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Aussie Dave
09-04-2008, 10:04 PM
The latest update has failed to download.
msg reads, error downloading one or more files, pls try again later. 15 hours later and the problem persists.
I'm using SD/AV 6.0.0.383
Database 5.10620
Int Sigs 1,138,126
A/V Eng 6.0.0.11
B/G 6.0.0.11
XP Pro SP 3 fully updated
AChen
09-05-2008, 12:10 AM
We've checked and everything appears ok from our end and we could not recreate the problem.
Can you check what file the update is failing on?
Is anyone else experiencing this problem?
Aussie Dave
09-05-2008, 12:37 AM
SD database update size 201.87kb
Howard
09-05-2008, 01:23 AM
As I reported in another posted that remains unanswered my auto update is not working. I still have to update manually each evening.
Aussie Dave
09-05-2008, 01:36 AM
SD database update size 201.87kb

Updates have now been successfully downloaded.
AChen
09-05-2008, 01:53 AM
As I reported in another posted that remains unanswered my auto update is not working. I still have to update manually each evening.

I have tested the auto smart updates and didn't come across any problems.
Could you try uninstalling and reinstalling SD to see if it resolves the problem?
Howard
09-05-2008, 03:28 AM
I will do that and let you know the result following the daily update.
Howard
09-05-2008, 09:53 AM
Yep it works now. Thanks, but I wonder what the problem was.
david UK
09-06-2008, 02:03 AM
I have tested the auto smart updates and didn't come across any problems.
Could you try uninstalling and reinstalling SD to see if it resolves the problem?

I am unable to update either automatically or manually on both my computers. I am curently in Thailand and the time is 9:00am here = 3:00am GMT

They are runing XP-Pro one has SP3 the other SP2. I get message "Error downloading one or more files. Please try again later" I have tried rebooting, no difference. The dowload bar moves two segments before it stops.

Any ideas, thanks

David
AChen
09-08-2008, 05:03 AM
I am unable to update either automatically or manually on both my computers. I am curently in Thailand and the time is 9:00am here = 3:00am GMT

They are runing XP-Pro one has SP3 the other SP2. I get message "Error downloading one or more files. Please try again later" I have tried rebooting, no difference. The dowload bar moves two segments before it stops.

Any ideas, thanks

David

David, check out this thread http://www.pctools.com/forum/showpost.php?p=189981&postcount=52 to resolve the issue.