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View Full Version : Fault Module Name: PCTBDCore.dll (IE APPCRASH)


Phant0m``
01-20-2009, 07:52 AM
Hi, I'm back again.. sorry! :(

Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: PCTBDCore.dll
Fault Module Version: 2.0.5.99
Fault Module Timestamp: 4948968f
Exception Code: c0000005
Exception Offset: 00058ac2
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160


I'm still running Windows Vista x64, and Internet Explorer 7 - 32-bit version. :)

I'm using Browser Defender v2.0.5.99 (IE); and Help About files versions; PCTBrowserDefender.dll - 2.0.5.99, PCTBDCore.dll - 2.0.5.99, PCTBDRes.dll - 2.0.5.99

Non-Technical description of the problem... downloading files (executable files for sure, haven't tested other types of files), seems to cause PCTBDCore.dll to fault almost upon file completion. WOW HOLD ON NOW!, don't try to reproduce it just yet... there's more information to be giving here. ;)

It only seems to happen when the parent application isn't the Windows shell, ... downloads attempted after having launched Internet Explorer by a third-party product. For instance, using CCleaner, launch the CCleaner application and click on it's 'Check for updates...' hyperlink, now visit the download page and attempt to download.

Problem reproduced every-time, for me...



Regards,
Phant0m``
Phant0m``
01-21-2009, 08:47 PM
- Doesn't matter if Protection is OFF already
- Always occurs on 99%
- Not just specific for executable file downloads

- When reproducing, ensure no browser is running already



Regards,
Phant0m``
AChen
01-22-2009, 10:21 PM
Hi Phant0m``,

Thanks for the info. We managed to recreate the problem and are currently working on a fix :)
Phant0m``
01-22-2009, 10:54 PM
Hi AChen,

No problem, good product .. happy to provide.

It's nice to have an response, and I'm glad it's currently being worked on. :)

Thank you AChen.

.. If it makes you feel any better, this is the only other type of Fault I get from using this product. :D


Regards,
Phant0m``
Phant0m``
01-25-2009, 04:12 PM
I was able to reproduce the same fault but in a different fashion.

Visiting http://www.entusa.com/surgery_video_html/ear_tube_2_wmv2.htm that contains video to play, this time the Internet Explorer can be launched the usual way, through desktop icon.



Regards,
Phant0m``
AChen
01-27-2009, 06:08 AM
I was able to reproduce the same fault but in a different fashion.

Visiting http://www.entusa.com/surgery_video_html/ear_tube_2_wmv2.htm that contains video to play, this time the Internet Explorer can be launched the usual way, through desktop icon.



Regards,
Phant0m``

Thanks for the info. We'll look into it :)
Phant0m``
01-28-2009, 02:02 AM
That'll be good thanks... Don't worry I'm dedicated to PC Tools, I'll still be here when it's addressed. :)
Phant0m``
02-03-2009, 05:53 AM
Good job! I think the problems listed been corrected! :rolleyes: