Missing Files

[saintchuck]

Hey everybody!

Got a problem. Files for the Help System in WinME seem to have disappeared. I was able to extract the first 1 (HCAPPRES.DLL) from the CD but now it says I am missing "marscore.dll". Looked for it in the CAB files on the CD but can't find it. Anyone have suggestions? Also if you could explain to me how the files disappeared in the first place I would greatly appreciate it.

Thanks in advance,

Chuck

[reghakr]

saintchuck,

These files are all located in the c:\windows\pchealth\helpctr\Binares directory. Double-click on the helpctr.exe file in that directory.

reghakr

[saintchuck]

reghakr
Thanks for replying so quickly. I looked in the directory you indicated and the only to files were HELPCTR and HCUPDATE. When I double clicked on HELPCTR I received a "marscore.dll not found" error.

[reghakr]

Somehow, mine are there. Mine was a free OEM upgrade.

I can't find that file in any cab file on my machine.

This adds to the mystery:

Error Message When You Quit the Help and Support Tool

--------------------------------------------------------------------------------
The information in this article applies to:

Microsoft Windows Millennium Edition

--------------------------------------------------------------------------------


SYMPTOMS
When you try to quit the "Help and Support" tool while you are using a Microsoft Active Accessibility (MSAA) client, you may receive the following error message:

Helpctr

Helpctr has caused an error in MSHTML.DLL. [CLOSE]
Helpctr will now close.

If you continue to experience problems, try restarting your computer.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:


http://support.microsoft.com/directory/overview.asp

NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Date Time Version Size File name
-----------------------------------------------------
8/08/2000 6:18pm 4.90.0.3001 110,864 Marscore.dll
============================
Mine is version 4.90.0.2525
============================


STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: HTML PC Health Exception

================================
Here's what I got from Microsoft's DLL versions site:
<a target="_blank" href=http://support.microsoft.com/servicedesks/fileversion>http://support.microsoft.com/servicedesks/fileversion</a>

NOTHING!

reghakr

[saintchuck]

I appreciate your trying to help. Looks like I get to sit on hold waiting for a MS rep. I'll let you know what I find out.

[reghakr]

Thanks,

I'd be interested in hearing about it.
reghakr

[saintchuck]

Everything is fixed. Called MS Support yesterday and was pleasantly surprised at the short wait. The technician walked me through the same things that I had already tried, ie looking through the .cab files, etc, as well as other things that made no sense to me and seemed completely unrelated to the fact that my problem was a missing file, such as starting using selective startup with nothing selected so that the minimum amount of things loaded. It amazed me that the technician could tell me nothing about what the file was for or where it was located. After a couple of hours on the line (I suspect they own shares in Sprint) he finely went to the old standby of re-installing Windows over itself and the missing file was created and now everything works fine.

Thank you reghakr for the assistance.