Spyware Doctor Freezing computer

[Lisa Ballington]

Spyware Doctor totally freezes my computer on full system scan have raised a ticket on 10/09/08 and still no response to date.
I am thinking of casncelling my renewal if I cannot sort this out.:mad:

[mjq424]

Hi
What operating system do you use? What processor and RAM do you have? Do you have any other security software? Is there any particular point that the scan freezes (i.e. the same file everytime)? Have you enabled scanning of archives? If possible, can you please post a screenshot of Spyware Doctor when it has frozen?

[TerryM]

Spyware Doctor totally freezes my computer on full system scan have raised a ticket on 10/09/08 and still no response to date.
I am thinking of casncelling my renewal if I cannot sort this out.:mad:

Are you by any chance running Zonealarm firewall?

[TerryM]

Hi
What operating system do you use? What processor and RAM do you have? Do you have any other security software? Is there any particular point that the scan freezes (i.e. the same file everytime)? Have you enabled scanning of archives? If possible, can you please post a screenshot of Spyware Doctor when it has frozen?

Matt, do you have any knowledge about the Zonealarm problem?

[mjq424]

Matt, do you have any knowledge about the Zonealarm problem?
Replied to your original thread.

[lucid]

I have an issue at present re a scan freezing on the System Volume Information folder. Sometimes this happens with a variety of security software that scans. Very often (but not always) this can be fixed with altering certain security permissions and share values.

You need to work out if the system is stuck scanning a particular folder or file or if it's related to overloading the cpu or RAM.

[JonesZ]

I have the same problem:

Vista SP1
Intel duel core 3X
4 gigs
Nod 32 security suite

[AChen]

I have received additional info from lucid and will check this issue out further. Lucid, I sent you another email. Could you please check this out :)

[Lisa Ballington]

hi I am runing windows xp pro service pack 3
My computer is 2.20ghz Amd Athlon 64 x2 Dual core
I havent got any other security software installed
scan seems to get stuck on same folder eveytime
File Scanner
C/documents/settings/local
it seems to stick on scanning one of my Daughters MSN messenger accounts which it she signs into creates the same problem of the computer freezing.

[AChen]

hi I am runing windows xp pro service pack 3
My computer is 2.20ghz Amd Athlon 64 x2 Dual core
I havent got any other security software installed
scan seems to get stuck on same folder eveytime
File Scanner
C/documents/settings/local
it seems to stick on scanning one of my Daughters MSN messenger accounts which it she signs into creates the same problem of the computer freezing.

Hi Lisa,

Can you try a safemode scan and see if it freezes.
Also if you can provide a screenshot on where the scan hangs, we can investigate this further.
Another thing, could you make sure you are running the latest version, that is, v6.0.0.384.

[Lisa Ballington]

Hi yes I am running the latest version of spyware Doctor I can not attach a screen shot as when it stops it totally freezes up my computer.
I have recently sent the Belarac report but have still had no response.

[AChen]

Hi yes I am running the latest version of spyware Doctor I can not attach a screen shot as when it stops it totally freezes up my computer.
I have recently sent the Belarac report but have still had no response.

Is it possible to post the file name? We need to see the exact file and if you could attach the file that would be most appreciated. We can then try to replicate this and see what is causing the lockup.

[Lisa Ballington]

hi the scan seems to stick on scanning c/docouments & settings on scanning windows live contacts/shadow\members.stg.
I do not know how to find this file & attach it.

[Chippa]

Have you tried searching for the file? Start> Search> Files and Folders?

When you run the scan and it freezes can you get the exact location of this file and I can try to find it.

Have you tried running a scan in safemode to see if the scan completes. Maybe something is in use and not allowing it to scan the file.

[cssoz]

i got same problem with XP SP3 1gb ram

[maheath]

Happened here also, for the last 2 weeks.

I have it set up to run a scheduled scan every tuesday at 03:00. And on the last tuesday mornings when I get up the PC is just hanging/freezing, it is not possible to log on or do anything at all, except pressing the reset button. The program warns me that it has not done a full scan for 20 days now.

Have latest full version, uninstalled and installed. How to find out what is causing the trouble?

[_Michelle_]

Can you attach the file that it is freezing on? that is what the mods are after and the file name on when it freezes. Check AChen and Chippa's reply.

[lucid]

see my last post here...
http://www.pctools.com/forum/showthread.php?t=52870

try disabling the service i mentioned it affects certain files, may be related to your issue?