Quote:
Originally Posted by mpitts86
When I click to uninstall PC Tools AntiVirus it says:
Runtime Error (at 180:571):
Internal Error. Unknown constant "39987c85-13e7-4462-81b3-18cc391a7679"
I run on Windows Vista Home Premium
 Please help me I need it off my computer ASAP!
Thanks ~Megan~ |
In regards to the problem with uninstalling PC Tools Antivirus.
Could you complete the steps below to remove the program manually.
Please reboot your computer into Safe Mode and perform the steps below.
How to Shutdown and Restart the Computer in Safe Mode:
1. Click on the Start button menu on your Task Bar
2. Select Shut Down from the menu (''Turn off Computer'' in XP). The 'Shut Down Windows' dialog box will appear.
3. Select Shut down (or, ''Turn Off'' in XP) and click the Yes (or OK) button
4. When the computer starts back up, begin immediately by pressing the F8 key repeatedly until the Windows Startup menu appears with various options
5. By using the up and down arrow keys on the keyboard, select 'Safe Mode'. Do not select 'Safe Mode with networking' or any other modes
6. Login to your account (if asked)
7. Wait and eventually Windows will start in Safe Mode
Uninstall PC Tools Antivirus:
1. Goto start menu > run > services.msc > Ok
2. In the services list - Locate PC Tools Antivirus Engine, right click it and Stop(if applicable)
1. Goto start menu > run > type in: regedit
2. Navigate to HKEY_CURRENT_USER\Software\PCTools - Delete PCTAV
3. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\PCTools - Delete PCTAV & PCTAVSvc
4. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall - Delete PC Tools AntiVirus_is1
5. Navigate to C:\Program Files - Delete the PC Tools Antivirus folder
Note: If you receive a notice "Cannot delete PCTAVShellExtension.dll: Access is denied" - Goto start menu > run > copy and paste in: regsvr32 "c:\program files\pc tools antivirus\PCTAVShellExtension.dll" /U > Click on OK - Now try deleting the PC Tools Antivirus folder
VISTA USERS**
Note: If you receive a notice "You need permission to perform this action " - Just follow the steps on the Note above.