BEX (2 types) / IE APPCRASH (2 types) with Browser Defender v2.0.6.4

[abeyl]

Download 99%

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: PCTBDCore.dll
Fault Module Version: 2.0.6.4
Fault Module Timestamp: 49ac5977
Exception Code: c0000005
Exception Offset: 0005ed74
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2052
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

[Phant0m``]

When trying to-do manual updates...

Problem signature:
Problem Event Name: BEX
Application Name: PCTBDUpdate.exe
Application Version: 2.0.6.4
Application Timestamp: 49ac57ec
Fault Module Name: PCTBDUpdate.exe
Fault Module Version: 2.0.6.4
Fault Module Timestamp: 49ac57ec
Exception Offset: 000395b1
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 09b0
Additional Information 2: 518b59f82e228cad13434939818478b2
Additional Information 3: c78e
Additional Information 4: 97861281746ecf4ddeadd4ab561ca5b0

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
-------------------------------


Another type of problem when trying to download a file after having launched browser via application hyperlink....

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.6001.18372
Application Timestamp: 496f0a55
Fault Module Name: PCTBDCore.dll
Fault Module Version: 2.0.6.4
Fault Module Timestamp: 49ac5977
Exception Code: c0000005
Exception Offset: 0005ed74
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
-----------------------------------

And yet another type when exiting out of the browser once TAB been recovered from the Browser Defender fault...

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.6001.18372
Application Timestamp: 496f0a55
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 045c4f35
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e
--------------------------------------


And more...

Problem signature
Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 8.0.6001.18372
Application Timestamp: 496f0a55
Fault Module Name: PCTBDCore.dll
Fault Module Version: 2.0.6.4
Fault Module Timestamp: 49ac5977
Exception Offset: 0008d176
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 5f7e
Additional Information 2: 4c9914945aeb0e8c78c385f5402eee0c
Additional Information 3: f445
Additional Information 4: 88d22c0d9972ba20e62b615ad3a02719
---

[AChen]

Hi Guys,

Could you send us some log files so we can investigate this further? Please see http://support.microsoft.com/kb/308538.

[AChen]

Do you also have Java installed?

[Phant0m``]

Hi AChen,

Our reports are from 'Problem Reports and Solutions' which is only available starting with Vista+, the link you provided is for Dr Watson logging under the previous Windows.

I do happen to do Userdumps, so I do have all the dump files.



Regards,
Phant0m``

[Phant0m``]

I do have installed, the Suns J2SE Runtime Environment (JRE) v6 Update 12 (32-bit), and still running under Internet Explorer 8RC1.



Regards,
Phant0m``

[AChen]

Hi AChen,

Our reports are from 'Problem Reports and Solutions' which is only available starting with Vista+, the link you provided is for Dr Watson logging under the previous Windows.

I do happen to do Userdumps, so I do have all the dump files.

Regards,
Phant0m``

It would be great if you could send us those minidumps :) You can either post here, or if its to large or prefer to send via email let me know if you don't have my email address.

[AChen]

Also, how often do these crashes occur?

[vijayind]

I see the same problem as well.
I am running:
Vista SP1 32-bit
Internet Explorer 8 RC1
BitDefender AV 2009
Outpost Pro Firewall


Product
Internet Explorer

Problem
Stopped working

Date
3/9/2009 7:54 PM

Status
Report Sent

Problem signature
Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 8.0.6001.18372
Application Timestamp: 496f0a55
Fault Module Name: PCTBDCore.dll
Fault Module Version: 2.0.6.4
Fault Module Timestamp: 49ac5977
Exception Offset: 0008d176
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 5f7e
Additional Information 2: 4c9914945aeb0e8c78c385f5402eee0c
Additional Information 3: f445
Additional Information 4: 88d22c0d9972ba20e62b615ad3a02719

Extra information about the problem
Bucket ID: 492065121


They issue occurs quite frequently. Like abeyl, reported I happens after 99% of tab/page has been downloaded.

[vijayind]

Hi PcTools,
I am using Browser Defender 2.0.6.4 with Internet Explorer 8 RC1 on Vista SP1 32-bit. I am also running BitDefender AV 2009 and Outpost Pro Firewall.

On a frequent basis, whenever I open a new tab, the new tab crashes.


Product
Internet Explorer

Problem
Stopped working

Date
3/9/2009 8:07 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.6001.18372
Application Timestamp: 496f0a55
Fault Module Name: BTCommon.dll
Fault Module Version: 12.0.11.30
Fault Module Timestamp: 49a7eb46
Exception Code: c0000005
Exception Offset: 00004ffc
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: d647
Additional Information 2: 2ac2d51b8dfd5e46e3b9f7a1a4204a1d
Additional Information 3: 338b
Additional Information 4: 74a42141f6de9d2b0aae913ce0dc76d5

Extra information about the problem
Bucket ID: 1163416891



Other plugins/BHO I have running are KeyScrambler Personal, IE7Pro, BitDefender anti-phishing toolbar, flashget.

[abeyl]

Download 99% IE has stopped working.:(

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: PCTBDCore.dll
Fault Module Version: 2.0.6.5
Fault Module Timestamp: 49b5acaf
Exception Code: c0000005
Exception Offset: 0005c0dd
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2052
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

[AChen]

FYI - the version we have just released, BDv2.0.6.5 does not resolve this issue. The devs are still working on fixing this. I will provide an update shortly.

[Phant0m``]

Browser Defender updates post should contain the listed bug fixes and enhancements every-time...


I'm able to-do manual Update checks again...

And as you know... v2.0.6.5 doesn't address that reappearing old download anomaly when downloading something after having originally launched Internet Explorer via application hyperlink.



Regards,
Phant0m``

[AChen]

I sent a PM, could please check this out. Also, with the new builds, most of the fixes are related to Enhanced exploit detection and minor internal bug fixes. If there are any new changes, I normally include this information.

[AChen]

Hi Guys,

We have released a new version of BD v2.0.6.6 which should resolve the problems in this thread :) Please check it out.

[Phant0m``]

This version has been working great. :D