iantivirus freezing during scan

[anbu9]

Iantivirus freezing when scanning.

program specs:
iantivirus version (2008 beta 3).
engine version 1.0.0.2b.
database version 2.0.5

I also uploaded the screenshots of the error message and the console (error) log.

[BeaMeUp]

Try a fast scan on archives in your settings instead of normal. I had a couple files it hung on and quit when i changed that setting.

Under the General tab

[anbu9]

Nope, didnt work. iAntivirus still hung, but this time scanning an adobe7 (exe) file.

[AChen]

Nope, didnt work. iAntivirus still hung, but this time scanning an adobe7 (exe) file.

We have a build which should resolve this issue. If you would like to try this build, please send me your email address via PM and I'll send this to you :)

[anbu9]

ok, will do. thanks.

[NSArchitect]

Hi anbu9, please run Smart Update to get iAntiVirus 1.0 and let us know if it's still an issue.

Thanks

[arilo76]

Hi AChan
Here is the screen shot
Sorry for the delay

[NSArchitect]

Hi Arilo, your screenshot says beta 3. Please Smart Update to 1.0 and let us know how it goes.

[arilo76]

Ok i will do so

Thanks

[arilo76]

Hi all
I update as requested by NSArchitect and got the same error

[anbu9]

No, the latest update does not work. It still freezes on the same adobe file.

[NSArchitect]

Hi Arilo,

Thanks for trying and sorry to hear that 1.0 didn't resolve the problem for you.
Could you please:
1. Extract the contents of the zip file the scan gets stuck on to a new folder
2. Run a custom scan on that new folder
3. Let us know which extracted file the scan gets stuck on

Thanks in advance!


Hi all
I update as requested by NSArchitect and got the same error

[NSArchitect]

No, the latest update does not work. It still freezes on the same adobe file.

Hi anbu,

That's quite strange, in our testing v1.0 resolved this issue with Acrobat 8.
Could you please send us a message with the PNG file which the scan gets stuck on attached so we can investigate further?

Thanks!

[arilo76]

hi NSArchitect

I did as you requested I unzip the file and i also move the original file in to an external drive but this time it got stuck on sapivsvr.exe

check the screen shot

thanks for your help :)

[anbu9]

Hi anbu,

That's quite strange, in our testing v1.0 resolved this issue with Acrobat 8.
Could you please send us a message with the PNG file which the scan gets stuck on attached so we can investigate further?

Thanks!

I am sort of confused on this matter now. But, once I transfered the file below off of the machine, the scan worked fine and completed. For some reason, the program cant bypass a adobe (windows) executable.

Perhaps this could be looked into by the software team because even though I am a Mac user, I am sure other people like myself will occasionally download Windows apps.

[arilo76]

Hi All

I follow the example from Anbu9 and I remove from The Mac any .exe and the scan worked fine no problem.:D
I suppose I will keep does files in a external drive.:)
Thanks for your help

[NSArchitect]

Hi Arilo and Anbu,

Thanks so much for your help tracking this down.
We have successfully (!) recreated the problem you've been experiencing with that particular Windows file and are in the process of applying a fix to the scan engine - once available, the update will be announced on this forum.

Thanks again.