How to remove PC Tools drivers?

[guy]

My inquiry references the following Quote:
Originally Posted by Alexey in another thread
---------------QUOTE-------------------------------------
In very few cases, it may happen that a driver is not removed after the automatic uninstall.

Would you please try to remove the drivers:
Here is the procedure to manually remove PC Tools Firewall Plus drivers (Windows 2000, XP and Vista).

1. Uninstall PCTools Firewall Plus
2. Reboot computer
3. Open the Network property page and than the "Local Area Connection" property page.
4. Select "PCTools Firewall driver" item (if the item exist) and press the "Uninstall" button.
5. Launch Regedit.exe (use it very carefully). Under Windows Vista you should launch it as administrator.
6. Search for "s4e_pctdrivermp" inside the registry, you probably find some in:
SYSTEM\CurrentControlSet001\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\000x
SYSTEM\CurrentControlSet002\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\000x
SYSTEM\CurrentControlSet\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\000x
x depending on your system.
7. Change value of named "Characteristics" from 0x29(HEX) to 1 for all "...\000x" which have

ComponentID="s4e_pctdrivermp".
8. If the following key exist: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\pctfw1] remove it.
9. If the following key exist: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\SFilter] remove it.
10. Reboot
11. After the reboot, open the Device Manager and remove all PC Tools driver entries (if exist).
12. Reboot your PC and try to install PC Tools Firewall Plus again. If the issue still happens please notify us.
----------------END QUOTE--------------------------------------------

Alexey:

Some time ago, I attempted to install PC Tools Firewall on my 32-bit Vista system, but the installation failed--(I don't recall exactly how)--and I have since installed a different firewall with which I am happy. As far as I knew at the time, nothing was left behind from the failed install of PCT Firewall, but I have recently discovered 3 PCT Driver entries (with exclamation points) in my Device Manager that I am unable to uninstall. Searching my registry, I found the related registry entries under "S4E_PCTDRIVERMP I have attempted to follow your instructions for removal of drivers without success. After uninstalling PCTools Firewall from my system (running 32-bit Vista), I am left with three PCTools Driver entries in my Device Manager (which are marked with exclamation points and which I cannot uninstall), as well as corresponding entries in my registry under "S4E_PCTDRIVERMP." If I try to delete the registry entries, I get an "Error while deleting key" message. On this forum, I discovered your instructions for driver removal (quoted above), but I am unable to follow them. Although I can find no "Characteristics" or "Component ID," I did find that S4E_PCTDRIVERMP's three sub-keys each have listed a "Hardware ID." If I right-click "Hardware ID" and select "Modify binary data," I find listed some "value data" that does not, however, include the "0x29(HEX)" that you say needs to be changed to "1," so I would appreciate some more detailed information on how to implement your instructions for removal of PC Tools' drivers.

TIA

Guy

[guy]

No further help from Alexey? Then, does anyone else know the answer to my questions?

[s0nIc]

hmm dis sounds very tricky...
from wat i can see, seems like da keys to da drivers might still be in use.

can u check services.msc and see if any pc tools firewall is still dere and runnin?

check ur processes aswell and make sure da PC Tools Firewall folder is gone in da Program Files folder.

[Alexey]

Some time ago, I attempted to install PC Tools Firewall on my 32-bit Vista system, but the installation failed--(I don't recall exactly how)--and I have since installed a different firewall with which I am happy. As far as I knew at the time, nothing was left behind from the failed install of PCT Firewall, but I have recently discovered 3 PCT Driver entries (with exclamation points) in my Device Manager that I am unable to uninstall. Searching my registry, I found the related registry entries under "S4E_PCTDRIVERMP I have attempted to follow your instructions for removal of drivers without success. After uninstalling PCTools Firewall from my system (running 32-bit Vista), I am left with three PCTools Driver entries in my Device Manager (which are marked with exclamation points and which I cannot uninstall), as well as corresponding entries in my registry under "S4E_PCTDRIVERMP." If I try to delete the registry entries, I get an "Error while deleting key" message. On this forum, I discovered your instructions for driver removal (quoted above), but I am unable to follow them. Although I can find no "Characteristics" or "Component ID," I did find that S4E_PCTDRIVERMP's three sub-keys each have listed a "Hardware ID." If I right-click "Hardware ID" and select "Modify binary data," I find listed some "value data" that does not, however, include the "0x29(HEX)" that you say needs to be changed to "1," so I would appreciate some more detailed information on how to implement your instructions for removal of PC Tools' drivers.

This method is worked under Windows 2000 and it also should work under Windows Vista. Please do the following:

1. Please see registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ENUM\R OOT\S4_PCTDRIVERMP\... You may find some sub keys: 0000, 0001 and etc.
2. Open sub key and try to find value with name "Driver". It should contain something like {4D36E972-E325-11CE-BFC1-08002bE10318}\00xx, where x - is some digit.
3. Than please open key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Class\ {4D36E972-E325-11CE-BFC1-08002bE10318}\00xx, where xx - the same as described above.
4. Please find value with name "Characteristics" and change it value from 0x29 to 0x1.
5. Repeat stage 2-4 for each sub key in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ENUM\R OOT\S4_PCTDRIVERMP\...
6. After that you can try to uninstall three PCTools Driver entries using Device Manager.

If you couldn't find value with name Driver, it means that the adapter in the Device Manager isn't linked with PCTools Driver. In this case you may uninstall it without changing value with name "Characteristics".
And please make sure that you login as computer Administrator.
Thank you.

[guy]

hmm dis sounds very tricky...
from wat i can see, seems like da keys to da drivers might still be in use.

can u check services.msc and see if any pc tools firewall is still dere and runnin?

check ur processes aswell and make sure da PC Tools Firewall folder is gone in da Program Files folder.

Nope. Thanks for your suggestions, but I can't find any services or processes that seem to have anything to do with the PC Tools Firewall, and the PC Tools Firewall folder is long gone from my Program Files.

[guy]

This method is worked under Windows 2000 and it also should work under Windows Vista. Please do the following:

1. Please see registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ENUM\R OOT\S4_PCTDRIVERMP\... You may find some sub keys: 0000, 0001 and etc.
2. Open sub key and try to find value with name "Driver". It should contain something like {4D36E972-E325-11CE-BFC1-08002bE10318}\00xx, where x - is some digit.
3. Than please open key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Class\ {4D36E972-E325-11CE-BFC1-08002bE10318}\00xx, where xx - the same as described above.
4. Please find value with name "Characteristics" and change it value from 0x29 to 0x1.
5. Repeat stage 2-4 for each sub key in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ENUM\R OOT\S4_PCTDRIVERMP\...
6. After that you can try to uninstall three PCTools Driver entries using Device Manager.

If you couldn't find value with name Driver, it means that the adapter in the Device Manager isn't linked with PCTools Driver. In this case you may uninstall it without changing value with name "Characteristics".
And please make sure that you login as computer Administrator.
Thank you.

Thank you for your help, but in #3 of your directions, I found that I have no "Class" at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ where my only choices are "Control," "Enum," "Hardware Profiles," and "Services." However, looking in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l, I discovered a "Class," where I found {4D36E972-E325-11CE-BFC1-08002bE10318}. There, I find my looked-for 0011, 0012, and 0013, but none of them have any "Characteristics" (or anything else, for that matter). Each of them has Name as (Default) and Data as (Value not set).
Since 0011, 0012 and 0013 all have no value to change, do you think that I should try deleting them?

[Alexey]

Thank you for your help, but in #3 of your directions, I found that I have no "Class" at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ where my only choices are "Control," "Enum," "Hardware Profiles," and "Services." However, looking in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l, I discovered a "Class," where I found {4D36E972-E325-11CE-BFC1-08002bE10318}.

Of course, it should be HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}. I am sorry, it was my mistake.

There, I find my looked-for 0011, 0012, and 0013, but none of them have any "Characteristics" (or anything else, for that matter). Each of them has Name as (Default) and Data as (Value not set).
Since 0011, 0012 and 0013 all have no value to change, do you think that I should try deleting them?

You shouldn't delete keys 0011, 0012, 0013.
Please try to create DWORD with name "Characteristics" and value "0x01" for each key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}\0011\...,
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}\0012\..
and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}\0013\..
After that please reboot OS, login as Administrator and try to uninstall PC Tools devices using Device Manager.
Thanks.

[guy]

Of course, it should be HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}. I am sorry, it was my mistake.



You shouldn't delete keys 0011, 0012, 0013.
Please try to create DWORD with name "Characteristics" and value "0x01" for each key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}\0011\...,
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}\0012\..
and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}\0013\..
After that please reboot OS, login as Administrator and try to uninstall PC Tools devices using Device Manager.
Thanks.

Well, whadayaknow? That actually worked! And I'd become pretty well convinced by this time that I was just going to end up stuck with the situation. Thanks so much for guiding me through the fix for this, Alexey, because I certainly never would have figured it out for myself.

[Alexey]

Well, whadayaknow? That actually worked! And I'd become pretty well convinced by this time that I was just going to end up stuck with the situation. Thanks so much for guiding me through the fix for this, Alexey, because I certainly never would have figured it out for myself.

Your welcome. I am happy that it works.