License for Spyware Doctor

[tacphotobeat]

Has anyone had any problems getting the license for spyware doctor after the purchase was made?

I purchased mine 4 days ago, sent 3 support tickets and the information showing it has been purchased, the money has been taken from my account and I have not heard anything back from pc tools support regarding this and I have yet to receive my license.

Any information and assistance is greatly appreciated.

tacphotobeat :confused:

[haapy]

If you purchased retail, your license should be in the box,

If you purchased online, you should be able to go to My Account and get your license info.

http://www.pctools.com/forum/showthread.php?t=48180

[tacphotobeat]

I have tried to sign into my account and get my license since I did do it online but it says I have not purchased anything.

That is the reason I also sent a support ticket and included my purchase information that I received in my email with the order number and date.

Still no reply 4 days later. This is why I am posting here.

No numbers to contact support anywhere only the support ticket system.

[haapy]

Try this:

http://www.pctools.com/lostcode/

If not, PM achen, however, you will have to wait for a response tomorrow after 3PM pacific.

[tacphotobeat]

Thank you for your responses so far but I have also tried that and not gotten anywhere with that either.

I have added everything I could think of in my support tickets that have been sent but again not received any response.

You are the first to actually respond to anything and I appreciate any help you may be able to give.

[haapy]

Your best bet is Achen. PM him with all your info and he should be able to fix it tomorrow. Sorry, not much more that I can do.

[AChen]

Hi Tacphotobeat,

Please see the email sent for more info. Appears you used a different email to the one you used to purchase, this is why MyAccount is not displaying the information.