PCTools Software in General and BSOD.

[moonlynx]

I am using XP Pro SP3 on 3 different computers. This one is ok as I can run ThreatFire, PCT Firewall, and PCTAV. 2nd computer can run ThreatFire and Firewall, but not AV without a crash during boot.. HP Laptop (dv5210us) will not run any PCT software without crash during boot. The cause is the PCTcore.sys driver. It is causing a crash during boot sequence and not right at the start, but further in to the sequence. On the laptop, after I uninstalled all PCT software, I put Avira's AntiVir on it and it booted just fine. Also, Laptop will not crash in safe mode which is how I was able to uninstall it all. So what is up with the PCTcore.sys driver that is causes XP to crash during boot? I would venture a guess the driver is causing it to crash when it loads. Any ideas, or am I stuck without being able to use the software at all. Also, thank goodness I tried the free software first. I'd hate to pay for something that would not work. Be well. :)

Kaci
Which NCIS character am I most like? Quiz says I am most like Timothy McGee(k). LOL

[AChen]

Hi Moonlynx,

We are currently checking this out. Is it possible to attach the minidump file? (located in c:\Windows\Minidump\)

[moonlynx]

I probably can. I'll have to get on here via the laptop and post the minidump. Hang here for a bit if you please, and I'll get it loaded. :-)

Kaci
PGP should be one of your best friends.

[moonlynx]

Sorry,
No minidump folder and no dump files or DrWatson files
Sorry. I wish I could help. :-(

Kaci
"Personal Rule #2 - Never, ever, ever, give up at any time"

[Tecno]

I have a work laptop, with Windows Vista Premium and I keep getting a BSOD while Windows Vista is trying to load, the reason: PCTCore.sys file, from PCTools Antivirus + TF...

I cannot log in to Windows, so I can't uninstall the PCTools software and I need to get this laptop running ASAP, because I have work tools there, that I cannot access !

This situation is very annoying, because when someone installs this kind of software, it is to protect and keep from having troubles, not create them !

Please help ! This situation is urgent...

Thanks.

Best Regards
Tecno

[haapy]

Try booting from your windows cd to recovery console and remove the offending file from there.