No place to register my new license

[haydaruncu]

Hi everyone,

I wanted to replace my “Spyware doctor” with “Spyware Doctor with Antivirus”. I bought “Spyware Doctor with Antivirus” couple of days ago. Before download I uninstalled Spyware doctor which should expires in 104 days on March 1, 2010. Then I downloaded and installed “Spyware doctor with Antivirus”. Per instructions I received by e-mail that time. I don’t remember if I registered it, because it started automatically to scan my computer. I couldn’t see any Register button to enter my licence name and licence code.

Now when I run new installed software by clicking on its icon it opens a “Spyware Doctor with Antivirus” window without register button. However it shows data belongs to my uninstalled “Spyware Doctor”. Such as “Subscription expires in 104 days” and “Antivirus subscription inactive”.

Per PC Tools Knowledge base of Q&A, looks to me another active code still registered in my computer. License code that is displayed in the About window which blongs to“Spyware Doctor (without antivirus)” which is not expired yet.

Do you have any step by step suggestions to remove it from my computer?

:confused: Thanks

[tigertheboo]

Have you logged onto my account yet to see if you can straighten it out there?

If not achen through pm helps with these matters.

I've subscribed several times (when I initially added machines) and then started anew with sd av. My account shows all my old accounts expired (as they should be) and the one new account active.

good luck but usually these matters are fixed quickly

[AChen]

I replied to your PM with a solution.

[hamedf]

hi
I have the same problem with pc tools internet security 2010.
Would you please tell me the solution.

Thanks in advance.
Hamedf

[AChen]

hi
I have the same problem with pc tools internet security 2010.
Would you please tell me the solution.

Thanks in advance.
Hamedf

I sent a solution via a Private Message. Please check this out to resolve the issue.