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filosad
03-22-2009, 04:44 AM
Hello,

I just purchased a license copy of Spyware Doctor w/AV. The install went well, but it forces a smart update before I can enter my license key. The program can never load or work due to a force update. How can I insert my license code if the program forces an update.

I had an earlier that someone installed for me. I am not sure if this is the issue. I un-installed all versions, deleted and reg. entries that pertained to either pctools or sypware doctor.

Still nothing.

I will attempt on another computer, but I need it to work on my notebook.

Any help would be appreicated.

David.
haapy
03-22-2009, 05:08 AM
The problem is that you had someone install an earlier version with a different license code on your laptop.

You need to PM AChen for a fix.
vecchio
03-22-2009, 06:03 AM
PM AChen with the new and old codes and he will can sort it for you
filosad
03-22-2009, 03:54 PM
Hello,

This is what I thought, but wasnt't quite sure.

I will do as suggested. Thx again for your assistance.
David
filosad
03-22-2009, 03:59 PM
Hello,

Thanks for your assist, I think the old code is bogust (not sure) this is why I decided to purchase a license code directly from PC-tools instead. My previous version was giving issues, so I thought I would purchase a brand new copy to prevent these issues.

Thx,
filosad
vecchio
03-22-2009, 06:57 PM
always here for help
filosad
03-22-2009, 08:29 PM
Hello,

Do you know if support works over the weekend ? Or do I have to wait til Monday ?

Thx,
filosad
AChen
03-22-2009, 10:02 PM
I replied to your PM.

The support team is available on the weekends :)
ChrisA
03-29-2009, 11:37 PM
Hey AChen can you please check you pm I'm having a similar problem. Thanks so much.

-Chris
AChen
03-30-2009, 05:18 AM
Hey AChen can you please check you pm I'm having a similar problem. Thanks so much.

-Chris

I replied to your PM earlier today :)
surferosa
03-30-2009, 12:54 PM
... anthony, i sent you a PM, please assist seeing as customer support seems to be too busy...

thanks,
surferosa
AChen
03-30-2009, 09:24 PM
... anthony, i sent you a PM, please assist seeing as customer support seems to be too busy...

thanks,
surferosa

Please see PM :)
southerndreamer
08-12-2009, 02:26 AM
I'm also having this issue. PLEASE HELP!
Also I forgot the support password I entered when I first bought the program to sign into support.
AChen
08-12-2009, 02:49 AM
I'm also having this issue. PLEASE HELP!
Also I forgot the support password I entered when I first bought the program to sign into support.

Currently working on the PM's you have sent. Will address this issue shortly.