Personal Guard 2009 Problem

[Jgro]

I'm not sure if this has been covered, I couldn't find it posted anywhere else.

I was recently infected with Personal Guard 2009, which I tried to manually remove, but which kept reinstalling itself. I quickly became frustrated enough to purchase Spyware Doctor, and ran a scan.

It detected PG and removed it, but it keeps trying to reinstall itself and SD keeps blocking and removing it. So there is this ridiculous cycle going on in my taskbar: SD tells me it's detected, SD tells me it's removed, SD tells me it's detected, etc. PG keeps dumping a shortcut onto my desktop, and nothing seems to be permanently fixed.

To throw another factor in, PG has done something to my computer that doesn't allow me to reboot in SafeMode, I just get a BSOD. SafeMode worked the other day, so I'm fairly convinced it's a PG problem.

Any ideas? I'm really at a loss, here, and I'm not pissed about SD, I probably should have it anyway, this madness simply needs to end.

Thank you in advance.

[Jgro]

Ok, so I feel like a complete idiot. I just did what I should have tried in the first place: system restore.

That seemed to do it, but in any case it might be useful for the SD folks to take a look at that particular issue in general.

I guess I'll reply to this if PG is just psyching me out for a little while.

Thanks again for any effort anyone may have taken to figure it out.

[haapy]

There could be remnants in your old system restore points.

Create a new system restore point.

Run Microsoft Disk Cleanup, more options and delete all but your most recent restore point.

Also clean out your recycle bin.

[durendal]

I have the same problem and purchased SD for the same reason. Is there a patch from SD to correct this issue? Restore is not an option for me. My system is at 80% as SD and malware keep going back and forth. This is with WinXP. Surely this must be reproducible as I am not the only one with the issue according to this and another thread! Thanks.

[haapy]

OK go to the prior post and clean up your restore points.

Get CCleaner and clean up your temp files.

Get Malwarebytes Antimalware and run a full scan.

See where you are after that.

[durendal]

Thank you for the quick reply. I tried Malware Bytes but this thing seems to block the installation...remove the malb files...will try ccleaner. Thanks again.

[haapy]

Try SD and MBAM in safe mode.

[Jgro]

I did what you suggested, haapy, and so far have had no problems. Let's hope it continues that way.

durendal, I had the same problem installing Malwarebytes yesterday, so I installed it on another computer, dragged the program files folder onto a jump drive (although I've heard this thing will attack jump drives as well, I had no issue), and changed the exe (I think it's mamb.exe or something, I changed it to mamb1.exe). PG wasn't able to recognize that, and the scan worked.

Again, this was only because my computer was giving me the BSOD when I tried safemode. Otherwise I would have rather gone that route.

[daha]

Hi Jgro, Haapy

as mentioned by you guys, I ran Malwarebytes anti-malware (after renaming the .exe) It detected the Personal Guard 2009 and seemed to have removed it on reboot.

But Still I see the Personal Guard Desktop Shortcut and Personal Guard in C:\Program Files and my Spyware Doctor is able to find it in scan, fixes it and it comes back up and this keeps on happening, scan -> block -> comes back.

Can you please please help me and recommend a permanent fix to this problem. This is slowing down my system. Is Spyware Doctor coming out with upgrades to include fix for Personal Guard 2009

Thank you

[AChen]

Daha, can you make sure you have the latest version of SD installed? The latest version is SD v7.0.0.508 (http://www.pctools.com/forum/showthread.php?t=61050). Once you have installed the latest version, please follow the instructions in this thread (http://www.pctools.com/forum/showthread.php?t=55923).