Application Error pctsGui.exe

**Mylo_T_Cat** · 03-04-2008, 08:23 PM

Just installed Spyware Doctor with AV version 5.5.0.204. After opening the GUI interface, using the product, then attempting to close the GUI I get the error shown below. I've tried uninstalling and reinstalling the product, and don't have any other spyware or AV applications running. Platform is Windows XP Home Edition with SP2 with current security updates. Running a scan using PC Doctor w/AV reports no spyware or viruses found. I tried searching this forum for any other references to this error but did not get any hits. Just wondering if someone may know of a cause and/or fix.
-Dave-

Application Error: pctsGui.exe – Application Error
The instruction at “0x10003d70” referenced memory at “0x00000000”. The memory could not be “read”.
Click on OK to terminate the program.

**AChen** · 03-05-2008, 09:50 PM

With the Application error message you are recieving, can you please confirm when you are prompted with the error message? What was being done at that time? Are you able to use Spyware Doctor after?

Please complete an uninstall and reinstall of Spyware Doctor to see if the problem persists.

*NOTE* Please make sure you have downloaded the latest version of Spyware Doctor from our website, check Reinstall instructions for more details.

Uninstall
___________

1. Ensure that you have fully exited the application. To fully exit from Spyware Doctor please right click on the Spyware Doctor icon in the notification area (next to the clock on the Windows taskbar) and select Shutdown from the menu that appears. Please also close any instances of Internet Explorer or other browsers.
2. Perform an uninstall of Spyware Doctor from:
Start > Programs > Spyware Doctor > Uninstall Spyware Doctor
3. **IMPORTANT** Make sure that the Spyware Doctor folder (which by default would be under 'C:\Program Files') no longer exists. If the 'Spyware Doctor' folder still exists, please delete the folder.

Re-Install
____________

1. Download Spyware Doctor directly from www.pctools.com/spyware-doctor/download/
2. Install Spyware Doctor that was downloaded in step #1 above

If the problem persists
_________________________

Could you please download and run a free analysis tool from Belarc to provide more information about your reported computer problem; this tool will take a snapshot of Windows and create a report for us to analyze.

A tool such as the attached Belarc Advisor will provide a comprehensive list of all applications used on your system.

The Belarc Advisor creates a detailed listing of your installed software and hardware, Microsoft hotfixes, anti-virus status and displays the results in your Web browser. It is only gathering information of your system, it will not make any alterations to your system.

All of your PC profile information is kept private on your PC and is not sent to any web server. We will also keep this information strictly confidential when it is sent back to us.

Please download the Belarc Advisor file from: http://www.belarc.com/free_download.html

* After you have run the Advisor tool from Belarc, send us the 'html' report files from following location:

C:\Program Files\Belarc\Advisor\System\tmp\

I'll send my email address via Private Message. Please send this information to my Email Address and do NOT post it on the forum.

**lincsman** · 04-08-2008, 10:04 AM

I am getting the same error message,have taken spyware doctor off
so many times and reinstalled, now i have only got whistle, and it unistalles
I am running XP home, Norton360,i can use SD when it has finished and
close up this rotton message appears, have you got any anwsers?.

**Chippa** · 04-09-2008, 04:54 AM

Originally Posted by lincsman

I am getting the same error message,have taken spyware doctor off
so many times and reinstalled, now i have only got whistle, and it unistalles
I am running XP home, Norton360,i can use SD when it has finished and
close up this rotton message appears, have you got any anwsers?.

Can you attach a screenshot to this thread?

**watcher123** · 06-16-2008, 06:40 AM

Originally Posted by Mylo_T_Cat

Just installed Spyware Doctor with AV version 5.5.0.204. After opening the GUI interface, using the product, then attempting to close the GUI I get the error shown below. I've tried uninstalling and reinstalling the product, and don't have any other spyware or AV applications running. Platform is Windows XP Home Edition with SP2 with current security updates. Running a scan using PC Doctor w/AV reports no spyware or viruses found. I tried searching this forum for any other references to this error but did not get any hits. Just wondering if someone may know of a cause and/or fix.
-Dave-

Application Error: pctsGui.exe – Application Error
The instruction at “0x10003d70” referenced memory at “0x00000000”. The memory could not be “read”.
Click on OK to terminate the program.

As a Spyware Doctor user for many years, I never had any problems. However, I too get the same message after opeing SD and running a full scan.

Application Error: pctsGui.exe – Application Error
The instruction at “0x10003d70” referenced memory at “0x00000000”. The memory could not be “read”.
Click on OK to terminate the program

I do not get the same message when running the Intelli-scan. This problem has only been arising since April 2008.

When selecting 'OK' to terminate, the message will not disappear. Opening Task Manager is the only way to remove it (often after many attempts to end the task).

Same platform as above - Windows XP SP2 with all updates done automatically. I do not use the SD AV...use McAfee Security Suite.

**jerome** · 06-16-2008, 07:58 AM

Hello,
I use SD without AV version 5.5.1.322 database 5.10040e with 603.813 intelli signatures. I use W.XP home SP3.
I use McAfee suite too.
No problem with pctsGui.exe. No error message.
Regards,
Jérôme

**mriksman** · 06-19-2008, 01:50 PM

Yeah, exact same error here! Everytime I try to close the GUI application down - it comes up with this error message. I have to click 'OK' about 30 times before it goes away.

Any clues? I have the latest Google Pack version installed and updated.

I am sure the first scan I did it didn't do this. Now it does it everytime. Is there a 'super uninstall everything' program you guys have that I could use so I can try a 'fresh' install again??

**AChen** · 06-20-2008, 02:57 AM

Hi mriksman,

I have escalated this to the devs to investigate. Will provide an update shortly.

**watcher123** · 06-26-2008, 11:04 AM

Originally Posted by AChen

Hi mriksman,

I have escalated this to the devs to investigate. Will provide an update shortly.

Thx for the update. This is really frustrating and I look forward to any resolution you can come up with.

**AChen** · 06-26-2008, 11:32 PM

Originally Posted by watcher123

Thx for the update. This is really frustrating and I look forward to any resolution you can come up with.

Could you upgrade to SDv6.0.0.354 following the instructions below:

Uninstall:
1. Ensure that you have fully exited the application. To fully exit from Spyware Doctor please right click on the Spyware Doctor icon in the notification area (next to the clock on the Windows taskbar) and select Shutdown from the menu that appears. Please also close any instances of Internet Explorer or other browsers.
2. Perform an uninstall of Spyware Doctor from:
Start > Programs > Spyware Doctor > Uninstall Spyware Doctor
3. **IMPORTANT** Make sure that the Spyware Doctor folder (which by default would be under 'C:\Program Files') no longer exists. If the 'Spyware Doctor' folder still exists, please delete the folder.

Re-Install:
1. Download Spyware Doctor directly from http://www.pctools.com/forum/showthread.php?t=52414.
2. Install Spyware Doctor that was downloaded in step #1 above

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