int explorer

[rikster]

I can only access the internet for 60 seconds before internet explorer shuts down.
The fault is as below ... do I remove PC Tools ?
BEX
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: PCTBDCore.dll
Fault Module Version: 2.0.6.4
Fault Module Timestamp: 49ac5977
Exception Offset: 0008d176
Exception Code: c000000d
Exception Data: 0
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: cd24
Additional Information 2: eba52bc37a4fbb22d0b7d676fe793497
Additional Information 3: 3eab
Additional Information 4: 593306aef75596d590fab7f1db3afc87

[djames]

This does not seem to be related to ThreatFire, what product are you using? It seems to be Browser Defender dll.

[rikster]

I've just deleted browser defender .. and I'm still online - Thanks
Rikster

[AChen]

Hi Rikster,

Could you send us some log files so we can investigate this further? Please see http://support.microsoft.com/kb/308538.

[AChen]

Rikster, we have a build which should resolve this issue. If you would like to try out this build, please send me your email address via PM.

[rikster]

I'm not sure where they are ... but here's the problem I logged .....

Problem Event Name: ServiceHang
Service Name: CLCapSvc
Image Name: CLCapSvc.exe"
Image Version: 0.0.0.0
Service Type: 110
Start Type: 2
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
The only other details I had were in the first email above.
I'm quite happy without browser defender ... my website access is a bit quicker. If you could direct me to some logs somewhere I'll happily have another search, but I don't think I need a solution...I'll just live without it.
Rikster

[haapy]

clcapsvc.exe is a process belonging to CyberLink PowerCinema, to record TV in the background while you are watching so that you can pause, rewind, etc.