email Protection Disabled

[ronin4]

Since the start of this week, everytime i power on my pc Spyware Doc comes up ;
Email Protection Disabled
Layer Service Provider (LSP) installed by Spyware Doctor could not be found.
Email protection is now disabled. Please refer to help for more info.....

I did go to help but it wasnt much.........well, help !?!

Before now i never even knew i had this as i dont use Outlook or anything just my ISP home page for emails.

Can anyone tell me whats going on?

[gmccowboy]

I'm having the same problem (among others). I just bought & installed SD+AV 5.5.1.322 yesterday. I opened a service ticket.

[AChen]

Please be aware that Email guard problem you are experiencing has been addressed with our latest release of Spyware Doctor, please perform an uninstall and upgrade to resolve the issue.

*NOTE* Please make sure you have downloaded the latest version of Spyware Doctor from our website, check Reinstall instructions for more details.

Uninstall:
1. Ensure that you have fully exited the application. To fully exit from Spyware Doctor please right click on the Spyware Doctor icon in the notification area (next to the clock on the Windows taskbar) and select Shutdown from the menu that appears. Please also close any instances of Internet Explorer or other browsers.
2. Perform an uninstall of Spyware Doctor from:
Start > Programs > Spyware Doctor > Uninstall Spyware Doctor
3. **IMPORTANT** Make sure that the Spyware Doctor folder (which by default would be under 'C:\Program Files') no longer exists. If the 'Spyware Doctor' folder still exists, please delete the folder.

Re-Install:
1. Download Spyware Doctor directly from www.pctools.com/spyware-doctor/download/
2. Install Spyware Doctor that was downloaded in step #1 above

If the problem persists:
Can you please let me know what was being done with Spyware Doctor before you were prompted with the Email Guard error message?

Did this problem occur after a smart update or after upgrading Spyware Doctor to our later version, if so which version of Spyware Doctor were you running previously.

The more detailed information including actual error messages, or any other useful information you can provide us with the better we can troubleshoot the problem for you.

Please complete the following to troubleshoot the problem further.

Send us the LSP Log:
1. Click on Start - Run
2. Type "cmd" and click OK
3. Type in "cd C:\Program Files\Spyware Doctor\NetworkLayer\" and hit Enter
4. Type "pctcffix.exe -L > lsplist.txt" and hit Enter
5. Navigate to C:\Program Files\Spyware Doctor\NetworkLayer\ and send us the "lsplist.txt" file on your next reply.

Reinstall Email Guard LSP:
1. Shut Down Spyware Doctor (Right-click on the system tray icon and select "ShutDown"
2. Click on Start - Run
3. Type "cmd" and click OK
4. Type in "cd C:\Program Files\Spyware Doctor\NetworkLayer\" and hit Enter
5. Type "pctcffix.exe –i" and hit Enter
6. Type "pctcffix.exe –p" and hit Enter
7. Re-Launch Spyware Doctor

[gmccowboy]

Resolved.
Thanks very much (saving this for future reference!)

[metro98]

That's all well and good, but what happens when using a promotional magazine version (5.5.0.212) with a key that only works with that version and not with any updated version?

This is the first time i've installed PC Tools Internet Security and the LSP warning comes up at each start of my laptop. Anti-Spam not working. Anyone have a solution please, otherwise I'll have to uninstall and go back to Norton (rather reluctantly, as I was hoping for a better replacement!)

I tried the newer release, the problem doesn't occur when I install it, but obviously I don't have a key to use that version!