Spyware doctor with NIS 2009? [Archive] - PC Tools Community Forum

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Ryanm353

08-01-2009, 07:50 PM

Hi im only new to this forum and i really need an answer to the question im going to ask.
Is spyware doctor compatible with NIS2009? Will they both conflict ?

Please help because i want to download spyware doctor but i dont want my system to crash incase they do conflict.

Please help! Thanks.:)

Monman

08-01-2009, 10:53 PM

I have been using Spyware Doctor and NIS2009 for around 6 months now with no problems .

Ryanm353

08-01-2009, 11:52 PM

I have been using Spyware Doctor and NIS2009 for around 6 months now with no problems .

r ye sure ? cus a really dont want my system to crash! lol:confused:

Lexxicon

08-02-2009, 12:18 AM

I've been running both since February. The only problem I've found is that running both at once causes them to draaaaaaaaaag. So, I do a SD scan first, then run a NIS scan.

ProTruckDriver

08-03-2009, 12:37 PM

No problems here, no slow downs. I hope PC Tools is following up on NIS 2010 so both will work as well together when NIS 2010 comes out of beta. :D

Ryanm353

08-04-2009, 02:09 PM

AChen

08-05-2009, 12:06 AM

Wel guys, i downloaded spyware doctor and installed it and updated it and it asked me to reboot. so i rebooted and everything froze on me! so i had to go into safe mode and remove spyware doctor and then i rebooted and everything was fine. I thought it was ok to install spyware doctor ???:confused:

Could you go into MyAccount and disable the AV component if you have this enabled. Also, disable the Behavior Guard addon and see if this helps. If you do not have access to MyAccount send me your license code through a Private Message and I can disable these components for you if you like. It will be good to see what could be causing the problem as we haven't been able to reproduce the conflict with SD and NIS 2009.

Ryanm353

08-05-2009, 01:37 PM

Could you go into MyAccount and disable the AV component if you have this enabled. Also, disable the Behavior Guard addon and see if this helps. If you do not have access to MyAccount send me your license code through a Private Message and I can disable these components for you if you like. It will be good to see what could be causing the problem as we haven't been able to reproduce the conflict with SD and NIS 2009.

Ok thanks for trying to help guys but it still dosnt work when i do that. I have done everything people have told me and it just seems norton is the culprit! How come it can work for other people tho and not me :confused:

katie

08-06-2009, 12:12 AM

Ok thanks for trying to help guys but it still dosnt work when i do that. I have done everything people have told me and it just seems norton is the culprit! How come it can work for other people tho and not me :confused:

What works well for others may not work as well for you. Remember that all pc's are set up differently including both hardware and software. There could be a conflict with something else on your system as well. You have to make sure that you are running ONLY 1 antivirus, so pick one that you prefer. So if you have norton, make sure SD does not have the AV enabled. If you have real time protection on one software, make sure the others are off.

Ryanm353

08-06-2009, 01:31 PM

What works well for others may not work as well for you. Remember that all pc's are set up differently including both hardware and software. There could be a conflict with something else on your system as well. You have to make sure that you are running ONLY 1 antivirus, so pick one that you prefer. So if you have norton, make sure SD does not have the AV enabled. If you have real time protection on one software, make sure the others are off.

Yea i suppose. Yea i had SD antivirus disabled and it still froze:( i dont have any other security products on my computer other than norton internet security 2009. I really did want SD because its a really good spyware remover. But i cant think what could be causing the freezing and stuff:confused:

haapy

08-06-2009, 03:42 PM

You also have to make sure that kernel compatibility mode is enabled in Spyware Doctor.

Ryanm353

08-06-2009, 04:34 PM

You also have to make sure that kernel compatibility mode is enabled in Spyware Doctor.

ive done that aswell

haapy

08-06-2009, 04:44 PM

Ryanm353

08-06-2009, 06:19 PM

Did you have any Norton products installed prior to NIS 2009?

If so, there is probably a lot of left over crap that Norton never uninstalls.

You might want to uninstall NIS 2009 and go to the Symantec site and run the removal tool>

I found the Norton removal tool here:

http://service1.symantec.com/SUPPORT...&src=symsug_us

Also make sure that Live update is uninstalled.

If not, then I would try uninstalling NIS 2009 and SD, then install SD first to make sure it works stand alone, then re-install NIS 2009.

Its worth a shot.

Thanks for the info but no i didnt have any norton products installed prior to NIS 2009. Would u like me to provide a log of what programmes i have on my pc incase there is a different programme other than norton that is conflicting with it ?

haapy

08-06-2009, 06:46 PM

If you have HiJackThis, run it and post the log. I will take a look at it.

If you do not have it you can get it from Trend Micro.

ProTruckDriver

08-06-2009, 11:00 PM

Hi Ryanm353,
Do you have Norton Safe Web enabled. If so you may want to disable it and see if S/D and NIS work together on you computer. I have noticed that when I enable Norton Safe Web, my computer will sometimes freeze. Disable Norton Safe Web, Re-Boot the computer (to be safe) and see if that solves your problem. :)

Ryanm353

08-06-2009, 11:29 PM

If you have HiJackThis, run it and post the log. I will take a look at it.

If you do not have it you can get it from Trend Micro.
Ok heres a log. Tell me if thers anything here thats conflicting with SD k ?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:26:59, on 06/08/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe
C:\Program Files\BT Broadband Desktop Help\btbb_wcm\McciTrayApp.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Samsung\EmoDio\SMSTray.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Program Files\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
C:\WINDOWS\System32\PAStiSvc.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Spotify\spotify.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bt.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.5.0.135\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.5.0.135\IPSBHO.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\YTSingleInsta nce.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.5.0.135\coIEPlg.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [btbb_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe"
O4 - HKLM\..\Run: [btbb_wcm_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb_wcm\McciTrayApp.exe"
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [SMSTray] C:\Program Files\Samsung\EmoDio\SMSTray.exe
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.1.4.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cab
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-GB/a-UNO1/GAME_UNO1.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1246550455890
O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/DriverDownload/nforce/NvidiaSmartScan.cab
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
O16 - DPF: {E6BB2089-163F-466B-812A-748096614DFD} (CAScanner Control) - http://cainternetsecurity.net/scanner/cascanner.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/optimize2/pcpitstop2.dll
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.5.0.135\coIEPlg.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\570\G2AWinLogon.dll
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\570\g2aservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: STI Simulator - Unknown owner - C:\WINDOWS\System32\PAStiSvc.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 10716 bytes

Ryanm353

08-06-2009, 11:30 PM

Ditto

08-07-2009, 12:59 AM

C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos/OnlineScanner.cab
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

There are possible conflicts with Malwarebytes' Anti-Malware and IObit Advanced SystemCare 3.

If disabling them does not help to resolve your problem, you may try to disable others listed above, but I don't think Yahoo Search Protection, uTorrent and Eset onlinescanner are the cause of it. Who knows though...

Ryanm353

08-07-2009, 08:07 PM

There are possible conflicts with Malwarebytes' Anti-Malware and IObit Advanced SystemCare 3.

If disabling them does not help to resolve your problem, you may try to disable others listed above, but I don't think Yahoo Search Protection, uTorrent and Eset onlinescanner are the cause of it. Who knows though...

THANK YOU!!!!!!!

You have solved my problem!!!!

It must have been malwarebytes and advanced systemcare!

Well anyway its working now and it turns out that i have over 300 infections on my pc!!!!

Once again thanks!!!:D

haapy

08-07-2009, 08:43 PM

It is NOT Malwarebytes. MBAM co-exists with SD quite well as it is not active protection, rather stand alone scanning.

I'll bet it is Iobit. The follwoing is from their website.

Defends PC Security with Extra Protection Improved!
Secure your PC – quickly and easily. Scans and removes spyware and adware using up-to-date definition files.
Prevents spyware, hackers and hijackers from installing malicious items on your computer.
Erases and updates your PC’s activity history. Security and Privacy assured!

Cheers

Ryanm353

08-07-2009, 09:12 PM