SD manual activation anger

[Keith Allen]

I recently purchased a new Spyware Doctor activation code online (cheaper than renewing) but I cannot believe the hassle involved in activating this.

Apparently it has to be done "manually" whatever that means. I contacted PC Tools 2 days ago and also yesterday to request the activation but have had no response.

I have three PC's that are now at risk which is absolutely shocking given this is meant to be a security company. I also have a subscription with Superantispyware and the guys there always reply within a few hours.

Is there a way to uninstall the sotware completely so that I can reinstall with my new licence as if it was a brand new machine?

Keith Allen

[ianpricelabrador1]

Keith

I've replied on my original thread to your message there. It's a sorry saga, I'm afraid and very galling.

Regarding uninstalling and starting afresh: I tried that (as my second option), but somehow, the software recognises your old licence number and treats you as if your running with that - I guess there are registry entries which the 'uninstall' program doesn't clean out.

The best bet (and hero of the hour) seems to be AChen who you can PM from here - he helped me out.

[Keith Allen]

Keith

I've replied on my original thread to your message there. It's a sorry saga, I'm afraid and very galling.

Regarding uninstalling and starting afresh: I tried that (as my second option), but somehow, the software recognises your old licence number and treats you as if your running with that - I guess there are registry entries which the 'uninstall' program doesn't clean out.

The best bet (and hero of the hour) seems to be AChen who you can PM from here - he helped me out.Thanks for that Ian - I have sent him a PM but find it pretty poor that this is the only way customers can get a response.

I definitely get the impression they want you to renew the existing licence so they can trick you into doing this automatically, a practice I found disgusting.

That aside why on earth should I renew when it was cheaper to buy a new licence from a 3rd party. Clearly PC Tools think their existing customers are idiots.

[Support]

Keith,

Could you please PM us both your old and new licenses so we can assist you with the reregistration?

[AChen]

Hi Keith,

I have replied to your PM. Please check it out to resolve this issue.