malware database not installed

[zeneteru]

ive recently purchased spydoctor 6, and i cannot update it says malware database have not been installed, i try to update it doesnt.. please help.
thanks

[mjq424]

Hi
What operating system do you use? Any other security software?

[zeneteru]

hello there tahnks for the reply. i have microsoft xp 2002, home edition. service pack 2 and im also with eset antivirus. ive disabled the antivirus and still get the message. any ideas would be great. thanks g

[mjq424]

Hi
Do you have an nVidia chipset?

[katie]

ive recently purchased spydoctor 6, and i cannot update it says malware database have not been installed, i try to update it doesnt.. please help.
thanks

Is SD registered to an expired license subscription? Generally this problem occurs because of that reason. If you bought a new license instead of renewing, then best way to sort this out is to send AChen a private message with your code and he can fix this for you.

kt

[zeneteru]

ok. still not working. well i have a ferrari acer 3000 spec is
AMD Athlon XP-M Processor 2500 + Processor
Microsoft Windows XP Home Edition
VIA Prosavage KN400 Chipset
15.0" SXGA TFT
512 MB DDR SDRAM (Expandable to 2048MB)
120 GB HDD
4 in 1 Media Reader
DVD Dual Drive
Wireless LAN with 802.11g Std
Built in Bluetooth
ATI Mobility Radeon 9200 with 128MB
4 USB 2.0 + IrDA + IEEE 1394 + S-Video TV-Out Port.

to reply to katies letter, i bought a new license instead of renewing it, maybe this is the problem. now what do i do. how do i contact AC hen, to send him my license number. thanks for the help, i appreciate it.

[mjq424]

Hi
Send a Private Message (PM) to AChen (http://www.pctools.com/forum/member.php?find=lastposter&t=53495) with details of your license and he will sort you out.
Hope that helps