unable to update automatically and...

[rajivrattna]

Hi,
I am new here but have been using PC tools antivirus and firewall in two of my computers for sometime. I am grateful for the free sevice but , I have two problems that I want help with,
(1) Unable to update the antivirus automatically. Is it my computer or the problem with the software?
(2) No automatic switching between two users in the same computer. The first one has to log out before the other user can get the antivirus protection. With many family members, it can cause irritation.

I wonder if PC tools is going to fix these in future,.
Thanks,
raj.

[AChen]

Hi rajivrattna,

You can perform automatic updates with the Scheduler. The developers are working on improving the scheduled scans/update feature, which hopefully will be available in the next version.

With number (2), currently you cannot run PCTAV simlutaneously on 2 user accounts. This is on the list of things to do for future versions of PCTAV :)

Once I receive any updates on these, I will happily post it on this forum.

[rajivrattna]

Thank you for your reply and we will wait eagerly for the improvements that you promise. Thanks for the good product.
Raj.

[rajivrattna]

The constant message that my antivirus programme is not up todate (due to lack of quick automatic updates) and the irritation suffered by other family members regarding the lack of multiple user account switching has compelled me to change to Zone alarm fire wall and Avast home edition antivirus programme instead of the PC tools firewall and PC tools antivirus programme. I hope to return when you have sorted out the problems mentioned because I believe in your product. My son still uses PC tools in his laptopp that I installed a year ago.