DM launch freeze

[BalzA]

Hello, every time I launch DM it freeze on "loading engine".
I got Vista 32-bit and i have try to reinstall few time but nothing happens even in provvisory mode or run as administrator
Can somebody help me pls?

http://img134.imageshack.us/img134/8721/screenhunter01feb261940vv2.th.jpg (http://img134.imageshack.us/my.php?image=screenhunter01feb261940vv2.jpg)

[AChen]

Hi BalzA,

Could you try the following:

Exit DM-> Right click on the DM icon and select 'properties'-> Select the 'Compatibility' tab-> make sure all the items are unchecked-> Ok

Run DM and see if its ok.

[BalzA]

still not work

[AChen]

Could you try the following:

Uninstalling and reinstalling DM in safemode. This will ensure no other processes are interferring with the installation.

Safe Mode with Networking
_________________________

How to Shutdown and Restart the Computer in Safe Mode with Networking:

1. Click on the Start button menu on your Task Bar
2. Select Shut Down from the menu (''Turn off Computer'' in XP). The 'Shut Down Windows' dialog box will appear.
3. Select Shut down (or, ''Turn Off'' in XP) and click the Yes (or OK) button
4. When the computer starts back up, begin immediately by pressing the F8 key repeatedly until the Windows Startup menu appears with various options
5. By using the up and down arrow keys on the keyboard, select 'Safe Mode with Networking' and not any other modes.
6. Login to your account (if asked)
7. Wait and eventually Windows will start in Safe Mode
8. Run Spyware Doctor

Please remember to reboot your computer after you completed these instructions.

Note: If you have any difficult getting the Windows Startup menu to appear at step 6, try the following to get into Safe Mode:

• Try holding down the left shift key instead of pressing the F8 key while booting up it. Begin immediately pressing the F5 key, about once a second, until the message 'Windows is bypassing your startup files' appears.

Uninstall
**Close Desktop Maestro if running.
Start > All Programs > Desktop Maestro > Uninstall Desktop Maestro

Reinstall
Download from www.pctools.com//downloads/dminstall.exe

If you are still having problems with starting up DM, could you please download and run a free analysis tool from Belarc to provide more information about your reported computer problem; this tool will take a snapshot of Windows and create a report for us to analyze.

A tool such as the attached Belarc Advisor will provide a comprehensive list of all applications used on your system.

The Belarc Advisor creates a detailed listing of your installed software and hardware, Microsoft hotfixes, anti-virus status and displays the results in your Web browser. It is only gathering information of your system, it will not make any alterations to your system.

All of your PC profile information is kept private on your PC and is not sent to any web server. We will also keep this information strictly confidential when it is sent back to us.

Please download the Belarc Advisor file from: http://www.belarc.com/free_download.html

* After you have run the Advisor tool from Belarc, send us the 'html' report files from following location:

C:\Program Files\Belarc\Advisor\System\tmp\

Send myself a private message and I'll provide you an email address to send the .html file. Please do NOT post this information on the forum.