NSArchitect
03-06-2009, 04:36 AM
Hi everyone,
When reporting a problem (esp. one we are unable to recreate in our QA lab) please follow these instructions:
1. Open terminal (found in Applications -> Utilities)
2. Type the following:
system_profiler -detailLevel full -xml > /tmp/profile.spx [hit enter]
ps ax > /tmp/ps.txt [hit enter]
zip -9j ~/Desktop/profile.zip /tmp/profile.spx /tmp/ps.txt [hit enter]
3. Send profile.zip from your desktop to AChen.
NOTE: This gives us the same information as available in System Profiler (Applications -> Utilities) - please have a look at what kind of information System Profiler displays about your machine, and only send us the profile.zip file if you are comfortable with giving that level of detail to us.
When reporting a problem (esp. one we are unable to recreate in our QA lab) please follow these instructions:
1. Open terminal (found in Applications -> Utilities)
2. Type the following:
system_profiler -detailLevel full -xml > /tmp/profile.spx [hit enter]
ps ax > /tmp/ps.txt [hit enter]
zip -9j ~/Desktop/profile.zip /tmp/profile.spx /tmp/ps.txt [hit enter]
3. Send profile.zip from your desktop to AChen.
NOTE: This gives us the same information as available in System Profiler (Applications -> Utilities) - please have a look at what kind of information System Profiler displays about your machine, and only send us the profile.zip file if you are comfortable with giving that level of detail to us.