HELP!!!! its all gone

[gusbus]

well first of all my problem started because i was being a smartypants or rather stupid by going to settings and then enabling Scan for rootkit hidden files as a result 12398 thats twelve thousand three hundred an ninety eight hidden files were found on my computer a day later i find out all my pictures and music was all gone to the quarantined section which mean i cannot access those files its a total of 35.4gb so as you can imagine i'm quite mad at myself for enabling that in the first place now i try to restore but spyware freezes and even though i left my computer on all night trying to restore these files next morning i find a box that says some files could not be restored which are all of them if anyone can tell me how to restore this precious files i would be so happy plz HELP its all my music :(

[AChen]

Hi Gusbus,

Could you please do the following to restore the files:
1.Open Spyware Doctor
2.Select Settings> Quarantine
3.From the list on the right side, select the files you wish to restore.
4.Click on Restore
(Note that because this is such a large file, you will receive a timeout message from SD, please ignore the message as SD will continue to restore the files even if the message appears. You may need to leave this overnight)

[gusbus]

well i had already tried that however i went ahead and tried again last night left my computer on all night to find next morning a box that says some items could not be restored i clicked ok and again i had 12398 hidden files :/

[mjq424]

Hi
I know this may sound awkward, but please try restoring small groups of the hidden files at a time if possible, as Spyware Doctor may just be timing out when trying to restore the quarantined files.
Hope that helps

[AChen]

When you get the message 'box that says some items could not be restored i clicked ok and again i had 12398 hidden files' SD is still currently restoring the files even though this message is being displayed. One way to check is by going to the folders and checking if some of the files have actually been restored, while SD is doing its thing.

Please note that because you are trying to restore 35.4gigs, this may take quite some time.

[gusbus]

ill try again. About restoring little by little how do i do that? After all its not like all those hidden files are scattered all over the quarantine section its just one that says hidden files and the number of that is 12398

[gusbus]

well after pressing restore, leaving my machine on for two days and two nights straight sd had stopped it was not frozen any longer however my files we're not restored and now it looks like all this made my machine vulnerable so i have a virus and how can i tell??? well when i turn on my computer and log into my account it says my password will expire in 14 days and counting now its down to 12 days that password is not supposed to expire i did a full scan on my pc and nothing still the same problem so please help with both issues i have thanks

[_Michelle_]

well after pressing restore, leaving my machine on for two days and two nights straight sd had stopped it was not frozen any longer however my files we're not restored and now it looks like all this made my machine vulnerable so i have a virus and how can i tell??? well when i turn on my computer and log into my account it says my password will expire in 14 days and counting now its down to 12 days that password is not supposed to expire i did a full scan on my pc and nothing still the same problem so please help with both issues i have thanks

Change the password in Control Panel> User accounts.

[gusbus]

well i solved my previous problem about the password but still no luck on my 32 GB gone so please help!!!!! oh and i was wondering if i uninstall SD would that bring my files back?

[AChen]

well i solved my previous problem about the password but still no luck on my 32 GB gone so please help!!!!! oh and i was wondering if i uninstall SD would that bring my files back?

Uninstalling will not recover these files that have been quarantined. Is there any location where you can upload this file? If you could possibly upload it somewhere, we can try to restore it for you. You can send me a link via Private Message if you like.

[gusbus]

hey anthony you've been a lot of help thanks for answering to my problems... about your last comment i do'nt know what you mean about a place where to upload them to but if you can recomend anything where i can upload it too ill do it because i really really want my music back and my pictures thanks again for your time:)

[gusbus]

do you mean a website like livedrive.com?

[AChen]

Yep something like that. Because the file is so massive, I'm not sure what websites will allow this as most will have a limit. I have to see what we can do if there is anything. When you run the restore feature, do you know if any of the files are restored? even 1 file?

Also, have you removed system access to these files or directories? or do they have some sort of encryption? It seems the files have been locked to a specific account. Are you using anything specific to manage your photos & music? Some itunes-like thing etc?

[gusbus]

well the pictures we're just in a folder in my picture folder the music however was in Itunes. about the web site there is a website that allows up to 100GB of upload for five days if i pay 5 dollars which isn't that bad i got it from pc world so if this will solve the problem let me know and ill make an account the website is www.4shared.com

[gusbus]

oh yeah and while i restore not one file was restored :(

[gusbus]

still waiting........

[AChen]

I am trying to work out the best alternative on how to assist you further with this issue. I'll try to get back to you asap.

[Bianca150]

Hi gusbus, do you have windows restore point enabled, if yes, I suggest to restore you windows days or week before you performed the scan that puts your files in the quarantine area. But if those files are in a external different path, that won't work.

Try to restore the quarantine files batch by back in safemode and see if that works.

[gusbus]

thank you bianca but i already tried all this and none worked i think i've tried about everything now im just waiting and hoping anthony can solve my problem he's been pretty helpful until now

[AChen]

thank you bianca but i already tried all this and none worked i think i've tried about everything now im just waiting and hoping anthony can solve my problem he's been pretty helpful until now

Check out the PM I sent. Hopefully this will work :)

[ninn]

hi Anthony
so, enabling Scan for rootkit hidden files sounds like a scary stuff
might check the box by mistake, curiosity or simply want that feature
it is nice to see a popup warning after the box is checked