (Recommended)”, un-tick “Hide extensions for known file types”. Enable (i.e. tick)->Show hidden file and folders.
2. Open My Computer (or press Windows Key + E (where + means “and” in this case). Double click your C: drive. Listed in the contents of C: you should see a file called: boot.ini(it might appear faded in this list).
3. Right click this file and choose Properties. Un-tick the Read-only option in this window. Click Apply and then OK.
4. Right click this file and choose Open With and choose Notepad.
5. Remove the following text from this file:
; ;Modified to allow booting of PC Tools HIT Scan ;HIT Scan boots using the GRUB Loader (GRLDR) ; default=C:\grldr.mbr C:\grldr.mbr="PC Tools HIT Scan"
[boot loader] timeout=30 default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS [operating systems] multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptOut
Note that the following line:
In addition, the line:
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptOut
6. Choose File -> Save from the menu at the top of the Notepad window.
7. Go back to the file list in My Computer and right click the file called “boot.ini” and choose Properties. Tick the Read-only option in this window. Click Apply and then OK.
8. Reset your file view settings:
Go To Start->Control Panel->Folder Options->View tab->Tick “Hide protected operating system files (Recommended)”, Tick “Hide extensions for known file types”. Un-tick->Show hidden file and folders.
9. Restart your computer (choose Start->Turn Off Computer-> Restart). It should now start normally. If it does not, please follow the instructions below:
Only follow the steps to insert your Windows XP install disc below if your computer does not start correctly, otherwise, skip to the remaining 3 steps below.
10. Insert your Windows XP CD/DVD into the CD/DVD drive. Restart your computer (or turn it off and back on).
11. Press a key to boot from the CD/DVD. Follow the prompts. Select the repair or recover option by pressing “R”.
12. Select the installation that you want to access from the Recovery Console. You can select by typing the number (most likely 1) and pressing the Enter key.
When you are prompted, type the Administrator password (this is most likely blank, simply press the Enter key).
13. Type fixboot and press the Enter key. You should receive a completed or success message. Press Ctrl + Alt + Delete to restart your computer or turn the computer off and back on. It should now start normally.
After your computer has restarted, if you wish to fully remove the PC HIT Scanner from your computer (the above steps simply stop it from appearing during boot up), please follow these steps:
1. Open My Computer (or press Windows Key + E (where + means “and” in this case). Double click your C: drive. Listed in the contents of C: you should see the following files (some will appear faded in this list):
2. Press the Ctrl key and then left click each of the following files, then right click the final file that you selected and then press the Delete key and choose “Yes” or right click the final file that you selected and choose “Delete” and then “Yes”. Choose “Yes to All” if asked.
PLEASE ONLY DELETE THE FILES LISTED HERE, DO NOT DELETE ANY OTHER FILES:
boot.ini.new grldr grldr.mbr HITScan.clue menu.lst stage1 stage2 stage3
As for the Heuristic viruses, heuristics are actually the name of the technique that PC Tools / Symantec use to detect a particular kind of malware (i.e. malicious software)(not all malware are “viruses”).
Heuristics are a tool or technique that enhances the ability to detect certain and potentially common code patterns. Heuristics are useful when creating generic malware definitions for a malware family that contains many variants. This is beneficial since one signature/definition can detect and remove all many/all of the variants of a malware family rather than creating a signature for each variant (some malware families have thousands of variants). This is a better technqiue since fewer signatures need to be created to catch all of the infections and fewer signatures need to be downloaded during a Smart Update.
Since these malware infections continue to be caught and removed by Norton Antivirus over and over again, I would recommend an alternative method to removing them.
The easiest way to remove such common infections is to download and run a full system scan with Malwarebytes Anti-Malware available from the following link:
Click the green button in the upper right corner of the page to begin the download.
When installing Malwarebytes Anti-Malware, please answer NO when asked if you wish to begin the trial of the PRO version.
Malwarebytes Anti-Malware is a standalone scanner that does not conflict with your other security software provided you opt-out of the PRO trial by answering NO as mentioned above.
Once the scan is completed, follow the simple instructions to remove any infections found.
Run a scan with your PC Tools product to ensure that all such heuristic detections of these infections are now no longer detected. If they are still being detected, please download and run the following Symantec tool, Norton Power Eraser. Following its instructions to allow it to perform a scan during boot up(this tool will NOT alter your boot up sequence like the HIT Scanner did). Please restart the computer to begin that scan (it is a very quick scan).
Follow the simple steps to remove any infections found using Power Eraser.
Run a scan with your PC Tools product to ensure that all such heuristic detections of these infections are now no longer detected. If they are still being detected, please post the names and locations of these infections and I will provide further instructions.
Part of my previous job was to remove malware from customer’s PCs (I sometimes encounter malware in my current job). I have removed malware from hundreds of PCs and I have always been successful in removing all infections(probably a little hard to believe, but it’s true).
Please note, that PC Tools / Symantec do their best to remove all infections. Just because they keep detecting the same infections again and again does not mean they are ineffective. It simply means that the infections have installed themselves into Windows so that once they are removed; they are then restored by Windows once you restart. This is not a failing of PC Tools / Symantec.
If you are interested, I would like to provide you with advice for preventing such infections in the future. Please let me know if wish to take advantage of this advice. I can send this advice in a private message to you, if you wish.
If any other forum member would like the above instructions for removing the PC Tools HIT Scanner from a Windows Vista or Windows 7 computer, please let me know, I would be happy to assist.
Please let us know if your require any further assistance. Thank you.
Last edited by jimboc007; 08-27-2012 at 03:50 PM. Reason: Added extra info and 1 correction
08-27-2012, 07:42 PM #15Junior Member
- Join Date
- May 2011
Thanks. I ended up making the Hit Scan CD and running it from there. That didn't remove the HitScan bootup, so I just managed to remove it myself (wish I'd thought of add/remove programs). But, I got it done (edited the boot script).
08-27-2012, 07:58 PM #16
You are more than welcome!
I do not think that Add/Remove Programs would have worked since the test PC (Windows XP Professional SP3) that I carried these steps out on did not have an entry for the PC Tools HIT in the Add/Remove Programs list.
I am glad to be of assistance (I hope the steps I provided weren’t too long). If you require any further assistance, please do not hesitate to ask.
Last edited by jimboc007; 08-27-2012 at 08:00 PM.