My PC Tools Antivirus have two problems please answer

[Shizun]

Usually now it's happen in everyday. First the PCTAVS.exe(the one that isn't PCTAV) get my cpu to 90-99% and then it crashed and now i can't scan my notebook it's says "PC Tools Antivirus has encountered a error. Please Reboot your PC. If the problem persists, please contact support with error 104"

It had happen for a weeks any suggestion? if it once a week i won't have any problem but now it's happen everyday :eek:

[PC-Pete]

This may not be related but does it happen when scanning archives or incoming IMAP email?

[AChen]

Hi Shizun,

This occurs when there is a communication failure between the PC Tools AntiVirus Console (PCTAV.EXE) and its service engine (PCTAVSvc.EXE). It usually happens if some configurations on your system are not accepted by PC Tools AntiVirus.

Please ensure that you are running the current version of PC Tools Antivirus, to confirm this:

Navigate to the PC Tools Antivirus folder located in C:\Program Files\PC Tools Antivirus
Right click on pctav.exe > Properties
Click on 'Version' - The current version is 6.0.0.19
If you are not running the latest version then please try upgrading by reinstalling from the link below.

http://www.pctools.com/downloads/avinstall.exe

If you are running the latest version of PC Tools Antivirus then try disabling other programs that run during Windows startup as something appears to be blocking PC Tools Antivirus from loading properly.

Could you also provide us with more information to help troubleshoot the problem further. Please follow steps below to send us the PC Tools AntiVirus log file. We will then analyze the information and respond as soon as possible.

Download PCTAV_Logging.zip from the link provided then complete the steps to send us the log files.

http://support.pctools.com/manager/downloads.php?file=PCTAV_Logging.zip

Extract all files from PCTAV Logging.zip onto your desktop
Exit from PC Tools Antivirus if running, to exit PC Tools Antivirus, right click the PC Tools Antivirus icon located in the system tray and Exit
Run Delete_Logs.bat - Deletes your current PC Tools Antivirus log files
Run Increase_Logging.reg - Changes the log settings so that it records more detail for the error
Note: System performance may be affected due to increased logging
Reboot your computer
Run PC Tools Antivirus and ensure that Error 104 is displayed
Run Copy_Logs.bat
Run Default_Logging.reg - Changes the log settings back to normal, system performance should be back to normal
Attach the log files located in C:\PCTAV Logs to email and send it to my email address which I have sent via PM.

[thelastlonelyman]

hi there, I appear to have a similar problem, the code my antivirus quotes is 102, and it does work most times. could this be because I also run AVG free??

[haapy]

hi there, I appear to have a similar problem, the code my antivirus quotes is 102, and it does work most times. could this be because I also run AVG free??

Not sure, but it is highly recommended to never run to interactive anti virus programs because of conflicts. It is OK to keep other anti-virus programs on your PC for standalone scanning as long as they are not actively running whrn done scanning.