iAntivirus quits on launch

[tagorton]

I have just downloaded iAntivirus and am unable to get it to run see;
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000015dfe1fd
Crashed Thread: 1

I am running OS X 10.5.4 on a 2.16GHtz Intel Core Duo iMac with 2gig mem.
Hard disk verified this morning and permissions repaired

[AChen]

Hi tagorton,

Do you have any other security applications installed?

[tagorton]

No other virus killers in use. My only security is that supplied with my Mac

[AChen]

Thanks for getting back.

Do you use any of these programs/plugins below?

My guess is that there's an application/plugin installed which uses SIMBL and is misbehaving.

- FScriptAnywhereLoader
- PithHelmet
- Taboo
- TerminalColors
- megazoomer
- acidsearch
- ForgetMeNot
- Visor
- Invisiray
- Afloat
- Star performer
- Plaintext Copy
- Ichatunleash
- Stoplight
- NuclearMouse

If so, which one?

[tagorton]

I don't use any of these programs. I keep downloading a new beta but always crashes on startup.

[Sandmarker]

I have the same problem!

I downloaded the free release about 3 weeks ago. The instal went fine and I completed a quick scan.

Since then it has been running in the background and I haven't received any messages.

Yesterday I decided to do another scan, but when opening iantivirus it just held saying "Please wait".

I un-installed and downloaded it again. That just recreated the problem.

The iMac has ClamXav installed, which I run manually.

Any suggestions?

[NSArchitect]

Hi SandMarker,

Can you please try and find crashreports for iavd or iAntiVirus using the console? (located in Applications -> Utilities)
If you find some crashreports then please PM them to AChen or me.

Thanks.

ps: Has any software been installed on your iMac around the time iAV started getting stuck at "Please wait..." ?

[tagorton]

Hi SandMarker,

Can you please try and find crashreports for iavd or iAntiVirus using the console? (located in Applications -> Utilities)
If you find some crashreports then please PM them to AChen or me.

Thanks.

ps: Has any software been installed on your iMac around the time iAV started getting stuck at "Please wait..." ?


Just for info I spent some time checking through my system and a little knoown (at least I don't remember installing it) prog called Broadband optimiser in my startup folder was doing the dirty deed. Removed this and iAntivirus is working fine. So might be worth checking the contents of HD/Library/Startupitems. One can remove all these (except firewall) and replace one at a time to see if anything here is causing a problem.

[NSArchitect]

Hi tagorton, thanks this helps a lot - we'll get our QA team to have a look at what in broadband optimizer could be conflicting with iAntiVirus.

[pogmoor]

Hi, I've just downloaded iAntivirus to give it a try. It works fine on my MacBook but crashes on launch on my iMac, with the same Crash Reporter message found by tagorton. I haven't got Broadband Optimizer installed, so I'm puzzled about what could be causing the problem.

[peperoni]

Hi

Just downloaded the app and it will not load, I get this error report

12/07/2009 09:05:14 iAntiVirus[385] NSPanel does not support NSUnifiedTitleAndToolbarWindowMask in a utility window
12/07/2009 09:05:14 iAntiVirus[385] NSWindow does not support nonactivating panel styleMask 0x80
12/07/2009 09:05:14 [0x0-0x29029].com.pctools.iAntiVirus[385] iAntiVirus(385,0xb0103000) malloc: free_garbage: garbage ptr = 0x1034c00, has non-zero refcount = 1
12/07/2009 09:05:14 [0x0-0x29029].com.pctools.iAntiVirus[385] iAntiVirus(385,0xb0103000) malloc: free_garbage: garbage ptr = 0x10362f0, has non-zero refcount = 1
12/07/2009 09:05:14 [0x0-0x29029].com.pctools.iAntiVirus[385] iAntiVirus(385,0xb0103000) malloc: free_garbage: garbage ptr = 0x1037520, has non-zero refcount = 1
12/07/2009 09:05:14 [0x0-0x29029].com.pctools.iAntiVirus[385] iAntiVirus(385,0xb0103000) malloc: free_garbage: garbage ptr = 0x10382c0, has non-zero refcount = 1
12/07/2009 09:05:14 [0x0-0x29029].com.pctools.iAntiVirus[385] iAntiVirus(385,0xb0103000) malloc: free_garbage: garbage ptr = 0x1038e20, has non-zero refcount = 1

Hope someone can help.

Nick

[AChen]

Hi

Just downloaded the app and it will not load, I get this error report

12/07/2009 09:05:14 iAntiVirus[385] NSPanel does not support NSUnifiedTitleAndToolbarWindowMask in a utility window
12/07/2009 09:05:14 iAntiVirus[385] NSWindow does not support nonactivating panel styleMask 0x80
12/07/2009 09:05:14 [0x0-0x29029].com.pctools.iAntiVirus[385] iAntiVirus(385,0xb0103000) malloc: free_garbage: garbage ptr = 0x1034c00, has non-zero refcount = 1
12/07/2009 09:05:14 [0x0-0x29029].com.pctools.iAntiVirus[385] iAntiVirus(385,0xb0103000) malloc: free_garbage: garbage ptr = 0x10362f0, has non-zero refcount = 1
12/07/2009 09:05:14 [0x0-0x29029].com.pctools.iAntiVirus[385] iAntiVirus(385,0xb0103000) malloc: free_garbage: garbage ptr = 0x1037520, has non-zero refcount = 1
12/07/2009 09:05:14 [0x0-0x29029].com.pctools.iAntiVirus[385] iAntiVirus(385,0xb0103000) malloc: free_garbage: garbage ptr = 0x10382c0, has non-zero refcount = 1
12/07/2009 09:05:14 [0x0-0x29029].com.pctools.iAntiVirus[385] iAntiVirus(385,0xb0103000) malloc: free_garbage: garbage ptr = 0x1038e20, has non-zero refcount = 1

Hope someone can help.

Nick

Hi Nick,

Can you provide us with the following info: http://www.pctools.com/forum/showthread.php?t=56352.

I'll send you a PM with my email address and you can send it there.