pop ups from fc.pc-on internet.com HELP

[jacinto]

Hi,

on Thursday, I started getting pop ups from several websites, mostly fc.pc-on-internet, downloaded Spyware Doctor, found the infection, and removed it.


the apparent infection was caused by a Dialer.Instant_Access. OK, so far so good. NExt i go back online, and guess what, the pop ups appear again. Repeat the procedure, scan, remove infection, back online, pop ups again, scan, remove infection, etc. this has been going non stop since last Thursday.

Downloaded an antivirus, and first result was a trojan which i immediately removed. trojan was win32: Delf-GAJ

problem keeps going on. Spyware doctor supposedly can remove this, but it cant. I am really upset that i purchase a product that promises to get rid of my problem, and it simply doesnt.

The last things i did was to run the malware tool just after knowing i had the infection again. it created its order ticket, and its file. It also located the infection for me to remove.

i dont know what to do, i dont know who can help. I am so desperate that i am willing to reformat my C drive back to factory settings...but dont know if that will solve the problem.

Personally, i have no issue with reformatting (have no data on this PC, so no issues) as long as i get my PC back and the problem gets solved.

Can anyone help in any way

thanks

j

[mjq424]

Hi
The Delf Trojan is a right pain to remove, it often requires special tools.
To help you with your problem, please download Hijack This (http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe)

Doubleclick HJTInstall.exe to install it.
By default it will install to C:\Program Files\Trend Micro\HijackThis.
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed, it will launch Hijackthis.
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
Copy/Paste the log to your next reply please.
Don't use the Analyse This button, its findings are dangerous if misinterpreted.
Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

[jacinto]

thanks matt,

truly appreciate your help. i am being told that my text is too long, and should shorten to 13000 characters, so will post in 2 halfs

j

[jacinto]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:58:04, on 03/03/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16609)
Boot mode: Normal

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Acer\ALaunch\ALaunchSvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\igfxtray.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Acer\Empowering Technology\eDSMSNfix.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Acer\Empowering Technology\eNet\eNet Service.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Windows\system32\svchost.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Users\german\AppData\Local\aofkjevgjf.exe
C:\Users\german\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
C:\Windows\ehome\ehmsas.exe
C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
C:\Acer\Empowering Technology\ENET\ENMTRAY.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EX E
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe
\?\C:\Windows\system32\wbem\WMIADAP.EXE

[jacinto]

this is the rest of the report


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.uk.acer.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ycomp/defaults/su/*http://uk.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\system32\ActiveToolBand.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ALaunch] C:\Acer\ALaunch\AlaunchClient.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [eDSMSNfix] C:\Acer\Empowering Technology\eDSMSNfix.exe
O4 - HKLM\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [SetPanel] C:\Acer\APanel\APanel.cmd
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [aofkjevgjf] c:\users\german\appdata\local\aofkjevgjf.exe aofkjevgjf
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: eNetHook.dll
O20 - Winlogon Notify: avgwlntf - C:\Windows\SYSTEM32\avgwlntf.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: ALaunch Service (ALaunchService) - Unknown owner - C:\Acer\ALaunch\ALaunchSvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 15727 bytes

[mjq424]

Hi
Thanks for the log, I'm looking at it now, will get back to you ASAP.

[jacinto]

thanks matt

[mjq424]

Hi

Remove some of your Anti Virus programs.
You are operating your computer with multiple Anti Virus programs running in memory at once:
Avast
AVG
Norton/Symantec

Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two or more anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.

Please remove two of them.

Disable Spybot's TeaTimer. This is a two step process.

Spybot S&D's tea timer normally provides real-time protection from spyware, however it may interfere with what we need to do. We will disable it until the machine is clean when it can be re-enabled.

First step: Right-click the Spybot Icon in the System Tray (looks like a blue/white calendar with a padlock symbol)
If you have the new version 1.5, Click once on Resident Protection, then Right click the Spybot icon again and make sure Resident Protection is now Unchecked. The Spybot icon in the System tray should now be now colorless.
If you have Version 1.4, Click on Exit Spybot S&D Resident Second step, For Either Version : Open Spybot S&D
Click Mode, choose Advanced Mode
Go To the bottom of the Vertical Panel on the Left, Click Tools
then, also in left panel, click Resident shows a red/white shield.
If your firewall raises a question, say OK
In the Resident protection status frame, Uncheck the box labeled Resident "Tea-Timer"(Protection of over-all system settings) active
OK any prompts.
Use File, Exit to terminate Spybot
Reboot your machine for the changes to take effect.
Don't forget to re-enable it, when your computer is clean.

Download Combofix from any of the links below, and save it to your desktop. For information regarding this download, please visit this webpage: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1 (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)
Link 2 (http://www.forospyware.com/sUBs/ComboFix.exe)
Link 3 (http://subs.geekstogo.com/ComboFix.exe)


**Note: It is important that it is saved directly to your desktop**

--------------------------------------------------------------------

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

--------------------------------------------------------------------

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall

ComboFix disconnects your machine from the internet. The connection is automatically restored before ComboFix completes its run. If ComboFix runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine

[jacinto]

Hi

Remove some of your Anti Virus programs.
You are operating your computer with multiple Anti Virus programs running in memory at once:
Avast
AVG
Norton/Symantec


Please remove two of them.



Done



Disable Spybot's TeaTimer. This is a two step process.




cant find tea timer.

i did have spybot, but removed it when i got spyware doctor. clearly missed teatimer. i have no idea where is it. looked for it in "install-remove programs" but nothing.

also ran Start/search/teatimer.exe and got nothing

please advise if i should go ahead with previous instruction or wait for finding teatimer.exe

[mjq424]

Hi
This is probably an orphaned registry value and can be dealt with later. Please continue as it should not influence further steps.
Thanks

[jacinto]

same problem with the number of characters. will post combofix in 2 parts, then generate the next report. thanks

[jacinto]

ComboFix 08-03-03.16 - german 2008-03-03 22:15:57.1 - NTFSx86
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1254 [GMT 0:00]
Running from: C:\Users\german\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\Users\german\AppData\Local\aofkjevgjf.dat
C:\Users\german\AppData\Local\aofkjevgjf.exe
C:\Users\german\AppData\Local\aofkjevgjf_nav.dat
c:\Users\german\AppData\Local\aofkjevgjf_navps.dat
C:\Users\german\AppData\Roaming\macromedia\Flash Player\#SharedObjects\6BQMN8B6\iforex.com
C:\Users\german\AppData\Roaming\macromedia\Flash Player\#SharedObjects\6BQMN8B6\iforex.com\Emerp\Ev ents\flash_object.swf\user_data.sol
C:\Users\german\AppData\Roaming\macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#ifo rex.com
C:\Users\german\AppData\Roaming\macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#ifo rex.com\settings.sol

.
((((((((((((((((((((((((( Files Created from 2008-02-03 to 2008-03-03 )))))))))))))))))))))))))))))))
.

2008-03-03 22:13 . 2006-11-02 09:44 320,000 --a------ C:\Windows\System32\CF24756.exe
2008-03-03 18:57 . 2008-03-03 18:57 <DIR> d-------- C:\Program Files\Trend Micro
2008-03-03 14:18 . 2008-03-03 15:05 <DIR> d-------- C:\Users\All Users\Kaspersky Lab
2008-03-03 14:18 . 2008-03-03 15:05 <DIR> d-------- C:\ProgramData\Kaspersky Lab
2008-03-03 14:18 . 2008-03-03 14:18 <DIR> d-------- C:\Program Files\Kaspersky Lab
2008-03-03 14:15 . 2008-03-03 14:15 <DIR> d-------- C:\kav
2008-03-01 19:10 . 2008-03-03 21:04 <DIR> d-------- C:\Users\Normal User\AppData\Roaming\AVG7
2008-03-01 16:01 . 2008-03-03 21:04 <DIR> d-------- C:\Users\german\AppData\Roaming\AVG7
2008-03-01 15:53 . 2008-03-03 21:04 <DIR> d-------- C:\Users\All Users\avg7
2008-03-01 15:53 . 2008-03-03 21:04 <DIR> d-------- C:\ProgramData\avg7
2008-03-01 13:21 . 2008-03-01 13:21 <DIR> d-------- C:\Program Files\Alwil Software
2008-02-29 13:43 . 2008-03-03 22:09 <DIR> d-a------ C:\Users\All Users\TEMP
2008-02-29 13:43 . 2008-03-03 22:09 <DIR> d-a------ C:\ProgramData\TEMP
2008-02-29 13:43 . 2007-12-10 14:53 81,288 --a------ C:\Windows\System32\drivers\iksyssec.sys
2008-02-29 13:43 . 2007-12-10 14:53 66,952 --a------ C:\Windows\System32\drivers\iksysflt.sys
2008-02-29 13:43 . 2008-02-01 12:55 42,376 --a------ C:\Windows\System32\drivers\ikfilesec.sys
2008-02-29 13:43 . 2007-12-10 14:53 29,576 --a------ C:\Windows\System32\drivers\kcom.sys
2008-02-29 13:42 . 2008-02-29 13:42 <DIR> d-------- C:\Users\german\AppData\Roaming\PC Tools
2008-02-29 13:42 . 2008-03-03 21:37 <DIR> d-------- C:\Program Files\Spyware Doctor
2008-02-29 09:28 . 2008-02-29 09:29 <DIR> d-------- C:\Users\All Users\Lavasoft
2008-02-29 09:28 . 2008-02-29 09:29 <DIR> d-------- C:\ProgramData\Lavasoft
2008-02-29 09:28 . 2008-02-29 09:28 <DIR> d-------- C:\Program Files\Lavasoft
2008-02-28 20:28 . 2008-02-28 20:28 <DIR> d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-02-28 18:33 . 2008-02-28 18:33 <DIR> dr------- C:\Users\Normal User\Searches
2008-02-28 18:32 . 2008-02-28 18:33 <DIR> dr------- C:\Users\Normal User\Videos
2008-02-28 18:32 . 2008-02-28 18:33 <DIR> dr------- C:\Users\Normal User\Saved Games
2008-02-28 18:32 . 2008-02-28 18:33 <DIR> dr------- C:\Users\Normal User\Pictures
2008-02-28 18:32 . 2008-02-28 18:33 <DIR> dr------- C:\Users\Normal User\Music
2008-02-28 18:32 . 2008-02-28 18:33 <DIR> dr------- C:\Users\Normal User\Links
2008-02-28 18:32 . 2008-02-28 18:33 <DIR> dr------- C:\Users\Normal User\Downloads
2008-02-28 18:32 . 2008-02-28 18:33 <DIR> dr------- C:\Users\Normal User\Documents
2008-02-28 18:32 . 2008-02-28 18:32 <DIR> dr------- C:\Users\Normal User\Contacts
2008-02-28 18:32 . 2006-11-02 12:37 <DIR> d-------- C:\Users\Normal User\AppData\Roaming\Media Center Programs
2008-02-28 18:32 . 2008-02-28 15:38 <DIR> d-------- C:\Users\Normal User\AppData\Roaming\Apple Computer
2008-02-28 18:32 . 2008-02-28 18:33 <DIR> d--h----- C:\Users\Normal User\AppData
2008-02-28 15:37 . 2008-02-28 15:38 54,156 --ah----- C:\Windows\QTFont.qfn
2008-02-28 15:37 . 2008-02-28 15:38 1,409 --a------ C:\Windows\QTFont.for
2008-02-20 13:43 . 2008-02-28 17:53 <DIR> d-------- C:\Users\german\AppData\Roaming\Move Networks
2008-02-20 00:03 . 2008-02-20 00:03 <DIR> d-------- C:\Program Files\Common Files\xing shared
2008-02-16 11:29 . 2008-01-10 05:50 1,244,672 --a------ C:\Windows\System32\mcmde.dll
2008-02-14 03:11 . 2008-02-14 03:11 194,560 --a------ C:\Windows\System32\WebClnt.dll
2008-02-14 03:11 . 2008-02-14 03:11 110,080 --a------ C:\Windows\System32\drivers\mrxdav.sys
2008-02-14 03:06 . 2008-02-14 03:06 3,504,696 --a------ C:\Windows\System32\ntkrnlpa.exe
2008-02-14 03:05 . 2008-02-14 03:05 4,247,552 --a------ C:\Windows\System32\GameUXLegacyGDFs.dll
2008-02-14 03:05 . 2008-02-14 03:05 1,686,528 --a------ C:\Windows\System32\gameux.dll
2008-02-14 02:23 . 2008-02-14 02:23 <DIR> d-------- C:\Users\german\AppData\Roaming\Apple Computer
2008-02-14 02:23 . 2008-02-14 02:23 <DIR> d-------- C:\Program Files\iTunes
2008-02-14 02:23 . 2008-02-14 02:23 <DIR> d-------- C:\Program Files\iPod
2008-02-14 02:22 . 2008-02-14 02:22 <DIR> d-------- C:\Program Files\Bonjour
2008-02-14 02:21 . 2008-02-14 02:23 <DIR> d-------- C:\Users\All Users\Apple Computer
2008-02-14 02:21 . 2008-02-14 02:23 <DIR> d-------- C:\ProgramData\Apple Computer
2008-02-14 02:21 . 2008-02-14 02:22 <DIR> d-------- C:\Program Files\QuickTime
2008-02-14 02:20 . 2008-02-14 02:20 <DIR> d-------- C:\Program Files\Apple Software Update
2008-02-14 02:18 . 2008-02-14 02:18 <DIR> d-------- C:\Users\All Users\Apple
2008-02-14 02:18 . 2008-02-14 02:18 <DIR> d-------- C:\ProgramData\Apple
2008-02-14 02:18 . 2008-02-14 02:18 <DIR> d-------- C:\Program Files\Common Files\Apple
2008-02-09 19:49 . 2008-02-09 19:49 <DIR> d-------- C:\Program Files\TVUPlayer
2008-02-07 16:47 . 2008-03-02 18:00 <DIR> d-------- C:\Program Files\Norton Security Scan

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))) ))
.
2008-03-03 15:18 --------- d-----w C:\ProgramData\Symantec
2008-03-03 15:17 --------- d-----w C:\Program Files\Symantec
2008-03-03 15:17 --------- d-----w C:\Program Files\Norton Internet Security
2008-03-03 15:17 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-02-29 12:37 --------- d-----w C:\Program Files\Java
2008-02-28 18:01 --------- d-----w C:\ProgramData\Microsoft Help
2008-02-28 18:01 --------- d-----w C:\Program Files\Microsoft Works
2008-02-28 18:01 --------- d-----w C:\Program Files\Google
2008-02-28 18:01 --------- d-----w C:\Program Files\Common Files\Skype
2008-02-28 18:01 --------- d-----w C:\Program Files\Common Files\Real
2008-02-14 03:06 803,328 ----a-w C:\Windows\system32\drivers\tcpip.sys
2008-02-14 03:06 45,112 ----a-w C:\Windows\system32\drivers\pciidex.sys
2008-02-14 03:06 3,470,392 ----a-w C:\Windows\System32\ntoskrnl.exe
2008-02-14 03:06 24,064 ----a-w C:\Windows\System32\netcfg.exe
2008-02-14 03:06 22,016 ----a-w C:\Windows\System32\netiougc.exe
2008-02-14 03:06 216,632 ----a-w C:\Windows\system32\drivers\netio.sys
2008-02-14 03:06 21,560 ----a-w C:\Windows\system32\drivers\atapi.sys
2008-02-14 03:06 17,464 ----a-w C:\Windows\system32\drivers\intelide.sys
2008-02-14 03:06 167,424 ----a-w C:\Windows\System32\tcpipcfg.dll
2008-02-14 03:06 154,624 ----a-w C:\Windows\system32\drivers\nwifi.sys
2008-02-14 03:06 109,624 ----a-w C:\Windows\system32\drivers\ataport.sys
2008-02-14 03:05 537,600 ----a-w C:\Windows\AppPatch\AcLayers.dll
2008-02-14 03:05 449,536 ----a-w C:\Windows\AppPatch\AcSpecfc.dll
2008-02-14 03:05 2,144,256 ----a-w C:\Windows\AppPatch\AcGenral.dll
2008-02-14 03:05 173,056 ----a-w C:\Windows\AppPatch\AcXtrnal.dll
2008-02-14 03:02 824,832 ----a-w C:\Windows\System32\wininet.dll
2008-02-14 03:02 56,320 ----a-w C:\Windows\System32\iesetup.dll
2008-02-14 03:02 52,736 ----a-w C:\Windows\AppPatch\iebrshim.dll
2008-02-14 03:02 26,624 ----a-w C:\Windows\System32\ieUnatt.exe
2008-02-08 19:51 --------- d-----w C:\Users\german\AppData\Roaming\Skype
2008-02-01 11:13 --------- d-----w C:\Program Files\MetaTrader - Alpari UK
2008-01-23 20:39 805 ----a-w C:\Windows\system32\drivers\SYMEVENT.INF
2008-01-23 20:39 123,952 ----a-w C:\Windows\system32\drivers\SYMEVENT.SYS
2008-01-23 20:39 10,740 ----a-w C:\Windows\system32\drivers\SYMEVENT.CAT
2008-01-20 14:51 --------- d-----w C:\Program Files\SopCast
2008-01-19 14:36 --------- d-----w C:\Users\german\AppData\Roaming\SopCast
2008-01-15 21:20 --------- d-----w C:\Users\german\AppData\Roaming\vlc
2008-01-15 20:04 --------- d-----w C:\Program Files\Common Files\Synacast
2008-01-15 19:34 --------- d-----w C:\Program Files\TVAnts
2008-01-15 11:02 --------- d-----w C:\Users\german\AppData\Roaming\TVU networks
2008-01-15 11:02 --------- d-----w C:\ProgramData\TVU networks
2008-01-15 09:54 10,537 ----a-w C:\Windows\system32\drivers\COH_Mon.cat
2008-01-15 05:28 706 ----a-w C:\Windows\system32\drivers\COH_Mon.inf
2008-01-12 18:32 23,904 ----a-w C:\Windows\system32\drivers\COH_Mon.sys
2008-01-11 10:08 --------- d-----w C:\Program Files\Common Files\Adobe
2008-01-11 03:01 211,000 ----a-w C:\Windows\system32\drivers\volsnap.sys
2008-01-11 03:01 1,060,920 ----a-w C:\Windows\system32\drivers\ntfs.sys
2008-01-10 10:16 --------- d-----w C:\Program Files\Windows Sidebar
2008-01-10 10:16 --------- d-----w C:\Program Files\Windows Mail
2008-01-10 10:10 11,776 ----a-w C:\Windows\System32\sbunattend.exe
2008-01-04 09:37 --------- d-----w C:\Users\german\AppData\Roaming\Talkback
2007-12-29 12:27 184,320 ----a-w C:\Windows\System32\libcurl.dll
2007-12-14 11:32 12,632 ----a-w C:\Windows\System32\lsdelete.exe
2007-12-12 08:25 9,728 ----a-w C:\Windows\System32\LAPRXY.DLL
2007-12-12 08:25 223,232 ----a-w C:\Windows\System32\WMASF.DLL
2007-12-12 08:25 1,327,104 ----a-w C:\Windows\System32\quartz.dll
2007-09-26 06:11 174 --sha-w C:\Program Files\desktop.ini
2007-09-28 12:13 16,384 --sha-w C:\Windows\ServiceProfiles\LocalService\AppData\Lo cal\Microsoft\Windows\History\History.IE5\index.da t
2007-09-28 12:13 32,768 --sha-w C:\Windows\ServiceProfiles\LocalService\AppData\Lo cal\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
2007-09-28 12:13 16,384 --sha-w C:\Windows\ServiceProfiles\LocalService\AppData\Ro aming\Microsoft\Windows\Cookies\index.dat
.

[jacinto]

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Run]
"Sidebar"="C:\Program Files\Windows Sidebar\sidebar.exe" [2008-01-10 10:10 1232896]
"ehTray.exe"="C:\Windows\ehome\ehTray.exe" [2006-11-02 12:35 125440]
"Acer Tour Reminder"="" []
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe" [2007-11-05 08:13 171448]
"updateMgr"="C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" [ ]
"WMPNSCFG"="C:\Program Files\Windows Media Player\WMPNSCFG.exe" [2006-11-02 12:36 201728]
"SpybotSD TeaTimer"="C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe" [ ]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run]
"Windows Defender"="C:\Program Files\Windows Defender\MSASCui.exe" [2007-09-25 23:37 1006264]
"ALaunch"="C:\Acer\ALaunch\AlaunchClient.exe" [ ]
"IgfxTray"="C:\Windows\system32\igfxtray.exe" [2006-11-06 01:02 98304]
"HotKeysCmds"="C:\Windows\system32\hkcmd.exe" [2006-11-06 01:05 106496]
"Persistence"="C:\Windows\system32\igfxpers.exe" [2006-11-06 01:02 81920]
"RtHDVCpl"="RtHDVCpl.exe" [2007-03-01 07:38 4390912 C:\Windows\RtHDVCpl.exe]
"SynTPEnh"="C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [2006-10-23 03:00 815104]
"eDataSecurity Loader"="C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe" [2007-02-07 07:04 464168]
"Acer Tour"="" []
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2006-11-21 04:44 107112]
"osCheck"="C:\Program Files\Norton Internet Security\osCheck.exe" [2006-11-21 04:42 22696]
"LManager"="C:\PROGRA~1\LAUNCH~1\LManager.exe" [2006-12-08 12:35 614400]
"eRecoveryService"="" []
"eDSMSNfix"="C:\Acer\Empowering Technology\eDSMSNfix.exe" [2007-02-08 17:40 13312]
"Acer Tour Reminder"="C:\Acer\AcerTour\Reminder.exe" [2007-01-17 16:01 151552]
"WarReg_PopUp"="C:\Acer\WR_PopUp\WarReg_PopUp.exe" [2006-11-05 20:48 57344]
"SetPanel"="C:\Acer\APanel\APanel.cmd" [ ]
"Symantec PIF AlertEng"="C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2007-11-28 19:51 583048]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-10-10 19:51 39792]
"QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [2008-01-31 23:13 385024]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2008-02-04 14:18 267048]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [2008-02-20 00:03 185896]

C:\Users\german\AppData\Roaming\Microsoft\Windows\ Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE [2006-10-27 03:24:54 98632]

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Empowering Technology Launcher.lnk - C:\Acer\Empowering Technology\eAPLauncher.exe [2007-03-22 10:56:44 528384]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=eNetHook.dll

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"UacDisableNotify"=dword:00000001
"InternetSettingsDisableNotify"=dword:00000001
"AutoUpdateDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpo licy\DomainProfile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpo licy\FirewallRules]
"{9AD97BE8-9399-41D8-A697-4600EF8BD101}"= C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\Acer Arcade Deluxe.exe:Acer Arcade Deluxe|Desc=Acer Arcade Deluxe
"{A466396A-B9D7-44F7-9D60-3BAE64855644}"= C:\Program Files\Acer Arcade Deluxe\DVDivine\DVDivine.exe:DVDivine|Desc=DVDivin e
"{B97FC05B-7756-43D0-B0D3-97D89F6D51F5}"= C:\Program Files\Acer Arcade Deluxe\VideoMagician\MagicDirector.exe:CyberLink MagicDirector|Desc=CyberLink MagicDirector
"{10A600E2-1475-4D64-97C2-BCAE74289E8F}"= C:\Program Files\Acer Arcade Deluxe\DV Wizard\PowerDV.exe:CyberLink PowerDV|Desc=CyberLink PowerDV
"{8C75BAA3-A66D-40DA-987C-A9B3E2A42DD6}"= UDP:C:\Program Files\Microsoft Office\Office12\ONENOTE.EXE:Microsoft Office OneNote
"{E68602A6-FF59-4238-980E-8F99D65D7629}"= TCP:C:\Program Files\Microsoft Office\Office12\ONENOTE.EXE:Microsoft Office OneNote
"{9B415CF3-052E-4BD8-81AD-284F764FB254}"= UDP:C:\Program Files\PPLive\PPLive.exe:PPLive
"{3F4A55A5-691F-4F9B-92F1-2826E6491FEB}"= TCP:C:\Program Files\PPLive\PPLive.exe:PPLive
"{F4389F71-25A2-461A-820A-D51D6B623ABD}"= UDP:C:\Program Files\Bonjour\mDNSResponder.exe:Bonjour
"{5AB2AC0E-F791-43DB-9213-262779233DEF}"= TCP:C:\Program Files\Bonjour\mDNSResponder.exe:Bonjour
"TCP Query User{68F17F91-8607-48B8-9E20-D1BF88306BE0}C:\program files\tvuplayer\tvuplayer.exe"= UDP:C:\program files\tvuplayer\tvuplayer.exe:TVUPlayer Component|Desc=TVUPlayer Component
"UDP Query User{D935549E-6C64-46A8-94C2-C508B0ECBA0E}C:\program files\tvuplayer\tvuplayer.exe"= TCP:C:\program files\tvuplayer\tvuplayer.exe:TVUPlayer Component|Desc=TVUPlayer Component
"TCP Query User{2D4DCF59-6173-4572-88E2-12F6D7578C8F}C:\program files\sopcast\adv\sopadver.exe"= UDP:C:\program files\sopcast\adv\sopadver.exe:SopCast Adver|Desc=SopCast Adver
"UDP Query User{E2CCB2DD-F339-4C04-B767-4B510D04BBB4}C:\program files\sopcast\adv\sopadver.exe"= TCP:C:\program files\sopcast\adv\sopadver.exe:SopCast Adver|Desc=SopCast Adver
"TCP Query User{2ACBA247-EEFA-4A21-9ECB-FD46716DED75}C:\program files\sopcast\sopcast.exe"= UDP:C:\program files\sopcast\sopcast.exe:SopCast Main Application|Desc=SopCast Main Application
"UDP Query User{680148EB-7BCB-469A-80FC-D64BDE97E818}C:\program files\sopcast\sopcast.exe"= TCP:C:\program files\sopcast\sopcast.exe:SopCast Main Application|Desc=SopCast Main Application
"{50868F3A-F66E-4636-B8D7-9D0E6A9689B1}"= UDP:C:\Program Files\iTunes\iTunes.exe:iTunes
"{C5690CB6-53EB-449A-A5B9-CF4BF4FA3CCB}"= TCP:C:\Program Files\iTunes\iTunes.exe:iTunes

[HKLM\~\services\sharedaccess\parameters\firewallpo licy\PublicProfile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpo licy\RestrictedServices\Static\System]
"DFSR-1"= RPort=5722|UDP:%SystemRoot%\system32\svchost.exe|S vc=DFSR:Allow inbound TCP traffic|

[HKLM\~\services\sharedaccess\parameters\firewallpo licy\StandardProfile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpo licy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\PPMate\ppmate.exe"= C:\Program Files\PPMate\ppmate.exe:*:Enabled:PPMate
"C:\Program Files\PPMate\ppamnet.exe"= C:\Program Files\PPMate\ppamnet.exe:*:Enabled:PPMate
"C:\Program Files\PPStream\PPStream.exe"= C:\Program Files\PPStream\PPStream.exe:*:Enabled:PPSÍøÂçµçÊÓ
"C:\Program Files\PPStream\PPSAP.exe"= C:\Program Files\PPStream\PPSAP.exe:*:Enabled:PPS ÍøÂç¼ÓËÙÆ÷

R0 PSDFilter;PSDFilter;C:\Windows\system32\DRIVERS\ps dfilter.sys [2007-02-07 07:04]
R0 PSDNServ;PSDNSERVER;C:\Windows\system32\drivers\PS DNServ.sys [2007-02-07 07:04]
R0 psdvdisk;psdvdisk;C:\Windows\system32\drivers\psdv disk.sys [2007-02-07 07:04]
R1 IDSvix86;Symantec Intrusion Prevention Driver;C:\PROGRA~2\Symantec\DEFINI~1\SymcData\idsd efs\20071220.001\IDSvix86.sys [2007-11-06 16:07]
R2 ALaunchService;ALaunch Service;C:\Acer\ALaunch\ALaunchSvc.exe [2007-01-26 21:24]
R2 eDataSecurity Service;eDataSecurity Service;"C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe" [2007-02-07 07:04]
R2 eNet Service;eNet Service;C:\Acer\Empowering Technology\eNet\eNet Service.exe [2006-12-29 03:07]
R2 eSettingsService;eSettings Service;C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe [2007-04-25 02:17]
R2 MobilityService;MobilityService;C:\Acer\Mobility Center\MobilityService.exe [2006-11-24 19:57]
R2 WMIService;ePower Service;C:\Acer\Empowering Technology\ePower\ePowerSvc.exe [2007-01-02 16:33]
R2 XAudio;XAudio;C:\Windows\system32\DRIVERS\xaudio.s ys [2006-08-05 00:39]
R3 igfx;igfx;C:\Windows\system32\DRIVERS\igdkmd32.sys [2006-11-06 02:29]
R3 NETw4v32;Intel(R) Wireless WiFi Link Adapter Driver for Windows Vista 32 Bit;C:\Windows\system32\DRIVERS\NETw4v32.sys [2007-02-24 22:14]
R3 SYMNDISV;SYMNDISV;C:\Windows\system32\Drivers\SYMN DISV.SYS [2007-10-30 19:55]
S3 BCM43XV;Broadcom Extensible 802.11 Network Adapter Driver;C:\Windows\system32\DRIVERS\bcmwl6.sys [2006-12-19 04:18]

*Newly Created Service* - COMHOST
.
Contents of the 'Scheduled Tasks' folder
"2008-02-29 20:34:52 C:\Windows\Tasks\Norton Internet Security - Run Full System Scan - german.job"
- C:\PROGRA~1\NORTON~1\NORTON~1\Navw32.exeB/TASK:
"2008-03-02 19:38:16 C:\Windows\Tasks\Norton Security Scan.job"
- C:\Program Files\Norton Security Scan\Nss.exe
"2008-03-03 15:21:20 C:\Windows\Tasks\User_Feed_Synchronization-{BC730FE9-509E-44FA-B4B7-0AD373228353}.job"
- C:\Windows\system32\msfeedssync.exe
.
************************************************** ************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-03-03 22:17:43
Windows 6.0.6000 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

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Completion time: 2008-03-03 22:18:37
ComboFix-quarantined-files.txt 2008-03-03 22:18:35
.
2008-02-29 07:55:06 --- E O F ---

[jacinto]

I am running HiujackThis, but this message appears


"For some reason your system denied write access to the Host file. If hijacked domains are in this file, HijackThis may NOT beable to fix this.

If that happens, you need to edit the file yourself. To do this, click Start, Run and type:

notepad C:/Windows/System32/drivers/etc.hosts

and press Enter. Find the line(s) HijackThis reports and delete them. Save the file as 'hosts.' (with quotes) and reboot.

For Vista: simply exit Hijack This, right click on the Hijack this icon, choose 'Run as adminsitrator'.

which is what i will proceed to do

[jacinto]

OK, I had to reboot, but here is the report.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:37:59, on 03/03/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16609)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Acer\Empowering Technology\eDSMSNfix.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Windows\system32\igfxext.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Users\german\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\ehome\ehmsas.exe
C:\Acer\Empowering Technology\ENET\ENMTRAY.EXE
C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EX E
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ycomp/defaults/su/*http://uk.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\system32\ActiveToolBand.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ALaunch] C:\Acer\ALaunch\AlaunchClient.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [eDSMSNfix] C:\Acer\Empowering Technology\eDSMSNfix.exe
O4 - HKLM\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [SetPanel] C:\Acer\APanel\APanel.cmd
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: eNetHook.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: ALaunch Service (ALaunchService) - Unknown owner - C:\Acer\ALaunch\ALaunchSvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 11151 bytes

[jacinto]

thank you very much for your help so far. have a good evening.

j

[mjq424]

Hi
It looks like Windows Security Center is not monitoring your security status, including UAC, Internet Settings and Antivirus. Have you set it like this yourself? How is your PC behaving now?

[jacinto]

Hi
It looks like Windows Security Center is not monitoring your security status, including UAC, Internet Settings and Antivirus. Have you set it like this yourself? How is your PC behaving now?

hi,

i didnt use this PC since last night (have another laptop next to it), thinking not to use it other than for the cleaning process.....not wanting to let the infection get worse (please bear with me, i am honestly ignorant on these matters). I just turned this laptop now, from where I am writing. it seems a bit slower.

Regarding the WSC i was unaware of that. I dont think i did that myself.......just went to the Security Centre and turned the firewall on.

the other thing i noticed was my home page settings. ( used to have 2 tabs, now only one tab, but same homepage). and also, no pop ups after the last program you told me to execute. oh, and pc seems a bit slower.

[jacinto]

actually, speed appears to be ok (spy doctor was updating while i was writing)

Regarding the Security Centre, i have just gone into the Firewall settings, and saw the exceptions.....havent moved anything, but can there be something here.

the exceptions i see are the following programs

Acer Arcade Deluxe
Bonjour
Core Networking
Cyberlink MagicDirector
Cyberllink PowerDV
DVDivine
iTunes
Network Discovery
PPlive (this program i uninstalled........when my avast saw a virus, i think it was the update.exe of this program and i have just unchecked this exception and "deleted" from the list)
Remote Assistance
Sopcast Adver (Sopcast i use to watch TV, and get advertisements, i guess this unblocking the exception would remove the ads)
Sopcast Main Application (what i use to watch TV)
TVUPlayer Component (another TV program)

Suggestions?

[mjq424]

Hi
OK. I would like to get a bit more information:

Download Deckard's System Scanner (DSS) (http://www.techsupportforum.com/sectools/Deckard/dss.exe) to your Desktop. You must be logged onto an account with administrator privileges.
Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt<- this one will be minimized.
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt and the extra.txt in your reply (these are very long logs, so you may have to attach them).

[jacinto]

Hi
OK. I would like to get a bit more information:

Download [b]Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
[/list]


hi,
sorry for not replying before. i am having works done in my house, and had no internet for a bit.

i actually have a doubt. should i close windows for this scan? if so, how can i run it?

thanks

oh, by the way, computer speed is normal, no pop ups have happened.

[mjq424]

Hi
Don't worry about the late reply. Sorry for the confusion, I need to re-write those instructions! Please just make sure that all you applications are closed and that there are no program tabs in the taskbar at the bottom of the screen.
Hope that clarifies things

[jacinto]

Deckard's System Scanner v20071014.68
Run by german on 2008-03-06 14:38:22
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- Last 5 Restore Point(s) --
9: 2008-03-06 12:25:52 UTC - RP238 - Removed Norton Security Scan
8: 2008-03-05 23:53:32 UTC - RP237 - Scheduled Checkpoint
7: 2008-03-04 18:18:48 UTC - RP236 - Windows Update
6: 2008-03-03 22:15:24 UTC - RP235 - ComboFix created restore point
5: 2008-03-03 21:04:58 UTC - RP234 - Installed AVG 7.5


-- First Restore Point --
1: 2008-03-03 11:18:36 UTC - RP230 - Installed Kaspersky Anti-Virus 7.0.


Backed up registry hives.
Performed disk cleanup.



-- HijackThis (run as german.exe) ----------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:39:45, on 06/03/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16609)
Boot mode: Normal

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Acer\ALaunch\ALaunchSvc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Acer\Empowering Technology\eDSMSNfix.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
C:\Acer\Empowering Technology\eNet\eNet Service.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Windows\system32\svchost.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
C:\Acer\Empowering Technology\ENET\ENMTRAY.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EX E
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Users\german\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Users\german\Desktop\dss.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\german.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ycomp/defaults/su/*http://uk.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\system32\ActiveToolBand.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ALaunch] C:\Acer\ALaunch\AlaunchClient.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [eDSMSNfix] C:\Acer\Empowering Technology\eDSMSNfix.exe
O4 - HKLM\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [SetPanel] C:\Acer\APanel\APanel.cmd
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

[jacinto]

O13 - Gopher Prefix:
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: eNetHook.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: ALaunch Service (ALaunchService) - Unknown owner - C:\Acer\ALaunch\ALaunchSvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 14172 bytes

-- File Associations -----------------------------------------------------------

.cpl - cplfile - shell\cplopen\command - rundll32.exe shell32.dll,Control_RunDLL "%1",%*


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R3 NTIDrvr (Upper Class Filter Driver) - c:\windows\system32\drivers\ntidrvr.sys <Not Verified; NewTech Infosystems, Inc.; >


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 ALaunchService (ALaunch Service) - c:\acer\alaunch\alaunchsvc.exe <Not Verified; ; ALaunchSvc Service Image>
R2 Apple Mobile Device - "c:\program files\common files\apple\mobile device support\bin\applemobiledeviceservice.exe" <Not Verified; Apple, Inc.; Apple Mobile Device Service>
R2 Bonjour Service - "c:\program files\bonjour\mdnsresponder.exe" <Not Verified; Apple Inc.; Bonjour>
R2 eLockService (eLock Service) - c:\acer\empowering technology\elock\service\elockserv.exe <Not Verified; Acer Inc.; Acer eLock Management>
R2 eNet Service - c:\acer\empowering technology\enet\enet service.exe <Not Verified; Acer Inc.; Acer eNet Management>
R2 eRecoveryService (eRecovery Service) - c:\acer\empowering technology\erecovery\erecoveryservice.exe <Not Verified; Acer Inc.; eRecoveryService>
R2 eSettingsService (eSettings Service) - c:\acer\empowering technology\esettings\service\capuserv.exe <Not Verified; ; Service>
R2 MobilityService - c:\acer\mobility center\mobilityservice.exe -p
R2 RichVideo (Cyberlink RichVideo Service(CRVS)) - "c:\program files\cyberlink\shared files\richvideo.exe" <Not Verified; ; RichVideo Module>
R2 WMIService (ePower Service) - c:\acer\empowering technology\epower\epowersvc.exe <Not Verified; acer; Acer ePower Management>


-- Device Manager: Disabled ----------------------------------------------------

No disabled devices found.


-- Scheduled Tasks -------------------------------------------------------------

2008-03-06 12:20:03 420 --ah----- C:\Windows\Tasks\User_Feed_Synchronization-{BC730FE9-509E-44FA-B4B7-0AD373228353}.job
2008-02-29 20:34:52 490 --a------ C:\Windows\Tasks\Norton Internet Security - Run Full System Scan - german.job


-- Files created between 2008-02-06 and 2008-03-06 -----------------------------

2008-03-03 22:14:41 68096 --a------ C:\Windows\system32\zip.exe
2008-03-03 22:14:41 98816 --a------ C:\Windows\system32\sed.exe
2008-03-03 22:14:41 80412 --a------ C:\Windows\system32\grep.exe
2008-03-03 22:14:41 73728 --a------ C:\Windows\system32\fdsv.exe <Not Verified; Smallfrogs Studio; >
2008-03-03 18:57:16 0 d-------- C:\Program Files\Trend Micro
2008-03-03 14:18:02 0 d-------- C:\Users\All Users\Kaspersky Lab
2008-03-03 14:18:02 0 d-------- C:\Program Files\Kaspersky Lab
2008-03-03 14:15:44 0 d-------- C:\kav
2008-03-01 15:53:49 0 d-------- C:\Users\All Users\avg7
2008-03-01 13:21:05 0 d-------- C:\Program Files\Alwil Software
2008-02-29 13:43:15 0 d-a------ C:\Users\All Users\TEMP
2008-02-29 13:42:59 0 d-------- C:\Program Files\Spyware Doctor
2008-02-29 09:28:30 0 d-------- C:\Program Files\Lavasoft
2008-02-29 09:28:29 0 d-------- C:\Users\All Users\Lavasoft
2008-02-28 20:28:28 0 d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-02-28 18:33:05 0 dr------- C:\Users\Normal User\Searches
2008-02-28 18:32:50 0 dr------- C:\Users\Normal User\Contacts
2008-02-28 18:32:43 0 d--hs---- C:\Users\Normal User\Templates
2008-02-28 18:32:43 0 d--hs---- C:\Users\Normal User\Start Menu
2008-02-28 18:32:43 0 d--hs---- C:\Users\Normal User\SendTo
2008-02-28 18:32:43 0 d--hs---- C:\Users\Normal User\Recent
2008-02-28 18:32:43 0 d--hs---- C:\Users\Normal User\PrintHood
2008-02-28 18:32:43 0 d--hs---- C:\Users\Normal User\NetHood
2008-02-28 18:32:43 0 d--hs---- C:\Users\Normal User\My Documents
2008-02-28 18:32:43 0 d--hs---- C:\Users\Normal User\Local Settings
2008-02-28 18:32:43 0 d--hs---- C:\Users\Normal User\Cookies
2008-02-28 18:32:43 0 d--hs---- C:\Users\Normal User\Application Data
2008-02-28 18:32:41 0 dr------- C:\Users\Normal User\Videos
2008-02-28 18:32:41 0 dr------- C:\Users\Normal User\Saved Games
2008-02-28 18:32:41 0 dr------- C:\Users\Normal User\Pictures
2008-02-28 18:32:41 1310720 --a------ C:\Users\Normal User\NTUSER.DAT
2008-02-28 18:32:41 0 dr------- C:\Users\Normal User\Music
2008-02-28 18:32:41 0 dr------- C:\Users\Normal User\Links
2008-02-28 18:32:41 0 dr------- C:\Users\Normal User\Favorites
2008-02-28 18:32:41 0 dr------- C:\Users\Normal User\Downloads
2008-02-28 18:32:41 0 dr------- C:\Users\Normal User\Documents
2008-02-28 18:32:41 0 dr------- C:\Users\Normal User\Desktop
2008-02-28 18:32:41 0 d--h----- C:\Users\Normal User\AppData
2008-02-20 00:03:39 0 d-------- C:\Program Files\Common Files\xing shared
2008-02-14 02:23:20 0 d-------- C:\Program Files\iPod
2008-02-14 02:23:09 0 d-------- C:\Program Files\iTunes
2008-02-14 02:22:24 0 d-------- C:\Program Files\Bonjour
2008-02-14 02:21:21 0 d-------- C:\Program Files\QuickTime
2008-02-14 02:21:16 0 d-------- C:\Users\All Users\Apple Computer
2008-02-14 02:20:31 0 d-------- C:\Program Files\Apple Software Update
2008-02-14 02:18:58 0 d-------- C:\Program Files\Common Files\Apple
2008-02-14 02:18:55 0 d-------- C:\Users\All Users\Apple
2008-02-09 19:49:10 0 d-------- C:\Program Files\TVUPlayer

[jacinto]

-- Find3M Report ---------------------------------------------------------------

2008-03-03 21:04:41 0 d-------- C:\Users\german\AppData\Roaming\AVG7
2008-03-03 15:17:31 0 d-------- C:\Program Files\Symantec
2008-03-03 15:17:31 0 d-------- C:\Program Files\Norton Internet Security
2008-03-03 15:17:31 0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-02-29 13:42:59 0 d-------- C:\Users\german\AppData\Roaming\PC Tools
2008-02-29 12:42:02 0 d-------- C:\Program Files\Common Files
2008-02-29 12:37:41 0 d-------- C:\Program Files\Java
2008-02-28 18:01:24 0 d-------- C:\Program Files\Common Files\Skype
2008-02-28 18:01:22 0 d-------- C:\Program Files\Common Files\Real
2008-02-28 18:01:14 0 d-------- C:\Program Files\Microsoft Works
2008-02-28 18:01:13 0 d-------- C:\Program Files\Google
2008-02-28 17:53:27 0 d-------- C:\Users\german\AppData\Roaming\Move Networks
2008-02-14 02:23:38 0 d-------- C:\Users\german\AppData\Roaming\Apple Computer
2008-02-08 19:51:01 0 d-------- C:\Users\german\AppData\Roaming\Skype
2008-02-01 11:13:57 0 d-------- C:\Program Files\MetaTrader - Alpari UK
2008-01-20 14:51:18 0 d-------- C:\Program Files\SopCast
2008-01-19 14:36:17 0 d-------- C:\Users\german\AppData\Roaming\SopCast
2008-01-15 21:20:37 0 d-------- C:\Users\german\AppData\Roaming\vlc
2008-01-15 20:04:15 0 d-------- C:\Program Files\Common Files\Synacast
2008-01-15 19:34:08 0 d-------- C:\Program Files\TVAnts
2008-01-15 11:02:36 0 d-------- C:\Users\german\AppData\Roaming\TVU networks
2008-01-11 11:35:46 0 d-------- C:\Users\german\AppData\Roaming\Adobe
2008-01-11 10:08:25 0 d-------- C:\Program Files\Common Files\Adobe
2008-01-10 10:16:48 0 d-------- C:\Program Files\Windows Mail
2008-01-10 10:16:47 0 d-------- C:\Program Files\Windows Sidebar
2008-01-04 09:36:41 0 --a------ C:\Windows\nsreg.dat
2007-12-29 12:27:56 184320 --a------ C:\Windows\system32\libcurl.dll <Not Verified; The cURL library, http://curl.haxx.se/; The cURL library>


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run]
"Windows Defender"="C:\Program Files\Windows Defender\MSASCui.exe" [25/09/2007 23:37]
"ALaunch"="C:\Acer\ALaunch\AlaunchClient.exe" []
"IgfxTray"="C:\Windows\system32\igfxtray.exe" [06/11/2006 01:02]
"HotKeysCmds"="C:\Windows\system32\hkcmd.exe" [06/11/2006 01:05]
"Persistence"="C:\Windows\system32\igfxpers.exe" [06/11/2006 01:02]
"RtHDVCpl"="RtHDVCpl.exe" [01/03/2007 07:38 C:\Windows\RtHDVCpl.exe]
"SynTPEnh"="C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [23/10/2006 03:00]
"eDataSecurity Loader"="C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe" [07/02/2007 07:04]
"Acer Tour"="" []
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [21/11/2006 04:44]
"osCheck"="C:\Program Files\Norton Internet Security\osCheck.exe" [21/11/2006 04:42]
"LManager"="C:\PROGRA~1\LAUNCH~1\LManager.exe" [08/12/2006 12:35]
"eRecoveryService"="" []
"eDSMSNfix"="C:\Acer\Empowering Technology\eDSMSNfix.exe" [08/02/2007 17:40]
"Acer Tour Reminder"="C:\Acer\AcerTour\Reminder.exe" [17/01/2007 16:01]
"WarReg_PopUp"="C:\Acer\WR_PopUp\WarReg_PopUp.exe" [05/11/2006 20:48]
"SetPanel"="C:\Acer\APanel\APanel.cmd" []
"Symantec PIF AlertEng"="C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [28/11/2007 19:51]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [10/10/2007 19:51]
"QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [31/01/2008 23:13]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [04/02/2008 14:18]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [20/02/2008 00:03]
"ISTray"="C:\Program Files\Spyware Doctor\pctsTray.exe" [01/02/2008 12:55]
"avast!"="C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe" [04/12/2007 13:00]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Run]
"Sidebar"="C:\Program Files\Windows Sidebar\sidebar.exe" [10/01/2008 10:10]
"ehTray.exe"="C:\Windows\ehome\ehTray.exe" [02/11/2006 12:35]
"Acer Tour Reminder"="" []
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe" [05/11/2007 08:13]
"updateMgr"="C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" []
"WMPNSCFG"="C:\Program Files\Windows Media Player\WMPNSCFG.exe" [02/11/2006 12:36]
"SpybotSD TeaTimer"="C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe" []

C:\Users\german\AppData\Roaming\Microsoft\Windows\ Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE [27/10/2006 03:24:54]

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Empowering Technology Launcher.lnk - C:\Acer\Empowering Technology\eAPLauncher.exe [22/03/2007 10:56:44]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\curr entversion\policies\system]
"ConsentPromptBehaviorAdmin"=2 (0x2)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"appinit_dlls"=eNetHook.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\aawservice]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\AppInfo]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\KeyIso]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\NTDS]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\ProfSvc]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\sacsvr]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\sdauxservice"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\sdcoreservice"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\SWPRV]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\TabletInputService]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\TBS]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\TrustedInstaller]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\VDS]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\volmgr.sys]
@="Driver"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\volmgrx.sys]
@="Driver"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\{533C5B84-EC70-11D2-9505-00C04F79DEAF}]
@="Volume shadow copy"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\{6BDD1FC1-810F-11D0-BEC7-08002BE2092F}]
@="IEEE 1394 Bus host controllers"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\{D48179BE-EC20-11D1-B6B8-00C04FA372A7}]
@="SBP2 IEEE 1394 Devices"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\{D94EE5D8-D189-4994-83D2-F68D7D41B0E6}]
@="SecurityDevices"

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalSystemNetworkRestricted hidserv UxSms WdiSystemHost Netman trkwks AudioEndpointBuilder WUDFSvc irmon sysmain IPBusEnum dot3svc PcaSvc EMDMgmt TabletInputService wlansvc WPDBusEnum

*Newly Created Service* - ASWMONFLT
*Newly Created Service* - COMHOST

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\>{22d6f312-b0f6-11d0-94ab-0080c74c7e95}]
C:\Windows\system32\unregmp2.exe /ShowWMP

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{6BF52A52-394A-11d3-B153-00C04F79FAA6}]
%SystemRoot%\system32\unregmp2.exe /FirstLogon /Shortcuts /RegBrowsers /ResetMUI



-- End of Deckard's System Scanner: finished at 2008-03-06 14:41:04 ------------

[jacinto]

Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.
--------------------------------------------------------------------------------

-- System Information ----------------------------------------------------------

Microsoft® Windows Vista™ Home Premium (build 6000)
Architecture: X86; Language: English

CPU 0: Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz
Percentage of Memory in Use: 51%
Physical Memory (total/avail): 2037.5 MiB / 983.52 MiB
Pagefile Memory (total/avail): 4294.01 MiB / 2732.84 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1941.34 MiB

C: is Fixed (NTFS) - 51.15 GiB total, 27.08 GiB free.
D: is Fixed (NTFS) - 50.88 GiB total, 50.76 GiB free.
E: is CDROM (No Media)

\\.\PHYSICALDRIVE0 - Hitachi HTS541612J9SA00 ATA Device - 111.79 GiB - 3 partitions
\PARTITION0 - Unknown - 9.76 GiB
\PARTITION1 (bootable) - MS-DOS V4 Huge - 51.15 GiB - C:
\PARTITION2 - Installable File System - 50.88 GiB - D:



-- Security Center -------------------------------------------------------------

AUOptions is scheduled to auto-install.
Windows Internal Firewall is enabled.

FW: Norton Internet Security v2007 (Symantec Corporation) Disabled
AV: AVG 7.5.516 v7.5.516 (Grisoft)
AV: avast! antivirus 4.7.1098 [VPS 080306-0] v4.7.1098 (ALWIL Software)
AV: Norton Internet Security v2007 (Symantec Corporation) Disabled Outdated
AS: Spyware Doctor v5.5.0.204 (PC Tools)
AS: Windows Defender v1.1.1505.0 (Microsoft Corporation)
AS: Norton Internet Security v2007 (Symantec Corporation) Outdated

[HKLM\System\CurrentControlSet\Services\SharedAcces s\Parameters\FirewallPolicy\DomainProfile\Authoriz edApplications\List]

[HKLM\System\CurrentControlSet\Services\SharedAcces s\Parameters\FirewallPolicy\StandardProfile\Author izedApplications\List]
"C:\\Program Files\\PPMate\\ppmate.exe"="C:\\Program Files\\PPMate\\ppmate.exe:*:Enabled:PPMate"
"C:\\Program Files\\PPMate\\ppamnet.exe"="C:\\Program Files\\PPMate\\ppamnet.exe:*:Enabled:PPMate"
"C:\\Program Files\\PPStream\\PPStream.exe"="C:\\Program Files\\PPStream\\PPStream.exe:*:Enabled:PPSÍøÂçµçÊ Ó"
"C:\\Program Files\\PPStream\\PPSAP.exe"="C:\\Program Files\\PPStream\\PPSAP.exe:*:Enabled:PPS ÍøÂç¼ÓËÙÆ÷"


-- Environment Variables -------------------------------------------------------

ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\german\AppData\Roaming
CLASSPATH=.;C:\Program Files\Java\jre1.6.0_03\lib\ext\QTJava.zip
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=GH
ComSpec=C:\Windows\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Users\german
LOCALAPPDATA=C:\Users\german\AppData\Local
LOGONSERVER=\\GH
NUMBER_OF_PROCESSORS=2
OS=Windows_NT
Path=C:\Windows\system32;C:\Windows;C:\Windows\sys tem32\wbem;C:\Program Files\QuickTime\QTSystem
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WS F;.WSH;.MSC
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 6 Model 15 Stepping 2, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=0f02
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
PROMPT=$P$G
PUBLIC=C:\Users\Public
QTJAVA=C:\Program Files\Java\jre1.6.0_03\lib\ext\QTJava.zip
SystemDrive=C:
SystemRoot=C:\Windows
TEMP=C:\Users\german\AppData\Local\Temp
TMP=C:\Users\german\AppData\Local\Temp
USERDOMAIN=GH
USERNAME=german
USERPROFILE=C:\Users\german
windir=C:\Windows

[jacinto]

-- User Profiles ---------------------------------------------------------------

german
Normal User


-- Add/Remove Programs ---------------------------------------------------------

--> C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ct or.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{31403E22-2FDB-452F-AE9E-20854633226D}\Setup.exe" -uninst
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ct or.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{B145EC69-66F5-11D8-9D75-000129760D75}\setup.exe" -uninstall
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ct or.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{B804C424-B66D-447A-84BD-C6B88C392C3A}\setup.exe" -uninstall
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ct or.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F79A208D-D929-11D9-9D77-000129760D75}\setup.exe" -uninstall
Acer Arcade Deluxe --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ct or.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{EFBDC2B0-FAA8-4B78-8DE1-AEBE7958FA37}\setup.exe" -uninstall
Acer eDataSecurity Management --> C:\Acer\Empowering Technology\eDataSecurity\eDSnstHelper.exe -Operation UNINSTALL
Acer eLock Management --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\ 50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{116FF17B-1A30-4FC2-9B01-5BC5BD46B0B3}\setup.exe" -l0x9 -removeonly
Acer Empowering Technology --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\ 50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{AB6097D9-D722-4987-BD9E-A076E2848EE2}\setup.exe" -l0x9 -removeonly
Acer eNet Management --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\ 50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{C06554A1-2C1E-4D20-B613-EE62C79927CC}\setup.exe" -l0x9 -removeonly
Acer ePower Management --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\ 50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{58E5844B-7CE2-413D-83D1-99294BF6C74F}\setup.exe" -l0x9 -removeonly
Acer ePresentation Management --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\ 50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{BF839132-BD43-4056-ACBF-4377F4A88E2A}\setup.exe" -l0x9 -removeonly
Acer eSettings Management --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\ 50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{CE65A9A0-9686-45C6-9098-3C9543A412F0}\setup.exe" -l0x9 -removeonly
Acer GridVista --> C:\Windows\UnInst32.exe GridV.UNI
Acer Mobility Center Plug-In --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\ 50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{11316260-6666-467B-AC34-183FCB5D4335}\setup.exe" -l0x9 -removeonly
Acer ScreenSaver --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\ 50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{79DD56FC-DB8B-47F5-9C80-78B62E05F9BC}\setup.exe" -l0x9 -removeonly
Acer Tour --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\ 50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{94389919-B0AA-4882-9BE8-9F0B004ECA35}\setup.exe" -l0x9 -removeonly
Activation Assistant for the 2007 Microsoft Office suites --> "C:\ProgramData\{623D32E9-0C62-4453-AD44-98B31F52A5E1}\Microsoft Office Activation Assistant.exe" REMOVE=TRUE MODIFY=FALSE
Ad-Aware 2007 --> MsiExec.exe /I{DED53B0B-B67C-4244-AE6A-D6FD3C28D1EF}
Adobe Flash Player 9 ActiveX --> C:\Windows\system32\Macromed\Flash\FlashUtil9b.exe -uninstallDelete
Adobe Flash Player ActiveX --> C:\Windows\system32\Macromed\Flash\uninstall_activ eX.exe
Adobe Flash Player Plugin --> C:\Windows\system32\Macromed\Flash\uninstall_plugi n.exe
Adobe Reader 8.1.1 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A81100000003}
Adobe Shockwave Player --> C:\Windows\System32\Macromed\SHOCKW~1\UNWISE.EXE C:\Windows\System32\Macromed\SHOCKW~1\Install.log
AppCore --> MsiExec.exe /I{EFB5B3B5-A280-4E25-BE1C-634EEFE32C1B}
Apple Mobile Device Support --> MsiExec.exe /I{D8AB8F0C-CEEB-4A29-8EF5-219B064813F4}
Apple Software Update --> MsiExec.exe /I{B74F042E-E1B9-4A5B-8D46-387BB172F0A4}
AV --> MsiExec.exe /I{F4DB525F-A986-4249-B98B-42A8066251CA}
avast! Antivirus --> rundll32 C:\PROGRA~1\ALWILS~1\Avast4\Setup\setiface.dll,Run Setup
Bonjour --> MsiExec.exe /I{47BF1BD6-DCAC-468F-A0AD-E5DECC2211C3}
ccCommon --> MsiExec.exe /I{3CCAD2EF-CFF2-4637-82AA-AABF370282D3}
Google Toolbar for Internet Explorer --> MsiExec.exe /I{DBEA1034-5882-4A88-8033-81C4EF0CFA29}
Google Toolbar for Internet Explorer --> regsvr32 /u /s "c:\program files\google\googletoolbar2.dll"
HDAUDIO Soft Data Fax Modem with SmartCP --> C:\Program Files\CONEXANT\CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2BFAOR2C06_118\HXFSETUP.EXE -U -IAcrZUn32z.inf
HijackThis 2.0.2 --> "C:\Program Files\Trend Micro\HijackThis\HijackThis.exe" /uninstall
Intel(R) Graphics Media Accelerator Driver --> C:\Windows\system32\igxpun.exe -uninstall
iTunes --> MsiExec.exe /I{02DFB3FD-CF52-4183-8BCA-2A127D4888F4}
Launch Manager --> C:\Windows\UnInst32.exe LManager.UNI
LiveUpdate 3.2 (Symantec Corporation) --> "C:\Program Files\Symantec\LiveUpdate\LSETUP.EXE" /U
LiveUpdate Notice (Symantec Corporation) --> MsiExec.exe /X{DBA4DB9D-EE51-4944-A419-98AB1F1249C8}
Marratech 6.1 --> MsiExec.exe /X{C2B6CF03-4336-4786-8DA0-3DB39AC00956}
MetaTrader 4.00 --> "C:\Program Files\MetaTrader - Alpari UK\Uninstall.exe" "C:\Program Files\MetaTrader - Alpari UK\install.log"
Microsoft Office Excel MUI (English) 2007 --> MsiExec.exe /X{90120000-0016-0409-0000-0000000FF1CE}
Microsoft Office Home and Student 2007 --> "C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\setup.exe" /uninstall HOMESTUDENTR /dll OSETUP.DLL
Microsoft Office Home and Student 2007 --> MsiExec.exe /X{91120000-002F-0000-0000-0000000FF1CE}
Microsoft Office OneNote MUI (English) 2007 --> MsiExec.exe /X{90120000-00A1-0409-0000-0000000FF1CE}
Microsoft Office PowerPoint MUI (English) 2007 --> MsiExec.exe /X{90120000-0018-0409-0000-0000000FF1CE}
Microsoft Office Proof (English) 2007 --> MsiExec.exe /X{90120000-001F-0409-0000-0000000FF1CE}
Microsoft Office Proof (French) 2007 --> MsiExec.exe /X{90120000-001F-040C-0000-0000000FF1CE}
Microsoft Office Proof (Spanish) 2007 --> MsiExec.exe /X{90120000-001F-0C0A-0000-0000000FF1CE}
Microsoft Office Proofing (English) 2007 --> MsiExec.exe /X{90120000-002C-0409-0000-0000000FF1CE}
Microsoft Office Shared MUI (English) 2007 --> MsiExec.exe /X{90120000-006E-0409-0000-0000000FF1CE}
Microsoft Office Shared Setup Metadata MUI (English) 2007 --> MsiExec.exe /X{90120000-0115-0409-0000-0000000FF1CE}
Microsoft Office Word MUI (English) 2007 --> MsiExec.exe /X{90120000-001B-0409-0000-0000000FF1CE}
Microsoft Visual C++ 2005 Redistributable --> MsiExec.exe /X{A49F249F-0C91-497F-86DF-B2585E8E76B7}
Microsoft Works --> MsiExec.exe /I{6D52C408-B09A-4520-9B18-475B81D393F1}
MSRedist --> MsiExec.exe /I{B7C61755-DB48-4003-948F-3D34DB8EAF69}
MSXML 4.0 SP2 (KB936181) --> MsiExec.exe /I{C04E32E0-0416-434D-AFB9-6969D703A9EF}
MSXML 4.0 SP2 (KB941833) --> MsiExec.exe /I{C523D256-313D-4866-B36A-F3DE528246EF}
Norton AntiVirus --> MsiExec.exe /X{830D8CBD-C668-49e2-A969-C2C2106332E0}
Norton Confidential Browser Component --> MsiExec.exe /I{4843B611-8FCB-4428-8C23-31D0A5EAE164}
Norton Confidential Web Protection Component --> MsiExec.exe /I{D353CC51-430D-4C6F-9B7E-52003DA1E05A}
Norton Internet Security --> MsiExec.exe /I{3672B097-EA69-4bfe-B92F-29AE6D9D2B34}
Norton Internet Security --> MsiExec.exe /I{48185814-A224-447A-81DA-71BD20580E1B}
Norton Internet Security --> MsiExec.exe /I{5AA2CD16-706F-41f3-87C5-2B5A031F2B3B}
Norton Internet Security --> MsiExec.exe /I{E3EFA461-EB83-4C3B-9C47-2C1D58A01555}
Norton Internet Security --> MsiExec.exe /I{E5EE9939-259F-4DE2-8023-5C49E16A4F43}
Norton Internet Security (Symantec Corporation) --> "C:\Program Files\Common Files\Symantec Shared\SymSetup\{5AA2CD16-706F-41f3-87C5-2B5A031F2B3B}_10_1_0_26\{5AA2CD16-706F-41f3-87C5-2B5A031F2B3B}.exe" /X
Norton Protection Center --> MsiExec.exe /I{9A129ABC-A53A-4209-A21E-D5DEDFB7CCA8}
NTI Backup NOW! 4.7 --> "C:\Program Files\InstallShield Installation Information\{67ADE9AF-5CD9-4089-8825-55DE4B366799}\setup.exe" -removeonly
NTI CD & DVD-Maker --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\ID river.exe /M{1577A05B-EE62-4BBC-9DB7-FE748FA44EC2} /l1033 CDM7
ODL Trader Client --> MsiExec.exe /I{4695D4EE-A2A0-4529-ACC5-9BE649E23932}
PowerProducer --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ct or.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{B7A0CE06-068E-11D6-97FD-0050BACBF861}\Setup.EXE" -uninstall
QuickTime --> MsiExec.exe /I{BFD96B89-B769-4CD6-B11E-E79FFD46F067}
RealPlayer --> C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0
Realtek High Definition Audio Driver --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\ 50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}\setup.exe" -l0x9 -removeonly
Skype™ 3.5 --> MsiExec.exe /X{5C82DAE5-6EB0-4374-9254-BE3319BA4E82}
SMSC Fast Infrared Driver --> C:\Program Files\InstallShield Installation Information\{1AEC7728-1640-4E98-AABC-5EBE3FB57FE4}\setup.exe -runfromtemp -l0x0009 -removeonly
SopCast 2.0.4 --> C:\Program Files\SopCast\uninst.exe
SPBBC 32bit --> MsiExec.exe /I{77772678-817F-4401-9301-ED1D01A8DA56}
Spyware Doctor 5.5 --> C:\Program Files\Spyware Doctor\unins000.exe /LOG
Synaptics Pointing Device Driver --> rundll32.exe "C:\Program Files\Synaptics\SynTP\SynISDLL.dll",standAloneUninstall
TVAnts 1.0 --> C:\PROGRA~1\TVAnts\UNWISE.EXE C:\PROGRA~1\TVAnts\INSTALL.LOG
TVUPlayer 2.3.5.4 --> C:\Program Files\TVUPlayer\uninst.exe
Update for Office 2007 (KB934528) --> msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {2B939677-2FFD-48F6-9075-7BF48CB87C80}
Update for Office System 2007 Setup (KB929722) --> msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {D8E9BEBD-655F-467D-8176-CA9959C140A3}
Yahoo! Toolbar --> C:\PROGRA~1\Yahoo!\common\unyt.exe


-- Application Event Log -------------------------------------------------------

Event Record #/Type17108 / Success
Event Submitted/Written: 03/06/2008 01:52:10 PM
Event ID/Source: 5617 / WinMgmt
Event Description:


Event Record #/Type17106 / Success
Event Submitted/Written: 03/06/2008 01:52:02 PM
Event ID/Source: 5615 / WinMgmt
Event Description:


Event Record #/Type17093 / Success
Event Submitted/Written: 03/06/2008 01:51:01 PM
Event ID/Source: 902 / Software Licensing Service
Event Description:
The Software Licensing service has started.

Event Record #/Type17062 / Success
Event Submitted/Written: 03/06/2008 01:21:41 PM
Event ID/Source: 903 / Software Licensing Service
Event Description:
The Software Licensing service has stopped.

Event Record #/Type17060 / Warning
Event Submitted/Written: 03/06/2008 01:21:39 PM
Event ID/Source: 1530 / profsvc
Event Description:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-2090424227-96964816-204764257-1000_Classes:
Process 924 (\Device\HarddiskVolume2\Windows\System32\svchost. exe) has opened key \REGISTRY\USER\S-1-5-21-2090424227-96964816-204764257-1000_CLASSES



-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.

[jacinto]

-- System Event Log ------------------------------------------------------------

Event Record #/Type45344 / Warning
Event Submitted/Written: 03/06/2008 02:40:04 PM
Event ID/Source: 3004 / WinDefend
Event Description:
%GH27 Real-Time Protection agent has detected changes. Microsoft recommends you analyze the software that made these changes for potential risks. You can use information about how these programs operate to choose whether to allow them to run or remove them from your computer. Allow changes only if you trust the program or the software publisher. %GH27 can't undo changes that you allow.

For more information please see the following:
%GH275

Scan ID: {77273D5F-2A27-4183-BA59-CD0ED6419727}

User: GH\german

Name: %GH271

ID: %GH272

Severity ID: %GH273

Category ID: %GH274

Path Found: %GH276

Alert Type: %GH278

Detection Type: 1.1.1505.02

Event Record #/Type45343 / Warning
Event Submitted/Written: 03/06/2008 02:40:03 PM
Event ID/Source: 3004 / WinDefend
Event Description:
%GH27 Real-Time Protection agent has detected changes. Microsoft recommends you analyze the software that made these changes for potential risks. You can use information about how these programs operate to choose whether to allow them to run or remove them from your computer. Allow changes only if you trust the program or the software publisher. %GH27 can't undo changes that you allow.

For more information please see the following:
%GH275

Scan ID: {32534B0F-11F0-4027-B234-C300BF49CA97}

User: GH\german

Name: %GH271

ID: %GH272

Severity ID: %GH273

Category ID: %GH274

Path Found: %GH276

Alert Type: %GH278

Detection Type: 1.1.1505.02

Event Record #/Type45342 / Warning
Event Submitted/Written: 03/06/2008 02:40:03 PM
Event ID/Source: 3004 / WinDefend
Event Description:
%GH27 Real-Time Protection agent has detected changes. Microsoft recommends you analyze the software that made these changes for potential risks. You can use information about how these programs operate to choose whether to allow them to run or remove them from your computer. Allow changes only if you trust the program or the software publisher. %GH27 can't undo changes that you allow.

For more information please see the following:
%GH275

Scan ID: {4934B8DB-1E36-468D-89A5-C1BBB37FEE51}

User: GH\german

Name: %GH271

ID: %GH272

Severity ID: %GH273

Category ID: %GH274

Path Found: %GH276

Alert Type: %GH278

Detection Type: 1.1.1505.02

Event Record #/Type45341 / Warning
Event Submitted/Written: 03/06/2008 02:40:01 PM
Event ID/Source: 3004 / WinDefend
Event Description:
%GH27 Real-Time Protection agent has detected changes. Microsoft recommends you analyze the software that made these changes for potential risks. You can use information about how these programs operate to choose whether to allow them to run or remove them from your computer. Allow changes only if you trust the program or the software publisher. %GH27 can't undo changes that you allow.

For more information please see the following:
%GH275

Scan ID: {107F6A45-C637-4577-AFE7-B86C71D7F4F4}

User: GH\german

Name: %GH271

ID: %GH272

Severity ID: %GH273

Category ID: %GH274

Path Found: %GH276

Alert Type: %GH278

Detection Type: 1.1.1505.02

Event Record #/Type45340 / Warning
Event Submitted/Written: 03/06/2008 02:40:01 PM
Event ID/Source: 3004 / WinDefend
Event Description:
%GH27 Real-Time Protection agent has detected changes. Microsoft recommends you analyze the software that made these changes for potential risks. You can use information about how these programs operate to choose whether to allow them to run or remove them from your computer. Allow changes only if you trust the program or the software publisher. %GH27 can't undo changes that you allow.

For more information please see the following:
%GH275

Scan ID: {568B4509-919A-4876-8C7E-5E3F9E9F67C7}

User: GH\german

Name: %GH271

ID: %GH272

Severity ID: %GH273

Category ID: %GH274

Path Found: %GH276

Alert Type: %GH278

Detection Type: 1.1.1505.02



-- End of Deckard's System Scanner: finished at 2008-03-06 14:41:04 ------------

[jacinto]

Done.

1 thing to bear in mind. I went to my security center this morning, to see my settings.

Supposedly, the AV the Security Centre says is running is AVG, but since I simply didnt see it running, i went on to look for it. The program, according to me was not even installed.....I removed it when you asked me not to have 3 AV running a couple of days ago.

so, i reinstalled AVAST not wanting to be exposed.

my security centre says that both are running, and i guess you will see that from these last files.

thanks.

[mjq424]

Hi
I'm sorry for the late reply. Was ill over the last few days. Looking through your log now, will get back to you ASAP.

[jacinto]

Hi
I'm sorry for the late reply. Was ill over the last few days. Looking through your log now, will get back to you ASAP.

by all means, dont be sorry. i am ever so grateful for your kind help. hope you are better now.

[mjq424]

Hi
Your obviously having difficulties removing these Anti-Virus programs. Which Anti-Virus program do you want to keep?
The following instructions will remove Norton/Symantec Antivirus:

Remove Norton/Symantec Antivirus

Please visit the Symantec website for detailed instructions on removing the relevant Antivirus program:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

If you do not know which Antivirus program you had, please use the following instructions:
Download the Norton Removal Tool (ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe) to your Desktop
Double-click Norton_Removal_Tool.exe (you must run this as an administrator if you have Windows Vista UAC)
Follow the on-screen prompts
After the tool has finished, you may be prompted to restart your computer, if you are not, please do so

[jacinto]

Hi
Your obviously having difficulties removing these Anti-Virus programs. Which Anti-Virus program do you want to keep?
The following instructions will remove Norton/Symantec Antivirus:



hi,

yes you are very right. i am incompetent on these matters. :o

norton removed. kept Avast.

thanks.

[mjq424]

Hi

yes you are very right. i am incompetent on these matters.I don't think so. Malware removal is a difficult task, it requires a lot of learning to find out how!

I think AVG is still "installed", is it still being shown in Windows Security Centre?

[jacinto]

yep, AVG still showing

[mjq424]

Hi

I'm afraid the uninstallation of AVG is somewhat more complicated :( Hopefully this will work:

Open AVG Folder (usually C:\Program Files\AVG7\)
Right-click the SETUP.EXE file and select Run as Administrator (NOTE: if this folder or file doesn't exist, download the current installation file of AVG Free Edition from >here< (http://free.grisoft.com/doc/downloads-products/us/frt/0/fht/-5.625) and run it to start installation process).
A window with following options will be displayed during the installation process:
Add/Remove Components - choose if you want to add/remove some AVG Free Edition component or reinstall the entire AVG Free Edition program.
Repair installation - this option repairs or reinstalls missing or damaged components of AVG Free Edition.
Uninstall - this option removes the AVG Free Edition program from your PC <- Use this option
Follow the prompts from the installer.
After the installer has finished, you may be prompted to restart your computer, if you are not, please do so.

[mjq424]

Hi
How is your PC now? Please post a new HijackThis log for me to check.

[jacinto]

hi,

apologies, i have had to go away for work, and this has taken more than expected, and didnt follow up on these actions.

just came back.. will proceed with the AVG part, then follow the next step.

apologies again......

[jacinto]

OK,

Ran the AVG instructions, and removed program.

i will post the hijack in a minute.....just 2 things to bear in mind...

a) my windows firewall is not on from startup......so i have to turn it on manually

b) in my security centre, AVG still appears to be installed....although it says its out of date.

will post the hijack stuff in the next post.

thanks

[jacinto]

OK, the Hijackthis log will be in 2 parts.

when clicking the "system scan and logfile button" a pop up came out saying that it couldnt do something...sorry, didnt write it down.......and then it ran the scan.

please advise if i should do something, or if this is ok.

[jacinto]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:39:45, on 06/03/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16609)
Boot mode: Normal

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Acer\ALaunch\ALaunchSvc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Acer\Empowering Technology\eDSMSNfix.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
C:\Acer\Empowering Technology\eNet\eNet Service.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Windows\system32\svchost.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
C:\Acer\Empowering Technology\ENET\ENMTRAY.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EX E
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Users\german\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Users\german\Desktop\dss.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\german.exe

[jacinto]

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ycomp/defaults/su/*http://uk.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\system32\ActiveToolBand.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ALaunch] C:\Acer\ALaunch\AlaunchClient.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [eDSMSNfix] C:\Acer\Empowering Technology\eDSMSNfix.exe
O4 - HKLM\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [SetPanel] C:\Acer\APanel\APanel.cmd
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: eNetHook.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: ALaunch Service (ALaunchService) - Unknown owner - C:\Acer\ALaunch\ALaunchSvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 14172 bytes

[jacinto]

OK, the Hijackthis log will be in 2 parts.

when clicking the "system scan and logfile button" a pop up came out saying that it couldnt do something...sorry, didnt write it down.......and then it ran the scan.

please advise if i should do something, or if this is ok.

OK,

I went back to run Hijackthis, ran the scan, and when the scan started, the pop up window appeared when the scan stopped here:


R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll


and the message that appeared was the following

For some reason your system denied write access to the Hosts file. If any hijacked domains are in this file, HijackThis may NOT be able to fix this.
If that happens you need to edit the file yourself. To do this, click Start, Run and type :


notepad C:\Windows\System32\drivers\etc\hosts

and press Enter. Find the line(s) HijackThis reports and delete them. Save the file as 'hosts.' (with quotes), and reboot.

For Vista: simply, exit HijackThis, right click on the HijackThis icon, choose 'Run as Administrator'.

Please advice if i should proceed as instructed in order to provide an adequate log or if this is OK

thanks again.

[mjq424]

OK,

I went back to run Hijackthis, ran the scan, and when the scan started, the pop up window appeared when the scan stopped here:


R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll


and the message that appeared was the following

For some reason your system denied write access to the Hosts file. If any hijacked domains are in this file, HijackThis may NOT be able to fix this.
If that happens you need to edit the file yourself. To do this, click Start, Run and type :


notepad C:\Windows\System32\drivers\etc\hosts

and press Enter. Find the line(s) HijackThis reports and delete them. Save the file as 'hosts.' (with quotes), and reboot.

For Vista: simply, exit HijackThis, right click on the HijackThis icon, choose 'Run as Administrator'.

Please advice if i should proceed as instructed in order to provide an adequate log or if this is OK

thanks again.
Hi
This isn't much of a problem as your hosts file is empty.
You still seem to have Norton/Symantec AntiVirus installed.

Remove Norton/Symantec Antivirus

Download the Norton Removal Tool (ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe) to your Desktop
Double-click Norton_Removal_Tool.exe (you must run this as an administrator if you have Windows Vista UAC)
Follow the on-screen prompts
After the tool has finished, you may be prompted to restart your computer, if you are not, please do so
Then please right-click HijackThis and select Run as administrator.
Click Do a system scan and save a logfile and copy+paste the result in your next reply

[jacinto]

ok, followed the norton removal stuff....will post the HijackThis in a minute

oh, and again, when restarting, windows firewall was off......will report the log briefly..

[jacinto]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:21:35, on 30/03/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16609)
Boot mode: Normal

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Acer\Empowering Technology\ENET\ENMTRAY.EXE
C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE
C:\Users\german\AppData\Local\Temp\RtkBtMnt.exe
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EX E
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Windows\system32\igfxext.exe
C:\Acer\ALaunch\ALaunchSvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
C:\Acer\Empowering Technology\eNet\eNet Service.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Windows\system32\svchost.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\ieuser.exe
\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ycomp/defaults/su/*http://uk.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\system32\ActiveToolBand.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ALaunch] C:\Acer\ALaunch\AlaunchClient.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [eDSMSNfix] C:\Acer\Empowering Technology\eDSMSNfix.exe
O4 - HKLM\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [SetPanel] C:\Acer\APanel\APanel.cmd
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: eNetHook.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: ALaunch Service (ALaunchService) - Unknown owner - C:\Acer\ALaunch\ALaunchSvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 11729 bytes

[mjq424]

Hi
Please click Start > Run and copy/paste the following quotebox into the box:

services.mscLook for Windows Firewall
Make sure it is set to start Automatically, if it isn't please do the following:
Right-click the entry and choose Properties
From the drop-down menu next to Startup type select Automatic
Click Apply then OK and then close the services manager

[jacinto]

Hi
Please click Start > Run and copy/paste the following quotebox into the box:
Look for Windows Firewall
Make sure it is set to start Automatically, if it isn't please do the following:
Right-click the entry and choose Properties
From the drop-down menu next to Startup type select Automatic
Click Apply then OK and then close the services manager

hi,

everything was already set just as you indicated. had to do nothing about it.

however, everytime i have started my pc, the second i get an internet connection, i get a message saying that my firewall is off....which is confusing.

thanks.

[mjq424]

Hi

however, everytime i have started my pc, the second i get an internet connection, i get a message saying that my firewall is off....which is confusing.Did this start happening after you removed Norton/Symanec?

[jacinto]

hi,

I am unsure really. I guess the answer is yes.

I am unsure because i really cant recall if it happened once before removing the norton stuff or not. I say so because I installed a second network at home (basically 2 BT broadband networks for work, another for home use), but at a different computer.....yet I connected to the second one on this pc. so, unsure if this was an issue.

i guess yes, its the norton thing.

[mjq424]

Hi
This seems to be an issue where Norton messes with some settings with Windows. It isn't related to malicious software, so on that note I can say you are clean :D

I am not skilled/trained to deal with technical issues surrounding Windows, so you will be better off asking about this elsewhere. One forum I highly recommend is WhatTheTech (http://forums.whatthetech.com/forums.html).

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Disable and Enable System Restore. - If you are using Windows ME/XP/Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

Reset System Restore.
Now you should disable System restore to purge any infected files and then re-enable it,

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
Restart your computer

Turn ON System Restore

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Un-Check Turn off System Restore.
Click Apply, and then click OK.

Make your Internet Explorer more secure - This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.

Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialise and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
Update your Anti Virus Software - It is imperitive that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.

Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below:
Computer Safety On line - Software Firewalls (http://forum.malwareremoval.com/viewtopic.php?p=56#56)

Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com (http://www.windowsupdate.com) regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Install WinPatrol - Download and install Winpatrol by BillP Studios.
This program can monitor what software start with Windows. You can delay startup for some programs and stop malicious programs from starting up. It can also view some hidden files.
Download it from here (http://www.winpatrol.com/download.html)

Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. A article on anti-malware products with links for this program and others can be found here:
Computer Safety on line - Anti-Malware (http://forum.malwareremoval.com/viewtopic.php?p=54#54)

Install ThreatFire - Download and install ThreatFire. This program defends against malware by detecting certain malicious behaviours. It is configured "out-of-the-box" and acts as a complement to your Antivirus software. It can be downloaded here:
PC Tools ThreatFire (http://www.threatfire.com/download/)

Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.Follow this list and your potential for being infected again will reduce dramatically.