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View Full Version : pctsSvc.exe – Application Error



ThinkingWolf
06-18-2008, 02:04 PM
Any help would be greatly appreciated.

I receive a dialog at startup and about every minute while”running.”


pctsSvc.exe – Application Error

“The exception unknown software exception (0x0eedfade) occurred in the application at location 0x7c812a5b).” <OK>



The SpyWare Doctor bugreport file contains this recent entry:



date/time : 2008-06-17, 07:09:48, 531ms

computer name : FOURK

user name : SYSTEM <admin>

registered owner : Papa

operating system : Windows XP Service Pack 2 build 2600

system language : English

system up time : 2 minutes 7 seconds

program up time : 13 seconds

processors : 2x Genuine Intel(R) CPU T2050 @ 1.60GHz

physical memory : 1411/2046 MB (free/total)

free disk space : (C:) 83.76 GB

display mode : 1440x900, 32 bit

process id : $f48

allocated memory : 127.32 MB

executable : pctsSvc.exe

exec. date/time : 2008-03-04 17:49

version : 5.5.0.75

compiled with : Delphi 2006

madExcept version : 3.0f beta 1

callstack crc : $91c2e4d2, $03cdd515, $03cdd515

exception number : 1

exception class : EInvalidPointer

exception message : Invalid pointer operation.



thread $f4c:

51f2a13d +00d rtl100.bpl System TInterfacedObject.BeforeDestruction

51f26a0d +009 rtl100.bpl System @BeforeDestruction

51f265c4 +008 rtl100.bpl System TObject.Free

51f3ac28 +008 rtl100.bpl Sysutils FreeAndNil

00448ed8 +054 pctsSvc.exe madExcept InterceptFinalizeUnits

51f27682 +056 rtl100.bpl System @Halt0

7c923f2c +13d ntdll.dll LdrShutdownProcess

7c81cde9 +00f kernel32.dll ExitProcess

51f276ec +0c0 rtl100.bpl System @Halt0

004aefe2 +38e pctsSvc.exe pctsSvc 287 +174 initialization



modules:

00320000 SysAccess.dll 5.5.1.0 C:\Program Files\Spyware Doctor

00350000 ikdll.dll 5.0.2.1040 C:\Program Files\Spyware Doctor

00380000 commhlpr.dll 5.5.1.0 C:\Program Files\Spyware Doctor

003a0000 RegHelper.dll 5.5.1.0 C:\Program Files\Spyware Doctor

003c0000 filehlpr.dll 5.5.1.0 C:\Program Files\Spyware Doctor

00400000 pctsSvc.exe 5.5.0.75 C:\Program Files\Spyware Doctor

004f0000 CommOM.dll 5.5.1.4 C:\Program Files\Spyware Doctor

00650000 CommLib.dll 5.5.1.0 C:\Program Files\Spyware Doctor

00760000 inethlpr.dll 5.5.1.3 C:\Program Files\Spyware Doctor

007c0000 sdcore.dll 5.5.1.3 C:\Program Files\Spyware Doctor

02ea0000 FileStorage.sdp 5.5.1.0 C:\Program Files\Spyware Doctor

02f00000 Settings.sdp 5.5.1.0 C:\Program Files\Spyware Doctor

02f20000 IDBLib.sdp 5.5.1.0 C:\Program Files\Spyware Doctor

02f70000 SDInfo.sdp 5.5.1.0 C:\Program Files\Spyware Doctor

03610000 SDExtra.sdp 5.5.1.2 C:\Program Files\Spyware Doctor

03660000 Immunizer.sdp 5.5.1.0 C:\Program Files\Spyware Doctor

03680000 Localizer.sdp 5.5.1.0 C:\Program Files\Spyware Doctor

037f0000 NfyMan.sdp 5.5.1.1 C:\Program Files\Spyware Doctor

03810000 BH.dll 5.5.1.0 C:\Program Files\Spyware Doctor

03860000 Normaliz.dll 6.0.5441.0 C:\WINDOWS\system32

03a80000 RebootManager.sdp 5.5.1.0 C:\Program Files\Spyware Doctor

03ab0000 scaneng.sdp 5.5.1.0 C:\Program Files\Spyware Doctor

03c00000 stasks.sdp 5.5.1.1 C:\Program Files\Spyware Doctor

03c30000 whitelist.sdp 5.5.1.0 C:\Program Files\Spyware Doctor

03d80000 grregistry.SDP 5.5.1.0 C:\Program Files\Spyware Doctor\plugins

0b090000 Browsers.SDP 5.5.1.1 C:\Program Files\Spyware Doctor\plugins

0b0e0000 cookie.sdp 5.5.1.0 C:\Program Files\Spyware Doctor\plugins

0b120000 grfiles.SDP 5.5.1.2 C:\Program Files\Spyware Doctor\plugins

0b170000 PCToolsComponents.bpl 5.5.0.5 C:\Program Files\Spyware Doctor

0b1e0000 SH.dll 5.5.1.1 C:\Program Files\Spyware Doctor

0b220000 KLGuard.SDP 5.5.1.0 C:\Program Files\Spyware Doctor\plugins

0b2a0000 Network.SDP 5.5.1.0 C:\Program Files\Spyware Doctor\plugins

0b400000 Process.SDP 5.5.1.1 C:\Program Files\Spyware Doctor\plugins

0b480000 SDNET.SDP 5.5.1.0 C:\Program Files\Spyware Doctor\plugins

0b510000 StartUp.SDP 5.5.1.0 C:\Program Files\Spyware Doctor\plugins

10000000 PCTWSC.dll 1.0.0.12 C:\Program Files\Spyware Doctor

14200000 quarantine.sdp 5.5.1.0 C:\Program Files\Spyware Doctor

20000000 xpsp2res.dll 5.1.2600.2180 C:\WINDOWS\system32

51f20000 rtl100.bpl 10.0.2288.42451 C:\Program Files\Spyware Doctor

52000000 vcl100.bpl 10.0.2288.42451 C:\Program Files\Spyware Doctor

58d40000 Wship6.dll 5.1.2600.2180 C:\WINDOWS\system32

5a000000 klg.dat 5.5.0.2 C:\Program Files\Spyware Doctor

5ad70000 uxtheme.dll 6.0.2900.2180 C:\WINDOWS\system32

5b860000 NETAPI32.dll 5.1.2600.2976 C:\WINDOWS\system32

5c060000 SrClient.dll 5.1.2600.2180 C:\WINDOWS\system32

5d090000 COMCTL32.dll 5.82.2900.2982 C:\WINDOWS\system32

5edd0000 olepro32.dll 5.1.2600.2180 C:\WINDOWS\system32

666f0000 inetmib1.dll 5.1.2600.2180 C:\WINDOWS\system32

692c0000 framedyn.dll 5.1.2600.2180 C:\WINDOWS\System32\Wbem

71aa0000 WS2HELP.dll 5.1.2600.2180 C:\WINDOWS\system32

71ab0000 WS2_32.dll 5.1.2600.2180 C:\WINDOWS\system32

71ad0000 wsock32.dll 5.1.2600.2180 C:\WINDOWS\system32

71b20000 mpr.dll 5.1.2600.2180 C:\WINDOWS\system32

71bf0000 SAMLIB.dll 5.1.2600.2180 C:\WINDOWS\system32

71f60000 snmpapi.dll 5.1.2600.2180 C:\WINDOWS\system32

73000000 winspool.drv 5.1.2600.2180 C:\WINDOWS\system32

74c80000 oleacc.dll 4.2.5406.0 C:\WINDOWS\system32

74ed0000 wbemsvc.dll 5.1.2600.2180 C:\WINDOWS\system32\wbem

74ef0000 wbemprox.dll 5.1.2600.2180 C:\WINDOWS\system32\wbem

75290000 wbemcomn.dll 5.1.2600.2180 C:\WINDOWS\system32\wbem

75690000 fastprox.dll 5.1.2600.2180 C:\WINDOWS\system32\wbem

76080000 MSVCP60.dll 6.2.3104.0 C:\WINDOWS\system32

76360000 WINSTA.dll 5.1.2600.2180 C:\WINDOWS\system32

76380000 msimg32.dll 5.1.2600.2180 C:\WINDOWS\system32

76390000 IMM32.DLL 5.1.2600.2180 C:\WINDOWS\system32

763b0000 comdlg32.dll 6.0.2900.2180 C:\WINDOWS\system32

767a0000 NTDSAPI.dll 5.1.2600.2180 C:\WINDOWS\system32

76b20000 ATL.DLL 3.5.2284.0 C:\WINDOWS\system32

76c90000 IMAGEHLP.DLL 5.1.2600.2180 C:\WINDOWS\system32

76d40000 MPRAPI.dll 5.1.2600.2180 C:\WINDOWS\system32

76d60000 iphlpapi.dll 5.1.2600.2912 C:\WINDOWS\system32

76e10000 adsldpc.dll 5.1.2600.2180 C:\WINDOWS\system32

76e80000 rtutils.dll 5.1.2600.2180 C:\WINDOWS\system32

76f20000 DNSAPI.dll 5.1.2600.3316 C:\WINDOWS\system32

76f50000 Wtsapi32.dll 5.1.2600.2180 C:\WINDOWS\system32

76f60000 WLDAP32.dll 5.1.2600.2180 C:\WINDOWS\system32

76fd0000 CLBCATQ.DLL 2001.12.4414.308 C:\WINDOWS\system32

77050000 COMRes.dll 2001.12.4414.258 C:\WINDOWS\system32

77120000 oleaut32.dll 5.1.2600.3266 C:\WINDOWS\system32

773d0000 comctl32.dll 6.0.2900.2982 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03

774e0000 ole32.dll 5.1.2600.2726 C:\WINDOWS\system32

77690000 NTMARTA.DLL 5.1.2600.2180 C:\WINDOWS\system32

77920000 SETUPAPI.dll 5.1.2600.2180 C:\WINDOWS\system32

77c00000 version.dll 5.1.2600.2180 C:\WINDOWS\system32

77c10000 msvcrt.dll 7.0.2600.2180 C:\WINDOWS\system32

77c70000 msv1_0.dll 5.1.2600.2180 C:\WINDOWS\system32

77cc0000 ACTIVEDS.dll 5.1.2600.2180 C:\WINDOWS\system32

77dd0000 ADVAPI32.dll 5.1.2600.2180 C:\WINDOWS\system32

77e70000 RPCRT4.dll 5.1.2600.3173 C:\WINDOWS\system32

77f10000 GDI32.dll 5.1.2600.3316 C:\WINDOWS\system32

77f60000 SHLWAPI.dll 6.0.2900.3199 C:\WINDOWS\system32

77fe0000 Secur32.dll 5.1.2600.2180 C:\WINDOWS\system32

78000000 iertutil.dll 7.0.6000.16674 C:\WINDOWS\system32

78050000 wininet.dll 7.0.6000.16674 C:\WINDOWS\system32

7c800000 kernel32.dll 5.1.2600.3119 C:\WINDOWS\system32

7c900000 ntdll.dll 5.1.2600.2180 C:\WINDOWS\system32

7c9c0000 shell32.dll 6.0.2900.3241 C:\WINDOWS\system32

7df70000 oledlg.dll 5.1.2600.3016 C:\WINDOWS\system32

7e410000 USER32.dll 5.1.2600.3099 C:\WINDOWS\system32



processes:

000 Idle

004 System normal

494 smss.exe normal C:\WINDOWS\system32

4f8 csrss.exe normal C:\WINDOWS\system32

518 winlogon.exe high C:\WINDOWS\system32

544 services.exe normal C:\WINDOWS\system32

550 lsass.exe normal C:\WINDOWS\system32

60c Ati2evxx.exe normal C:\WINDOWS\system32

61c svchost.exe normal C:\WINDOWS\system32

684 svchost.exe normal C:\WINDOWS\system32

748 svchost.exe normal C:\WINDOWS\System32

7e4 svchost.exe normal C:\WINDOWS\system32

0dc svchost.exe normal C:\WINDOWS\system32

1d0 WLTRYSVC.EXE normal C:\WINDOWS\System32

1f8 bcmwltry.exe normal C:\WINDOWS\System32

238 aswUpdSv.exe normal C:\Program Files\Alwil Software\Avast4

288 ashServ.exe high C:\Program Files\Alwil Software\Avast4

41c spoolsv.exe normal C:\WINDOWS\system32

77c CreativeLicensing.exe normal C:\Program Files\Common Files\Creative Labs Shared\Service

798 CTsvcCDA.exe normal C:\WINDOWS\system32

7a8 cvpnd.exe normal C:\Program Files\chr vpn client

0c8 MDM.EXE normal C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG

140 sqlservr.exe normal C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn

170 pctsAuxs.exe normal C:\Program Files\Spyware Doctor

3d0 svchost.exe normal C:\WINDOWS\system32

8d8 ashMaiSv.exe normal C:\Program Files\Alwil Software\Avast4

8f4 ashWebSv.exe normal C:\Program Files\Alwil Software\Avast4

9cc alg.exe normal C:\WINDOWS\System32

c68 Ati2evxx.exe normal C:\WINDOWS\system32

c94 userinit.exe normal C:\WINDOWS\system32

d04 Explorer.EXE normal C:\WINDOWS

d20 wmiprvse.exe normal C:\WINDOWS\system32\wbem

d88 wmiprvse.exe normal C:\WINDOWS\system32\wbem

e88 WLTRAY.exe normal C:\WINDOWS\system32

eac stsystra.exe normal C:\WINDOWS

ecc quickset.exe normal C:\Program Files\Dell\QuickSet

ee0 SynTPEnh.exe normal C:\Program Files\Synaptics\SynTP

f0c cli.exe high C:\Program Files\ATI Technologies\ATI.ACE

f3c CTSysVol.exe normal C:\Program Files\Creative\SBAudigy\Surround Mixer

f48 pctsSvc.exe normal C:\Program Files\Spyware Doctor

f64 Rundll32.exe normal C:\WINDOWS\system32

f74 AndreaVC.exe normal C:\Program Files\Creative\VoiceCenter

f88 tfswctrl.exe normal C:\WINDOWS\system32\dla

f98 PCMService.exe normal C:\Program Files\Dell\MediaDirect

fc4 ashDisp.exe normal C:\PROGRA~1\ALWILS~1\Avast4

fe8 iTunesHelper.exe normal C:\Program Files\iTunes

ff0 jusched.exe normal C:\Program Files\Java\jre1.6.0_05\bin

164 Reader_sl.exe normal C:\Program Files\Adobe\Reader 8.0\Reader

158 netWaiting.exe normal C:\Program Files\NetWaiting

388 GoogleToolbarNotifier.exe normal C:\Program Files\Google\GoogleToolbarNotifier

554 ctfmon.exe normal C:\WINDOWS\system32

718 pctsTray.exe normal C:\Program Files\Spyware Doctor

654 imapi.exe normal C:\WINDOWS\system32

650 msmsgs.exe normal C:\Program Files\Messenger

6fc clclean.0001 normal C:\DOCUME~1\Mama\LOCALS~1\Temp

858 wuauclt.exe normal C:\WINDOWS\system32

8d0 sqlmangr.exe normal C:\Program Files\Microsoft SQL Server\80\Tools\Binn

45c WZQKPICK.EXE normal C:\Program Files\WinZip

a38 iPodService.exe normal C:\Program Files\iPod\bin



hardware:

+ Batteries

- Microsoft AC Adapter

- Microsoft ACPI-Compliant Control Method Battery

+ Computer

- ACPI Multiprocessor PC

+ Disk drives

- Hitachi HTS541612J9SA00

+ Display adapters

- ATI Mobility Radeon X1300 (driver 8.261.0.0)

+ DVD/CD-ROM drives

- Optiarc DVD+-RW AD-5540A

+ Human Interface Devices

- USB Human Interface Device

+ IDE ATA/ATAPI controllers

- Intel(R) 82801GBM/GHM (ICH7-M Family) Serial ATA Storage Controller - 27C4 (driver 7.0.0.1020)

- Primary IDE Channel

- Ricoh Memory Stick Host Controller (driver 1.0.1.12)

- Ricoh MMC Host Controller (driver 1.0.0.6)

- Ricoh xD-Picture Card Host Controller (driver 1.0.2.4)

- Secondary IDE Channel

+ IEEE 1394 Bus host controllers

- OHCI Compliant IEEE 1394 Host Controller

+ Keyboards

- Standard 101/102-Key or Microsoft Natural PS/2 Keyboard

+ Mice and other pointing devices

- HID-compliant mouse

- Synaptics PS/2 Port Pointing Device (driver 8.2.4.6)

+ Modems

- Conexant HDA D110 MDC V.92 Modem (driver 7.32.0.0)

+ Monitors

- Default Monitor

- Default Monitor

- Default Monitor

- Default Monitor

+ Network adapters

- 1394 Net Adapter

- Broadcom 440x 10/100 Integrated Controller (driver 4.52.0.0)

- Dell Wireless 1500 Draft 802.11n WLAN Mini-Card (driver 4.100.15.5)

+ Processors

- Genuine Intel(R) CPU T2050 @ 1.60GHz

- Genuine Intel(R) CPU T2050 @ 1.60GHz

+ Secure Digital host controllers

- SDA Standard Compliant SD Host Controller

+ Sound, video and game controllers

- Audio Codecs

- Legacy Audio Drivers

- Legacy Video Capture Devices

- Media Control Devices

- SigmaTel High Definition Audio CODEC (driver 5.10.0.4995)

- Video Codecs

+ System devices

- ACPI Lid

- ACPI Power Button

- ACPI Sleep Button

- ACPI Thermal Zone

- Direct memory access controller

- High Precision Event Timer (driver 7.0.0.1011)

- Intel(R) 82801 PCI Bridge - 2448 (driver 7.0.0.1011)

- Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0 (driver 7.0.0.1020)

- Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D6 (driver 7.0.0.1020)

- Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA (driver 7.0.0.1020)

- Intel(R) 82801GBM (ICH7-M) LPC Interface Controller - 27B9 (driver 7.0.0.1020)

- ISAPNP Read Data Port

- Logical Disk Manager

- Microcode Update Device

- Microsoft ACPI-Compliant System

- Microsoft Composite Battery

- Microsoft System Management BIOS Driver

- Microsoft UAA Bus Driver for High Definition Audio

- Microsoft Windows Management Interface for ACPI

- Mobile Intel(R) 955XM/945GM/PM/GMS/940GML Express PCI Express Root Port - 27A1 (driver 7.1.0.1011)

- Mobile Intel(R) 955XM/945GM/PM/GMS/940GML Express Processor to DRAM Controller – 27A0 (driver 7.1.0.1011)

- Numeric data processor

- OpenManage Client Instrumentation device driver (driver 7.0.382.0)

- PCI bus

- Plug and Play Software Device Enumerator

- Programmable interrupt controller

- System board

- System board

- System board

- System board

- System CMOS/real time clock

- System speaker

- System timer

- Terminal Server Device Redirector

- Terminal Server Keyboard Driver

- Terminal Server Mouse Driver

- Volume Manager

+ Universal Serial Bus controllers

- Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8 (driver 7.2.2.1001)

- Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9 (driver 7.2.2.1001)

- Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA (driver 7.2.2.1001)

- Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB (driver 7.2.2.1001)

- Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC (driver 7.2.2.1001)

- USB Root Hub

- USB Root Hub

- USB Root Hub

- USB Root Hub

- USB Root Hub



cpu registers:

eax = 00ebc050

ebx = 51f2a13d

ecx = 00327bc4

edx = 51f2a13d

esi = 51f2a13d

edi = 00338374

eip = 51f2a13d

esp = 0012fce4

ebp = 0012fd60



stack dump:

0012fce4 3d a1 f2 51 de fa ed 0e - 01 00 00 00 07 00 00 00 =..Q............

0012fcf4 f8 fc 12 00 3d a1 f2 51 - 50 c0 eb 00 3d a1 f2 51 ....=..QP...=..Q

0012fd04 3d a1 f2 51 74 83 33 00 - 60 fd 12 00 14 fd 12 00 =..Qt.3.`.......

0012fd14 02 00 00 00 f4 3d f2 51 - b4 a0 32 00 d0 21 ed 00 .....=.Q..2..!..

0012fd24 3d a1 f2 51 9b 31 32 00 - 36 00 00 00 10 6a f2 51 =..Q.12.6....j.Q

0012fd34 01 21 ed 00 d0 21 ed 00 - 9f 82 32 00 b4 a0 32 00 .!...!....2...2.

0012fd44 36 00 00 00 c7 65 f2 51 - 2d ac f3 51 e0 a0 32 00 6....e.Q-..Q..2.

0012fd54 68 fd 12 00 4c 6e f2 51 - 60 fd 12 00 80 fd 12 00 h...Ln.Q`.......

0012fd64 f7 71 f2 51 d8 fd 12 00 - e3 6f f2 51 80 fd 12 00 .q.Q.....o.Q....

0012fd74 4c 00 fa 51 04 28 fa 51 - d8 27 fa 51 e4 fd 12 00 L..Q.(.Q.'.Q....

0012fd84 de 8e 44 00 87 76 f2 51 - e4 fd 12 00 d4 fd 12 00 ..D..v.Q........

0012fd94 04 28 fa 51 d8 31 24 00 - 81 14 32 00 00 00 00 00 .(.Q.1$...2.....

0012fda4 48 95 33 00 00 00 00 00 - b4 ff 12 00 34 d8 4a 00 H.3.........4.J.

0012fdb4 ed 00 00 00 08 f0 4a 00 - 00 00 00 00 00 00 00 00 ......J.........

0012fdc4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

0012fdd4 0c 4c de 16 78 fe 12 00 - d4 70 f2 51 e4 fd 12 00 .L..x....p.Q....

0012fde4 04 fe 12 00 a7 11 90 7c - 00 00 32 00 00 00 00 00 .......|..2.....

0012fdf4 01 00 00 00 d8 31 24 00 - 00 00 00 00 c8 30 24 00 .....1$......0$.

0012fe04 88 fe 12 00 31 3f 92 7c - 38 95 33 00 00 00 32 00 ....1?.|8.3...2.

0012fe14 00 00 00 00 01 00 00 00 - 00 00 00 00 8e e8 90 7c ...............|



disassembling:

[...]

004aefd8 ret

004aefd9 jmp -$ade0e ($4011d0) ; System.@HandleFinally (rtl100.bpl)

004aefde jmp loc_4aefce

004aefe0 287 pop esi

004aefe1 pop ebx

004aefe2 > call -$addcf ($401218) ; System.@Halt0 (rtl100.bpl)



Thanks.

AChen
06-19-2008, 01:02 AM
Hi ThinkingWolf,

Could you please send the bug report file and attach to this thread. It should be located in the Spyware doctor directory (c:\Program Files\Spyware doctor\bugreport)

I will then escalate the info to the developers to investigate.

ThinkingWolf
06-19-2008, 10:14 AM
Thanks, here is the file.

I had to truncate the file to meet your file size limitations; I clipped off all but the most recent entry - hope it's still valid.