Spyware Doctor Antivirus Subscription

[John Holland]

Hello,

I purchased Spyware Doctor with Antivirus on October 25th, 2009. It has been working fine until yesterday. It now says my Antivirus Subscription is inactive?
I tried uninstalling and reinstalling with no success. I have verified my license key.

I submitted a service ticket last night. I'm not sure how long it generally takes to get a reply. I'm just nervous not having virus protection!

Thank you in advance for any help.

John Holland

[haapy]

Please go to My Account

http://www.pctools.com/forum/showthread.php?t=48180

And verify that your AV plugin is checked.

[John Holland]

I purchased Spyware Doctor with Antivirus. Not an upgrade from Spyware Doctor. It worked fine for several days until yesterday. When I log into my account there is no AV plugin to activate, only an option to upgrade to Spyware Doctor wit antivirus for $10 - I paid $40 for the version which already includes antivirus.

[tigertheboo]

this is clearly a case for a pm to achen.

if you are really, really nervous upgrade again, protect your computer and then ask achen to help with the refund.

[haapy]

Hmm. Submit a trouble ticket and PM achen with the info.

He will be back on the forum about 3PM Pacific and will be able to sort it out.

[John Holland]

Thank you everyone for your replies. I have already submitted a ticket. Do I need to do anything further at this point? I am new to using forums. I'm not sure how to pm achen?

[haapy]

Upper right hand corner under the welcome is the Private Messages.

Just click there and follow..

[AChen]

John, if you could send me your details (license code or order number) via PM by clicking here (http://www.pctools.com/forum/private.php?do=newpm&u=3), I can assist you right away.

[John Holland]

Thank you for your help Anthony!