Spyware Doctor V6.0.1.440 scan too long

[pawceer]

I have XP Pro SP2 IBM with Intel CPU and 760 Mb memory and a subscribed copy of Spyware Doctor V6.0.1.440 with AntiVirus. Had V 5.5, I think earlier. With the V5.5 the Intelli-scan took about 5 to 7 minutes. With the new one it takes over 7 hours and the full scan I don't know because I terminated before completion.
I ran in safe mode. I ran with McAfee disabled, actually uninstalled, and no distinct difference.
Just to make sure that my computer wasn't the problem, I uninstalled V6.0.1.440 and installed V6.0.0.386 and ran Intelli-scan and full scan and got times of 5 min.45 sec and 38 min. 18 secs respectively which was close to what I was getting with the earlier version. The number of files scanned is 254,00 for Iin-scan and 297,00 for the full one. Not that big really.
Looking through the forum topics I do not see any mention of abnormal scan times from anybody else.
Am I the only one?

[AChen]

Hi Pawceer,

Does the scan actually stop on a particular file/scanner? If so, could you attach a screenshot on where the scan hangs?

[haapy]

You might want go to control panel, internet options and delete your history, cookies and temporary files.

Then run Microsoft Disk Cleanup, more options, system restore, cleanup, ok

Then try the scan again.

[pawceer]

The scan does not stop as it keeps going to the end. It does seem to hang up during the scan on some files but not too noticeably long but since I did not watch the scan for the whole 7 hours, I do not know what happened throughout it. The scan was done 5 times. Twice after originally installing. Once in safe mode with McAfee uninstalled. Twice before and after after uninstall and reinstall after running V6.0.0386. Some of the scans I aborted when after 15 minutes showed only 12% progress
I use CCleaner before scanning.
Right now I'm using V6.0.0386.

[haapy]

Try unchecking the scan archive setting.

[vecchio]

I would like to advise you to not do this since although this will make the scan faster,your archives won't be scanned

[haapy]

Just trying to narrow down the cause of the delay.

[ohso]

> With the V5.5 the Intelli-scan took about 5 to 7 minutes.
> With the new one it takes over 7 hours
> and the full scan I don't know because I terminated before completion.

I understand you to say that a quick scan took 5-7 minutes with V5.x and a quick scan takes 7 hours with .440. Is that correct?

How much used and how much free space on your HD?

Run a quick scan again. Before starting it, start up Win task manager (or MS process explorer). Watch what else is running.

[haapy]

Also check to see if you have kernal mode enabled.

If it is not enabled, try enabling it.

[pawceer]

Well I reinstalled V6.0.1.440 again, disabled McAfee, scanned but after 1 hr 10 min. I stopped it because something strange was going on. When in the registry scanner mode HKEY_local_machine\software\classes.XXXXXXX, the XXXXXXX were scrolling through but the numbers of the items scanned was stuck at 141,989. While watching the XXXXXX it seems to repeat the sequence after coming to the end of the file scanned over and over so I shut her down. Enable McAfee ran scan no problem, nothing detected. Had to go for dinner. Came home and the time scheduled Intelli-Scan was running and took only 3 hr. 27 min. almost half the time. Nothing set different from the previous scan. Strange. Maybe if the previous scan was not looping it would have been the same time.
Anyways ohso the answer is yes and I have 23 gigs unused out of 35 so lots of room.
haapy, where is the kernel mode setting found.
Maybe if I keep uninstalling and reinstalling I will get down to acceptable times. If not I will use V6.0.0.386 and cancel the subscribed one.
Thanks for your inputs.

[haapy]

There is no way that the scans should take so long. Something is amiss.

I have intelli scan of 7 minutes and full of 30 minutes. Perhaps I have a lot less data than you, but I think not that much.

Kernel mode is found by opening SD and going to the settings page.

Please do the following:

Enable kernel mode, re-boot.

Disable scan archives.

Download CCleaner and run the cleaner.

Run Microsoft Disk Cleanup, more options, system restore, cleanup, ok.

Let us know, then we can go from there.

[haapy]

Also would you please let me know all the anti-spyware, antivirus, firewall product that you have running including version numbers.

[AChen]

No need to constantly uninstall and reinstall as this will not resolve the problem.

Could you send us the classes file in question.

Go to Start-> Run-> Type regedit-> navigate to HKEY_local_machine\software\-> Right click and Export classes-> We can then investigate this further. (If you need somewhere to upload the file, please let me know and I can create something for you)